Kendall Ford of Eugene

a 10. James Kirk did an outstanding job with my purchase...from beginning of the sales and purchase process. He was friendly, professional, thorough and pat James Kirk did an outstanding job with my purchase...from beginning of the sales and purchase process. He was friendly, professional, thorough and patience. He answered all my questions in a timely manner. I felt that he was always looking out for my best interest in my purchase. I would recommend him as well as Kendall in the future. I am thoroughly enjoying my F150. Thanks to you and Kirk. More

DO NOT BUY A 5.0 COYOTE OR USED VEHICLE FROM KENDALL FORD Don’t buy a 5.0 Coyote from Ford or a used vehicle from Kendall Ford. The Coyote motor has problems with a metallic banging noise that Ford has a Don’t buy a 5.0 Coyote from Ford or a used vehicle from Kendall Ford. The Coyote motor has problems with a metallic banging noise that Ford has acknowledged and will not take any steps to remedy. The motor sounds horrible when it has been driven for long distances and Ford is currently claiming this is a normal operating characteristic of the motor. Kendall Ford sold me a used 5.0 F150 last October. At the time the motor did not make the horrible banging noise but it was a known problem at Ford dealerships. There was no mention of this problem to me when I purchased the vehicle. Well, this problem manifested itself in the vehicle and Kendall Ford has done nothing to fix the problem. This is with a complete manufacturer's warranty, Kendall one year used car warranty, a CPO warranty and upgraded CPO warranty on the vehicle. Don’t believe this hype that Kendall has on their website about not selling you someone else's problem and doing the right thing. If doing the right thing will not make them money then it won’t happen. Dale Burkhouse More

Exceptional customer service My Husband and I were searching for a new truck to pull our new camper. We met Austin and he helped us purchase a new truck that we were very pleased My Husband and I were searching for a new truck to pull our new camper. We met Austin and he helped us purchase a new truck that we were very pleased with. We ended up purchacing a trailer bigger than expected hence needing a larger truck only 5 days after the purchase of the original purchase. We contacted Austin and explained our situation. He was over the top helpful! His personality and kindness are off the charts! He was so kind and did everything to help up get the truck we needed without taking a hudge loss. Todd came over as we were looking on the showroom floor and while Austin was looking over possibilities. Todd was kind and helpful with getting us a test drive even going the extra mile to see if it would fit in the garage. Austin and Todd were to say he least AMAZING. Neither is pushy or aggressive in sales. My husband and I have bought many cars over he years and we agree that these two gentleman are the absolute best sales men we have worked with. Thank you Austin and Todd for the extra effort!!! More

Ginger Dickenson Salesperson Ginger was fantastic. She took the time not only to show me vehicles; but to find the vehicle with all the options I wanted. The credit and paperwor Ginger was fantastic. She took the time not only to show me vehicles; but to find the vehicle with all the options I wanted. The credit and paperwork people were great too. They were patient with me and answered all my questions (sometimes repeated so I could understand). Tyler was fantastic and a great help to make me aware of exactly what I wanted and needed. I would recommend Kendall Ford to anyone looking for a vehicle. More

A rough start, but a happy outcome! Kendall gets an A++ First, allow me to start off with apologizing to Kendall for ever doubting them. This is the third transaction I've done at a Kendall spanning over tw First, allow me to start off with apologizing to Kendall for ever doubting them. This is the third transaction I've done at a Kendall spanning over two different states. I still have to be honest and say that this one did not begin as pleasant as the first two. However, Kendall came through in the end and put me first before everything else. I can honestly say at this point that I don't know if there is any other dealership I will ever trust more. I am now a very happy customer of theirs and I highly recommend them to anyone in search of a vehicle whether new or used. There is one person who I genuinely feel deserves a commendation, that person is salesman James Kirk. Not only was J. Kirk willing to go above and beyond each time I needed something, I felt like he worked for me and not against me during my purchase. He also displayed great empathy when I came to him with my problems. If you ever have any issues speak to "Kevin" their customer relations manager - great guy. I truly feel lucky to be on this side of the continent knowing if I ever have to buy, sell or trade a car that Kendall is near. I knew there was a reason I was not worried about traveling over 700 miles to buy a vehicle from Kendall Eugene! Great job guys! More

Left feeling ripped off ***EDIT 1-30-19*** Updated review to correct errors and reflect phone call with dealer. After posting this review I talked with Kevin Hyde, the cust ***EDIT 1-30-19*** Updated review to correct errors and reflect phone call with dealer. After posting this review I talked with Kevin Hyde, the customer relations manager. We discussed the situation and, while he started to sound argumentative in relaying the information he got from his side, he expressed an interest in doing whatever he could to repair the broken relationship. We came to an agreement that would leave me walking away feeling OK with my purchase. I will update this review and possibly adjust my rating after I know the final outcome of that verbal agreement. ****EDIT 2-3-19**** We dropped off our vehicle today to have work completed tomorrow. Kevin Hyde worked very hard to make sure we came to a satisfactory conclusion. At this point we are happy with our vehicle and satisfied with the outcome, even if it was a bit of a rough path to get there. I truly hope Kevin was right about someones bad day being the reason our experience took a bad turn. I wish there was a 'Neutral' option in response to recommending this dealership as I am not enthusiastic about promoting Kendall Ford at this point, but I wouldn't tell people to avoid them either. I would be willing to work with them again, though any used car would get a very extensive inspection prior to making an offer. Below is my original review, though I have updated the rating to reflect the current situation. ******************** First, let me say that I had an excellent experience with the salesman (from Kendall Toyota across the street), and had satisfactory interactions with the service department. I also had a friendly conversation with the new car sales manager and I would be willing to work with him again. I am a return customer and had a decent experience buying my first car from the Kendall budget lot. After our most recent purchase my mechanic noted cupping on the front tires and fluid leaking from the rear struts - both signs of worn out shocks/struts. I called the dealership hoping to be able to work out a compromise along the lines of them doing the work for us at their cost. That way they aren't out much if any, and we end up with a rig in good condition while still paying a mostly reasonable price. We never got to a point to discuss that. It took 15 phone calls and talking to 7 people before I finally got in touch with Gary, the used car sales manager. He immediately began denying any problem stating that the condition of the vehicle was normal for it's mileage and there was nothing that needed to be done to it. After multiple phone calls arguing over the fact that Ford documentation disagrees (fluid from struts indicates they should be replaced) I was fed up enough to walk away from the deal entirely. At that point we were still within the three day money-back-guarantee window. Gary finally agreed to replace the rear shocks/struts after I told him to keep the car; I was tired of arguing about it. By the time we add in the cost of new front shocks/struts and tire rotation (that wasn't done at the last oil change at the dealership) the cost of this car is much higher than I would have been willing to pay for it. Needless to say I am extremely unhappy with my overall experience and, without some major action on Kendall's part, will never step foot on their lot again. YMMV; good luck. More

Lack of service I was initially unhappy with the way my service visit went. Today I received a call from their Service Manager. I was impressed with his sincerity in I was initially unhappy with the way my service visit went. Today I received a call from their Service Manager. I was impressed with his sincerity in correcting the issues that led to my negative review. I believe it will be remedied. Thank you Kevin for righting a wrong. Michael More

Excellent service! Always enjoy great service at Kendall!! Wayne in the Service Department is tops in customer service and the service crew always have me in and out of Always enjoy great service at Kendall!! Wayne in the Service Department is tops in customer service and the service crew always have me in and out of there in a timely manner. More

New Truck I recently began looking for a Ford F-150 by researching all the dealerships up and down the I-5 corridor, and found Kendall Ford to be the dealership I recently began looking for a Ford F-150 by researching all the dealerships up and down the I-5 corridor, and found Kendall Ford to be the dealership that provided the best package for the cost. Glen Manzer worked with me for several days; his sales approach is low key, which is perfect for me. Glen was able to find a truck that met my specifications yet had the lowest sales price. When we arrived to procure the sale, he patiently went through all the details and spent time orienting us to the new truck. More

A very satisfied car buyer I recently bought a Certified Used Ford Focus Hatchback from Kendall Ford and WOW, I was thrilled with the level of service I got from James Kirk who I recently bought a Certified Used Ford Focus Hatchback from Kendall Ford and WOW, I was thrilled with the level of service I got from James Kirk who I first made contact with online. He was extremely helpful throughout the transaction, was incredibly professional and attentive, kind and happy to help! He didn't mind all the questions I asked. I came away with a fantastic deal and car.You would do well to purchase a vehicle from James Kirk at Kendall Ford. His honesty and hard work was greatly appreciated! More