Kendall Ford of Eugene

Dream team! My husband and I recently bought a Certified Ford Edge from Kendall Ford and WOW, were we thrilled with the level of service. Everyone that helped us My husband and I recently bought a Certified Ford Edge from Kendall Ford and WOW, were we thrilled with the level of service. Everyone that helped us throughout the transaction was incredibly attentive, kind and happy to help! Skylar and Casey worked with us to locate the vehicle that we wanted. Dan and Gary went above and beyond to give us an excellent deal on an excellent car. Ronnie in financing was extremely helpful in locating us financing at the price point that we wanted and 2 points lower interest than we were quoted at another dealership! You would do well to purchase a vehicle from Kendall Ford. These guys really took care of us. I hadn't purchased a car in almost ten years and my husband in over six years. These gentleman made the process very easy. Their honesty and hard work was greatly appreciated! More

Broken down again My car has made several trips to the service department at Kendall ford and I have yet to be happy with the outcome. The first time was because my che My car has made several trips to the service department at Kendall ford and I have yet to be happy with the outcome. The first time was because my check engine light was on and I took it in to have it checked out. Apparently my engine had lost oil pressure and had ruined itself at 75000 miles. Luckily I had bought the extended warranty when I purchased the vehicle used so the warranty covered the 7000 dollar replacement cost to the motor. However while my car was in there they found a brake caliper that needed to be replaced that I had to pay for out of pocket. Get the car home and the engine doesn't run quite right and it has a bad vibration when accelerating and doesn't have the power that it used to have. Now I notice that my transmission is becoming rather noisy while driving down the road in a couple of gears and later progresses to all of the gears. I take it back in and they look at it and discover that there are some worn syncros in the gearbox which they replace under my warranty and also discover that my clutch needs replaced aka 700 out of pocket for me. I get the car back and the transmission is now just as noisy as it was before so I take it back in and complain and they look at it and tell me that mustang transmissions are notoriously noisy which it wasn't when I bought the car. I think whatever and just keep driving the car until I notice a really bad smell while driving down the road. Apparently I now have a transmission leak that is leaking onto my exhaust and burning off creating this terrible smell. They try fixing it three times before the finally consult ford and are told to tear the transmission down where they find a worn bearing on the output shaft that is leaking. The finally get the transmission leak stopped and I go to pick up the car and my clutch is dropped to the floor. They look at it again and apparently the hose going from the slave cylinder to the master cylinder is leaking air into the system. They then try to charge me for the part which I argue with them about it and they agree to cover the cost themselves. I finally got my car back. Noisy transmission and vibration in the motor but no leaks. They also told me that my motor vibration was normal as well. I drove the car for a month and now as I am writing this my car is stuck in the grocery store parking lot and I am going to have to tow it home as the transmission is stuck in fifth gear and will not release. Needless to say I am very unhappy with all of my experiences there and I will not be returning to this dealership again for anything. More

Distain This was the worst car buying experience. Firstly we had found the prefect certified pre-owner car and after being told the terms and that we were app This was the worst car buying experience. Firstly we had found the prefect certified pre-owner car and after being told the terms and that we were approved, all that was left was for us to accept it but in that time another salesmen had shown the car we were looking at and they accepted his offer before starting his paper work and they sold it to someone else right in-front of us, not even giving us the chance to accept the car. Then from their they pass us through a few salesmen and managers and in the end we purchased a brand new car because they could not find a similar vehicle for us. We spent 7,000 more than planned (on a car with not as many features) and didn't get a very great price on our trade in. So after waiting a week to get the car because they didn't have nay in stock, I go to pick it up and they had locked the keys in the car and had not told us before we arrive. So they tried breaking in to the car for 30minutes (right in-front of me) and were unsuccessful so then a locksmith was finally called (should have started with that). Overall I was left unsatisfied with the service and lack of issues being resolved. More

LIED, LIED, LIED I went to Kendall Ford and told them before we even get started I want to know you'll pay off my car loan, and of course they said YES! OK so lets fin I went to Kendall Ford and told them before we even get started I want to know you'll pay off my car loan, and of course they said YES! OK so lets find me a car found a car purchased it signed contracts and everything and yes I probably should of looked over the contract when I was signing it but I didn't, why? because as I was signing each paper i was told what it said so yea I didn't read it. 2 weeks later I'm looking over my contract and find that in fact they did not pay of my car loan only 3,000 and tacted the rest on my new loan. I feel I was completely lied to, and want to warn everyone don't be stupid like I was and take them for there word cause its alllll xxxxxxxx!!! More

CAUTION - Do Not Trust Sales or Service dept !!!!!!!!!!!!!!!!!! After finding the vehicle I wanted I contacted Salesman at Kendall Ford and agreed to a price for the vehicle I wanted, before tra !!!!!!!!!!!!!!!!!! After finding the vehicle I wanted I contacted Salesman at Kendall Ford and agreed to a price for the vehicle I wanted, before traveling to Eugene from Northern Ca. Before I left the trip was delayed a week the service dept was to replace the rear end on the vehicle as well as the tires. Upon arrival the price had suddenly increased by almost 2000.00 after arguing for some time they did agree to sell me the vehicle for the previously agreed upon price. Before leaving Kendall ford I noticed the passenger front tire pressure was a little low, not really enough to be worried about. After arriving home and the vehicle sitting for 2 days the same tire was almost completely flat. I contact the sales rep and I am told to take the vehicle in to have the tire checked. Come to find out there was a rather large gash on the inside side wall of my supposedly new tires. Tire deemed un repairable. While the vehicle was at the tire shop it was also found that there was fluid leaking from the rear end that the Kendall service dept had just rebuilt. I had the tire replaced and come to find out Kendall installed all wrong parts in the rear end, the parts they installed were for the right vehicle but a different year. I paid 1285.00 to be able to use the vehicle just purchased and Kendall refuses to reimburse me for the repairs. I would never use their dealership again for anything, especially their service dept. More

THE REASON I'M GIVING THIS REVIEW IS TO SAY THAT DON AT KENDALL FORD WAS AWESOME, REAL NICE GUY HE DID EVERYTHING POSSIBLE TO HELP US, SO THATS WHY WE BOUGHT OUR CAR FROM DON, HE'S VERY UNDERSTANDING AN AT KENDALL FORD WAS AWESOME, REAL NICE GUY HE DID EVERYTHING POSSIBLE TO HELP US, SO THATS WHY WE BOUGHT OUR CAR FROM DON, HE'S VERY UNDERSTANDING AND VERY HELPFULL, I REALLY APPRECIATE ALL HE DID FOR US, ALONG WITH JASON M I BELIVE ANOTHER NICE GUY, THANK YOU AGAIN BOTH OF YOU AND ESPECIALLY DON I GIVE YOU GUYS A 10 ON EVERYTHIN....RIP CHUCK MISS THE OLD GUY.... More

The employee we worked with was helpful and attentive, yet not pushy. He listened to our wants and needs and found us a car that was perfect for us. yet not pushy. He listened to our wants and needs and found us a car that was perfect for us. More

Everyone I worked with were honest and wanted to make me happy at all costs. I drove off the lot with mt brand new car and a smile on my face! happy at all costs. I drove off the lot with mt brand new car and a smile on my face! More

As the company I work for has a long relationship with Kendall I approached them for a new or late-model pickup in the 1/2 Ton class. Howard Smith was extremely helpful in selecting models from Kendall's Kendall I approached them for a new or late-model pickup in the 1/2 Ton class. Howard Smith was extremely helpful in selecting models from Kendall's many dealerships and helped me to decide on a 2013 Ford STX 4x4 at a very reasonable price. For medical reasons, I'm told, Howard was unable to conclude the sale. But Martin Neustel stepped in to walk me through the paperwork and clearly and concisely explain the features of the vehicle and of the follow up programs available from Kendall. Overall, and excellent purchase experience. More

We had a great experience working with all the Ford employees, especially Jayson. They worked hard to earn our business and we are very happy we went with Kendall. employees, especially Jayson. They worked hard to earn our business and we are very happy we went with Kendall. More