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Kendall Ford of Eugene
Eugene, OR
286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 286 reviews
December 15, 2017
Great Dealership We bought a 2013 F150 and from Kendall and had a great experience all around. We shopped around and found this to be the best deal for what we wanted We bought a 2013 F150 and from Kendall and had a great experience all around. We shopped around and found this to be the best deal for what we wanted within five hundred miles from us. So we drove hours from home to this dealership to purchase our pre- certified vehicle. Our salesperson Alex went above and beyond and we would recommend him if you are looking, ask for him by name. Also the whole process of the sale went quick and honest as far as we are concerned. No hassles or trying to talk you into something you don’t want. Their service department has been great too. It was worth the short travel to get the best deal around on what we were looking for. We will return to purchase future vehicles from now on! More
by Cesar75
Employees Worked With
Alex Rodriguez and other staff
December 14, 2017
No one listens Took my diesel truck for some work. Request a new fuel filter and the fuel bowl heater checked to see if working or not, if not replace heater...quote Took my diesel truck for some work. Request a new fuel filter and the fuel bowl heater checked to see if working or not, if not replace heater...quote was 345.00..they had it three days no work done. Monday I call to check and the tech wants to check glow plugs for $500... I ask did you do the filter , he said no.....no one listens to the customer, or the write up...finally I picked up finished rig....bill was double the cost...paid and left....why don’t anyone listen anymore... More
by Irritated
Employees Worked With
Raul Gutierrez 4686 w
November 27, 2017
FAIR AND FRIENDLY EXPERIENCE Looking to replace old van for my wife and pleased with 2006 Focus I have been driving, I initiated contact with James Kirk at Kendall Ford online, go Looking to replace old van for my wife and pleased with 2006 Focus I have been driving, I initiated contact with James Kirk at Kendall Ford online, got answers to some basic questions and then went in to meet him to discuss situation. He was friendly, informative, unhurried. My wife and I returned with the van two days later, looked at three models that met needs we discussed with James and drove away with a new car in a few hours satisfied with the deal, the trade-in and the features we negotiated. We returned two days later to work with James again to get a new car for our daughter. More
by papabear
Employees Worked With
JAMES KIRK, KEITH B IN FINANCE
November 23, 2017
Stealth service They move and didnt tell anyone. The appointment scheduler failed to mention they moved the service dept. Now it is small area with no system for wait They move and didnt tell anyone. The appointment scheduler failed to mention they moved the service dept. Now it is small area with no system for waiting for a service rep. Took 15 minutes to speak to a rep. Service manager did Not seem to care at all what was going on. More
by John
Employees Worked With
I don't remember
November 18, 2017
Kendall Ford is accommodating When I took my Ford 250 diesel in with a power and vibration problem, they correctly diagnosed the problem . They bent over backwards to meet my need When I took my Ford 250 diesel in with a power and vibration problem, they correctly diagnosed the problem . They bent over backwards to meet my needs, matching the price of another shop and working to repair the truck in a tight timeframe. I sincerely appreciate their efforts. My truck now runs and hauls like new! More
by Horse lover
Employees Worked With
Glen
November 13, 2017
Techs are pros- Advisors... I have had some great advisors at Kendall, I have had "meh" advisors and this time, we had a bad one. To me a service advisor should call you back lik I have had some great advisors at Kendall, I have had "meh" advisors and this time, we had a bad one. To me a service advisor should call you back like they say they will, or at least return a call. Glenn Armstrong didn't return a single phone call and only called me once he realized there were issues with our warranty that he needed help from me to fix. Amy, the service "liaison", on the other hand saved the day. More
by broncoinor
Employees Worked With
Glenn Armstrong, Amy (service liaison)
November 10, 2017
Service Department I worked with Wayne Carpenter. And he was very helpful in getting my car in and had it done in one hour. I like having one person I can count on if ne I worked with Wayne Carpenter. And he was very helpful in getting my car in and had it done in one hour. I like having one person I can count on if necessary. More
by Diane72
Employees Worked With
Wayne Carpenter
November 02, 2017
Fantastic I just purchased a vehicle from Kendall Ford and the experience was nothing less that fantastic. Highly recommend and will definitely go back when lo I just purchased a vehicle from Kendall Ford and the experience was nothing less that fantastic. Highly recommend and will definitely go back when looking to purchase another vehicle. Salesperson was very friendly and made the sale a breeze, same can be said about finance manager. I've bought several Ford vehicles from dealers in Portland but the drive to Eugene was worth my time. Thanks for being honest and fair. More
by Brian J
Employees Worked With
James Kirk
November 01, 2017
Friendly and respectable, made buying my Edge a pleasure. My recent purchase of a new 2017 Ford Edge SEL, was actually easy & a pleasure. James Kirk is my salesman & he is as professional, polite & personabl My recent purchase of a new 2017 Ford Edge SEL, was actually easy & a pleasure. James Kirk is my salesman & he is as professional, polite & personable as could be. James Kirk did what he said & said what he did, a new experience for me in car sales people. Also Randy Fisher, the "finance man", the guy that is usually a PITA, was also very polite & did present the typical "extras" to buy, but he did it very politely. Would I buy again from Kendall Ford, Yes, in a heartbeat. More
by jim langston
Employees Worked With
James Kirk, Randy Fisher
October 31, 2017
Second Vehicle Bought Here Great customer service with little to no pressure. Sales team and finance was great. Perry was our salesman and worked with us for three days prior to Great customer service with little to no pressure. Sales team and finance was great. Perry was our salesman and worked with us for three days prior to purchasing a F-150. More
by Jrey1969
Employees Worked With
Perry
