Kendall Dodge Chrysler Jeep Ram - Service Center

Great service, Jeffrey was great.Gave me a great rental Great service, Jeffrey was great. Gave me a great rental while they fixed my Jeep, always kept me updated on the progress of the repairs as well. Great service, Jeffrey was great. Gave me a great rental while they fixed my Jeep, always kept me updated on the progress of the repairs as well. More

The job was Well done and the information provided was of use. It was done also in a timely manner. Will come again Thank you use. It was done also in a timely manner. Will come again Thank you More

4 hours to do a simple oil change is ridiculous. I requested to rotate the tires and they didn’t. I needed other things to be checked and they said they don’t have mechanics and I would have to make a requested to rotate the tires and they didn’t. I needed other things to be checked and they said they don’t have mechanics and I would have to make a different appointment (I made one for it and the oil change) or leave the car for about a week there. Didn’t offered a rental or a loaner so I would go to another dealer More

I was in for a recall with George Ruiz and he got me in and out in the promised time he was courteous and professional I highly recommend George and Kendall Dodge for your service needs and out in the promised time he was courteous and professional I highly recommend George and Kendall Dodge for your service needs More

Customer Service at the car service Dept was horrible. I was referred to three different people before an individual with the wrong attitude addressed the reason for the visit: just pick up my Jeep. Initial was referred to three different people before an individual with the wrong attitude addressed the reason for the visit: just pick up my Jeep. Initially, this individual had the wrong attitude. His attitude changed a bit eventually and tried to be helpful it took another 25 minutes to retrieve the car. They claimed it was blocked by other cars in service. Obviously, I will never be coming back here. More

I have a 1 year old Grand Cherokee which has an electrical problem. I have taken it to Kendall Jeep 3 times, (sometimes waiting for a week before they even look at the car). They were not been able electrical problem. I have taken it to Kendall Jeep 3 times, (sometimes waiting for a week before they even look at the car). They were not been able to correctly fix the problem and after the 3rd time the problem started again within 2 days. The 4th time, I decided to take it to Dadeland Jeep instead and within 3 hours they found and fixed the problem. I will not be taking my Cherokee to the Kendall Jeep dealership again More

I towed my vehicle on Monday the 28th to Kendall Dodge Chrysler Jeep Ram located at 13355 SW 137th Ave, Miami, FL 33186 service area where my wife and I were attended by a service advisor, real chill this Chrysler Jeep Ram located at 13355 SW 137th Ave, Miami, FL 33186 service area where my wife and I were attended by a service advisor, real chill this person laying back in his chair seems like being on his break time instead of actually working. Anyway, after we provided him with our vehicle description and issue (Bad Battery and Electric problem while starting up the car using the keyless start button) he then told us to locate someone with a “Blue Shirt” to tell us where to drop the car from the tow truck instead of getting on his feet and locate the person for us (current and potential future clients). After having to locate the guy with the “Blue Shirt” which was super rude, the guy dropped our vehicle in the very last parking spot available which got us to think that these people were not going to check the vehicle anytime soon. This happened on Monday, a few days went by without receiving any notifications from the service advisor regarding the status of our vehicle after they told us they will get back to us within 24/48 hours, well, it has been more than 72 hours without any feedback providing the outcome of a diagnostic test that I shouldn’t be paying in the first place, this is like the 4th time we take our car to this dealer and every time we have a bad experience. I had to contact the supposed "Service Manager" who was polite and managed to address our concern to have the car looked at on Thursday but unfortunately provided us with nothing new but the same information that was provided to this dealer (service advisor) when the car was first brought in (Bad battery and Electric problem) on Monday. As clients, we don’t see ourselves buying any other cars in this dealership as it is always a nightmare to deal with the service department when we need anything done. We managed to get our car back today Friday after being the whole week in the dealership service area with a bad battery, frustrating and ridiculous the service provided here, I DO NOT Recommend this dealer from now on, I'm taking my vehicle to tire kingdom or some other shop. If it took this dealer a whole WEEK to work on a vehicle that supposedly only had a bad battery...I don’t want to imagine other customers coming with bigger issues, what a shame More