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Kendall Ford of Eugene
Eugene, OR
286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 286 reviews
February 20, 2017
Excellant Service! Tammy Reynolds, is the best! She goes threw every thing with you and if you have any questions, she would always follow threw with getting an answer. Tammy Reynolds, is the best! She goes threw every thing with you and if you have any questions, she would always follow threw with getting an answer. She always has a smile, friendly greeting and her appearance is very professional. For Tammy, the customer comes first and that is important when working with the public. I'm happy she received a promotion and at the same time sad, as I loved scheduling my Ford Explorer with Tammy. Tammy, is an employee that you can be very proud of. I'm looking forward to getting to know Pete Yaskovic and am sure he will be equally helpful. More
by delila341
Employees Worked With
Tammy Reynolds
December 13, 2016
Not even the bare minimum I went here back in April of 2016 because my car was having electrical problems. At first I was told it was going to be and easy fix and that it would I went here back in April of 2016 because my car was having electrical problems. At first I was told it was going to be and easy fix and that it would be done in two days. I called after two days come to find out they still needed to order my part, okay I could live with that. I called every day to check in and it constantly was one thing after another. I was never given a rental car since I was out of a car for a week. Then when I was given my car back they charged me for a key that would be a replica of my old key. I even stood there with my old key and the new one they gave me and come to find out they gave me a basic model of a key and not the fob key replica. (Big difference, one looks like a darn house key and the other has buttons on it, how is that a mix up?) so after my terrible experience I leave. Now in December same xxxx electrical problems. Not even a year later, so now that I've moved two hours away from their dealership I have to call and send my records of what they did to my new dealership. I've tried calling twice today and they haven't called me back. Mind you once in the mornnng and now after 5pm. I can't believe after a week of not having a car and paying them 2000 to fix my car this is what I end up with. I would never recommend these people to anyone and I hope that my next call with them will finish this mess so I never have to deal with them again. For your own sanity go anywhere else but to Kendal ford of Eugene. Worst customer service and car service I've ever had to deal with. Sadly I have always been a die hard fan of my ford cars but I think the company needs to take a closer look at this business and see that these people are ruining their name. More
by Austin19
Employees Worked With
Jeff bongcayao
October 03, 2016
Great job The sales people worked tirelessly to insure I understood everything about the car and the contract.that I was comfortable with the terms of the deal. The sales people worked tirelessly to insure I understood everything about the car and the contract.that I was comfortable with the terms of the deal. More
by 12345
Employees Worked With
Curtis, Casey,Keith
September 29, 2016
Ford Fusion---2013 The work was completed in a very short time so I didn't even have time to get engrossed in the book I had brought. this is a change from other service The work was completed in a very short time so I didn't even have time to get engrossed in the book I had brought. this is a change from other service centers that have had me cool my heals for several hours. More
by cruiser91
Employees Worked With
Tammy Reynolds
September 17, 2016
Jesse was a helpful salesperson. Our experience at Kendall was just great! Jesse was helpful and very knowledgeable. He was able to meet our requests and are very happy customers. Our experience at Kendall was just great! Jesse was helpful and very knowledgeable. He was able to meet our requests and are very happy customers. More
by Kristi Unruh
September 09, 2016
Expect Zero After The Sale. Non-Profit Company purchased slightly used van/trailer hitch 2 years ago. Electrical component blew DUE to improper installation of wiring harness. Ke Non-Profit Company purchased slightly used van/trailer hitch 2 years ago. Electrical component blew DUE to improper installation of wiring harness. Kendall refuses to repair/compensate. Treated me like dirt. We are still paying for van. We are out $100's, lost work time, lost pay. Think twice before you buy there. We won't ever buy there again. They don't seem to care about responsibility. Thankfully no one was hurt when all the vehicle lights were blown, even brake/turn lights! Not wear and tear, wired incorrectly. Having our repair shop do work, don't trust Kendall at this point. Too bad we have to get the part from them. Sales/Customer Service guy said he would be fired if he authorized every repair after 2 years. MONEY talks at Kendall, Customer satisfaction and what is right does NOT. More
by Stuck with Repair Bill
Employees Worked With
Head Sales/Customer Service Guy
August 17, 2016
Pete in service department gets an A+ I want to give an A+ plus plus +to Pete Who is one of the first representatives you meet when you take your car or truck in for service. He is an ass I want to give an A+ plus plus +to Pete Who is one of the first representatives you meet when you take your car or truck in for service. He is an asset to your company. It was a very busy Monday but Pete kept me informed and the time went by quickly. Every company needs to have representatives like Pete. More
by TruSue
Employees Worked With
PETE Yolkavich (spelling of last name is probably wrong)
April 01, 2016
Just don't do it If you don't already know that dealers are the most unethical and expensive place for automotive transactions, you should really read on and open your If you don't already know that dealers are the most unethical and expensive place for automotive transactions, you should really read on and open your eyes. I had excessive tire wear on my driver side rear tire. At 9:00 am Wednesday I took my F-150 to Kendall because unfortunately I purchased a warranty. I didn't hear anything from Kendall all day, so I called near the end of business hours on Wednesday and was told they would be keeping my truck over night. I called back on Thursday at 2:00 pm to find out what was going on and was told that they did a front end alignment and my truck would be ready in a couple of hours. I picked my truck up and was shown the specs on my alignment and told that it was initially perfectly aligned. So without my consent they charged me for a front end alignment which I did not need, and did not address my rear tire wear issue whatsoever. Also, when I picked up my truck they informed me that my rear breaks where worn out and I should have them worked on. This is information that should have been conveyed to me during the 2 days they had my truck I am moving my daughter to Spokane Washington with a 14' trailer fully loaded today for her first post-college job and thought I would have to do it with worn out breaks because Kendall couldn't pick up the phone to communicate anything on time. I called and stated that I want my money back for the work they did without consent and having nothing to do with the issue I was concerned about, and I still got the run around. I was told that one manager has to talk to a higher up manager to issue my money back for being ripped off for the front end alignment. I am supposedly going to hear back Monday whether or not they are going refund my $69.00 that they screwed me out of. It took them two days to rip me off and now at least two days to make things right. While I am forced to wait for my $69.00 refund I am betting that the con-artists at Kendall Ford have made hundreds of thousands off of unsuspecting customers. I read some reviews online and ended up taking my truck to Glen at GNC, Mohawk Service Center in Springfield because I am tired of the exploitation taking place at Kendall. He had me bring my truck in immediately and quoted me $200 dollars to do the rear break job with machining my rotors because I only have 50,000 miles on the truck. Kendall quoted me $480 if I brought it back to them. Glen called me an hour and a half after I brought it in and said it was done! When I got there he informed me that he measured the thickness of my rotors and that they were a bit thin. As I mentioned before he quoted me $200 dollars and stuck to his quote while throwing in $200 dollars worth of new premium rotors because he is a man of his word and honored his original quote. Glen is an honest craftsmen in his trade with little overhead and the ability and integrity to go above and beyond what is fair. I haven't ever had this quality of experience as a customer in the crooked trade of auto mechanics. Please do yourself, your family, and friends a favor and quit getting ripped off by the giants, Kendall dealership, all other dealerships, and Les Schwab. Take your vehicle to someone that cares and can beat the large rip off companies by at least half! More
by Ryan_W
Employees Worked With
Steve
April 01, 2016
Great service with attention to detail for the customer! We own a vehicle that was on recall for airbag inflator. For this occasion we decided to bring it to the professionals at Kendall Ford Auto Service to We own a vehicle that was on recall for airbag inflator. For this occasion we decided to bring it to the professionals at Kendall Ford Auto Service to have the work done by the experts! I was treated with the best respect, given a ride home and picked up 6 hours later as according to the plan. The auto was delivered to me to drive home. Great service and I was treated with the utmost respect. More
by arlan smith
Employees Worked With
Armstrong
March 07, 2016
Service The service was outstanding, and completed quicker than promised. The only problem was the car wash, I had to go through twice and it still wasn't sat The service was outstanding, and completed quicker than promised. The only problem was the car wash, I had to go through twice and it still wasn't satisfactory. Auto was still dirty. . More
by walt
Employees Worked With
unknown
