Kendall Dodge Chrysler Jeep Ram

Dealers Service Department are Crooks Service Department Has Serious Lying Issues On 10/15/2015 I visited the Dodge Service Department and spoke with Service Director Anthony Tamarit. I i Service Department Has Serious Lying Issues On 10/15/2015 I visited the Dodge Service Department and spoke with Service Director Anthony Tamarit. I introduced myself and advised that I intended on bring my 2015 Ram 1500 Eco diesel in for the 10k service (oil and filter change) on Saturday morning. I told him that if they provide quality work at a fair price that I would be a dedicated customer. He said that they were a top notch shop and introduced me to Eddy Sanchez (Assistant Service Manager) who would be my service contact. I told both of them that I was an Electrical and Mechanical Aerospace Engineer and that I am more a little more knowledgably than the average consumer so be fair. I also asked them what was the traffic pattern for arriving early at the service area. They told me to come in through the main entrance and drive around the building to service entrance. They said that some people try to come in the side entrance but they do not open that side and they eventually figure it out (not a smart process on the dealer’s part). Saturday morning at 7:15am I arrive at the dealer and proceeded to the service area as directed. There were two other cars in front of me and two more at the side entrance with a chain across so they could not enter. The service area opened at 8am and they started to write up the two people in front of me. By this time there were about 6 more cars behind me. They directed me to move forward to and the Service Writer Bianca Suarez started to write me up. I told her that Eddy Sanchez was my service advisor and was he available. She said he does not come in for several more hours. I had her process me anyway since it was a simple service call. In the meantime there was a big commotion with the people on the side access who had been waiting since 7am and why they did not provide more instructions on where to enter (poor leadership and foresight of the Service Manager). My car was service and ready to be picked up in one hour as promised. I picked up the truck and then drove to the auto parts store where I purchased a new air filter so I would complete the 10k service with all filters and oil change. When I got home I installed the air filter. I looked at the oil filter cover and noticed that it had a nice layer of dust on it with no finger prints or any obvious handling. I then checked the oil stick and found the oil to be completely black. No oil or filter was changed! I was pissed to say the least. I immediately call the service writer Bianca and told her that I was going back to the dealer to get the service actually done this time. She told me that the oil will be black on the diesel. I disagreed and told her they were going to do it again and I wanted a meeting with the Service Director and the technician. I arrived at the dealer and was unable to find the Bianca so I looked and found Anthony the Service Director. I told him of my findings and how disappointed I was. He repeated what Bianca had said about the oil. I said even if that was the case how do you explain the oil filter cover being undisturbed. All I got was a stupid look and he then said that he was there when they changed the oil. I said I want them to do it again with me present. He agreed and the truck was put back into the shop. Anthony and I were present for the complete service this time and verified that the work was completed as should have been before. They were still saying that the oil would be black when we checked it. After the oil change the oil was check and was now showing a nice clean look. The oil filter was then replaced and when the filter element came out of the cover it was a dark black color with no signs of just being replaced. I also pointed out the handling of the cover in order to replace the filter which showed that there was definite proof the filter was not replaced. The truck was driven around the dealership and was checked again and it stayed a consistent nice and clean. Anthony and I spoke after and he still said that the oil was changed even though I was able to disprove him. When I asked about the filter he said he would go back and look at the filters that were removed because he said mine truck was the only diesel serviced this morning. He never conceded that his staff tried to rip me off and potentially cause damage to my new truck. More

AMAZING AND FAST! I am a truck driver, being on the road makes it hard to shop for a vehicle. I was able to find a vehicle I liked and find out anything I needed to abo I am a truck driver, being on the road makes it hard to shop for a vehicle. I was able to find a vehicle I liked and find out anything I needed to about its condition, inspection, vehicle history easily. They made sure I was able to get all my information and we negotiated a price that I simply couldn't find anywhere else (and I was shopping nationwide). Simply an amazing deal on a vehicle that was pre-owned, but from looking at it you could never tell. They were able to have me begin paperwork while on the road, and finish it when I arrived in Miami to see the vehicle and finish my purchase. They were honest and up front with me about everything. There was no pressure in finance on back-end sales, simply informed me of what was offered and allowed me to choose what I felt I needed. George, my salesman, made sure everything went smoothly and that the vehicle was fueled and detailed by the time my paperwork was done. They made it a pleasure and I will most certainly be sending business their way. More

Wonderful! Other dealerships laughed at me when I told them what I wanted or they were completely outrageous in their prices. The gentleman I worked with at Kend Other dealerships laughed at me when I told them what I wanted or they were completely outrageous in their prices. The gentleman I worked with at Kendall were pleasant, respectful and gave me an awesome deal! They made me feel even better about my decision. I would definitely buy another car from this dealership! More

The worst experience!! After visiting 3 dealers prior To visit this one I already had 3 offers and a very good idea of what I wanted. I have them the MSRP price ($41,900), After visiting 3 dealers prior To visit this one I already had 3 offers and a very good idea of what I wanted. I have them the MSRP price ($41,900), 2K down, 15K miles per year, 36 months and they offered me a demo for $619 a month.... I was so offended that a had to tell the sales person if I look stupid or what? I showed the sales person my other offers for the same terms for $399 plus tax per month.,,, I finally bought in the best place is south Florida, ARIGO at Sawgrass. Don't go Tk this dealer, they will try to rob you!!! More

Great Deal!!! Just got my new Jeep Renagade. I got a great deal, hassle free and in a short time. It was a pleasure dealing with everyone their. I highly recommend Just got my new Jeep Renagade. I got a great deal, hassle free and in a short time. It was a pleasure dealing with everyone their. I highly recommend the place and Lemuel Long my salesperson. More

Great experience. This was one of the best experience buying a car. Salea person Michael you were great!!! And our finance guy was very good as well. Thank you for ma This was one of the best experience buying a car. Salea person Michael you were great!!! And our finance guy was very good as well. Thank you for making happen. More

Crooked as can be This dealer charges you $800 for "Dealer Preparation" and here is what you get for your $800: All four tires on the car and the spare underinflated b This dealer charges you $800 for "Dealer Preparation" and here is what you get for your $800: All four tires on the car and the spare underinflated by at least ten pounds, worn out windshield wiper blades, no fluid in windshield washer reservoir, emergency flashers inoperable, driver's side front marker light burned out, trunk light inoperable, both backup lights inoperable, no tool to unlock the wheel covers, front and back of car filthy and filled with trash, driver's power window inoperable, They also charge you a $100 "Document Fee" and here is what you get for your $100: Repeated hassles from their Business Office concerning paperwork they say their state requires, but no help from them concerning the needs of my state's require paperwork. More

Buy car ?Excelente y profesional atention with purchased, vendor with knoledge. Good election with the Car, time used in purchased was ok and good price. Tha ?Excelente y profesional atention with purchased, vendor with knoledge. Good election with the Car, time used in purchased was ok and good price. Thank you. More

Great Team of Representatives! I can only express a positive feedback from the staff that helped us. They were very professional and friendly. A special THANKS to the following: I can only express a positive feedback from the staff that helped us. They were very professional and friendly. A special THANKS to the following: Antonio - Our sales rep. Ariel - Financing Mgr Juan Gomez - Sales Mgr. You guys were very helpful from the moment we walked in the dealership through leaving very happy with the car we were looking for. THANK YOU!!! More

Excellence at it's Best!! I have always hated to buy a new vehicle because all the hassle that most dealers put you through just to make a deal. But Not This One!! I walked in I have always hated to buy a new vehicle because all the hassle that most dealers put you through just to make a deal. But Not This One!! I walked in unexpected looking around and was greeted immediately by one of there personnel. I then met my salesman Joey who is a great guy and is very understanding and down to earth. I did not spend anymore than 2 hours and the deal was done. Although, I was the one rushing and had to leave in a hurry due to my daughters birthday and could not wait for the vehicle to be prepped. Joey stepped up and delivered my new 2014 Ram 1500 Sport to my door step on Sunday and on his day off. I would not have expected that to happen from any other dealer that I have ever purchased a car from. I highly recommend Kendall Dodge Chrysler Jeep Ram... More