Kendall Ford of Eugene

My daughter had a recall for some part of the front brakes. We called and scheduled the appointment for them to fix this free of charge. They called her halfway throughout the day and said some sort of brakes. We called and scheduled the appointment for them to fix this free of charge. They called her halfway throughout the day and said some sort of cap was needing to be replaced in order to move forward on the recall. We questioned a little to try and figure out what cap he was talking about. He said something like a “butterfly cap”. He said he cannot do the recall without her purchasing this. He quoted us at around $100. Then at the end he said it was $75. We got the receipt later that day and looked to see what was actually needed. They replaced 20 lug nuts. Like what? Why the heck would we need to replace all 20 lug nuts before he could do the free of charge recall? They totally scammed her. They knew she wouldn’t know anything about a “cap”. He used some fancy words to dress it up and make it sound important. If he would have said “lug nuts”, we would have known what those were and could have made our decision. That’s a bunch of crap for them to do that to her. They knew xxxx well she wouldn’t know what a butterfly cap was. She did not need all 20 lug nuts replaced also. So be careful when getting any recalls. They will say something needs replaced. My advice, ask around and look it up before giving an answer. More

They convinced me to drive 3 hours to buy a Lincoln Aviator that turned out to not have the options they had claimed. I bought another for much more money, but was not given an explanation of the featu Aviator that turned out to not have the options they had claimed. I bought another for much more money, but was not given an explanation of the features, although it was late and I needed to leave. They gave me the wrong manual, and I explained that I wanted to buy different tires - it came with very poorly rated tires. I followed up with an email about the manual and tires but never received a response. More

I have no patience for sales and they got me in and out in hurry in hurry More

This was a excellent buying experience. The salesman, Jake Olsen, was very helpful and knowledgeable. Jayson Bates, the Finance Manager was also quick, friendly and efficient! This is my The salesman, Jake Olsen, was very helpful and knowledgeable. Jayson Bates, the Finance Manager was also quick, friendly and efficient! This is my 3rd truck purchase from Kendall Ford. I highly recommend them to anyone wanting a positive buying experience. More

They were very helpful with my purchase got me what I was looking for thank you looking for thank you More

Great dealership and answered all my questions. Mr. Austin is very knowledgeable and friendly too. Mr. Austin is very knowledgeable and friendly too. More

I had a great experience at Kendall Ford. Maddi Sweet was our salesperson, no pressure sale and finance went quick. Thanks for the easy purchase!! Maddi Sweet was our salesperson, no pressure sale and finance went quick. Thanks for the easy purchase!! More

I contacted Kendall Ford of Eugene through their website regarding a specific certified used vehicle at their dealership. I immediately received a phone call, followed by a text message. I was able to get a regarding a specific certified used vehicle at their dealership. I immediately received a phone call, followed by a text message. I was able to get all my questions answered and negotiate a deal prior to going to the dealership in person. On arrival, my sales person had the vehicle ready for inspection and a test drive. The sales team I worked with was friendly, professional, and non aggressive. Ronnie answered my questions and eased my fears about my transition to an EV. I left there with a planned route home (long drive to Olympia, WA) confident and happy in my 2023 Ford Mustang Mach E. More

Great dealership! ! My salesman Perry and Manager Cam were great to me. I received a fair offer on my trade and drove away with a new 2024 Raptor R.......Wow what a tru ! My salesman Perry and Manager Cam were great to me. I received a fair offer on my trade and drove away with a new 2024 Raptor R.......Wow what a truck More