Kendall Dodge Chrysler Jeep Ram

Excellent Customer Service I want to thank Mike Barcelo the sales person who first took my call while I was doing my research into purchasing the new Dodge Challenger 2016. He w I want to thank Mike Barcelo the sales person who first took my call while I was doing my research into purchasing the new Dodge Challenger 2016. He was very nice on phone and was able to meet with him 2 hours after the phone call. As soon as I got to the dealership someone asked if I needed help and I told them I was looking for Mike and 2 minutes later a manager came out and advised me he was coming right away. I forgot the manager's name, but I believe he was a Sales Manager. The whole process of financing my new Dodge Challenger 2016 was very pleasant even with Christopher the finance manager. The only down side I saw is when I went inside to the lobby there were alot of associates and manager and a lot of them did not made eye contact with me to show customer service appreciation and did not smile. Other than that I would recommend Mike Barcelo to any of my friends and family, thank you again Kendall Dodge Chrysler Jeep Ram. More

Excellent friendly atmosphere This is the second vehicle I buy from this dealer and both times I felt very comfortable there. Mr Tony Milanes was very nice and friendly to my wife This is the second vehicle I buy from this dealer and both times I felt very comfortable there. Mr Tony Milanes was very nice and friendly to my wife and I, never pushy and very patient as we were picking out a car for our daughter. The sales manager Jose Abreu was very good and upfront. The whole experience there was Excellent and the atmosphere was very friendly. More

Service Had an emergency with my car and called ahead to drop it off and they told me to bring it in right away was greeted by Carlos Blanco and he was very p Had an emergency with my car and called ahead to drop it off and they told me to bring it in right away was greeted by Carlos Blanco and he was very professional and friendly I was able to drop off my car and be on my most places have you bring in your car and your there for hours before they even see you I was able to continue on with my day and he even gave me a call to give me an update on when the vehicle was expected to be ready definitely coming back here for future services More

Lease my 4th Jeep Grand Cherokee Amazing customer service, sales people and financial manager! I arrived at Kendall Dodge Chrysler Jeep Ram at 11:00am on Saturday, April 16, 2016 and Amazing customer service, sales people and financial manager! I arrived at Kendall Dodge Chrysler Jeep Ram at 11:00am on Saturday, April 16, 2016 and left the dealership in less than 2 hours with my brand new 2016 Jeep Grand Cherokee Limited. More

Unprofessional, Over priced, below poor customer service I bought a charger almost 3 years ago as clearly the sales shark just wanted the car off the lot and he took advantage of our needs. Fast forwarding t I bought a charger almost 3 years ago as clearly the sales shark just wanted the car off the lot and he took advantage of our needs. Fast forwarding to when the car needed service was another horrific disaster. My car went in on a Friday morning and by the following Monday afternoon, I STILL HAD TO WAIT AN ADDITIONAL HOUR to receive my vehicle. $1000 in and I couldn't even get priority from this place and have the technician come out and address the original issue the vehicle went if to be serviced for. A dealer that doesn't offer a courtesy loaner program leaves a lot of open questions as to where ones money goes. They do not care about the everyday lives and needs of their customers, especially after you've purchased the driven off the lot. I would NEVER BUY FROM KENDALL DODGE AGAIN, I rather use public transportation. At least the bus driver says good morning. Let's not even talk about the questionable employees they've for answering and directing calls. Shameful. UNPROFESSIONAL. OVER PRICED. BELOW POOR CUSTOMER SERVICE. More

Excellent Sales Experience we bought a Jeep Wrangler the price and the buying experience was just right . WE were so happy the next week we came back and bought a Jeep Cherokee we bought a Jeep Wrangler the price and the buying experience was just right . WE were so happy the next week we came back and bought a Jeep Cherokee Sport. The sales manager Rodrigo, salesman Ronald and the finance manager were knowledgeable, kind and friendly. I will definitely come back again. More

Amazing service, inventory, rates and deal I have bought/leased about 11 new cars/trucks over the last 25 years and could confirm that this dealership, sales manager (Sam), sales associate (Ton I have bought/leased about 11 new cars/trucks over the last 25 years and could confirm that this dealership, sales manager (Sam), sales associate (Tony) and finance manager exceeded my expectations. This dealership is truly 5 stars; great follow up and inventory. More

Parts Dept. Great bunch of guy`s working in the Parts Dept. Everyone seemed to work as a team. Went in looking for a part I had no idea what it was called. Not on Great bunch of guy`s working in the Parts Dept. Everyone seemed to work as a team. Went in looking for a part I had no idea what it was called. Not only did they find my part, I left there knowing where it went and how to put it on. More

Trade in Was upside down big time on my truck ..mike barcelo went on and beyond To get me a great deal on a lease ... Actually felt confident about my trade Was upside down big time on my truck ..mike barcelo went on and beyond To get me a great deal on a lease ... Actually felt confident about my trade .. Great sale team.. Make you feel at home ... No pressure .. No hassles .. First time I feel like I didn't get screwed at a dealer.. Thanks Mike Barcelo !! More

The best experience ever Please go with sales person Mike Barcelo and his personal assistant Angel Garcia they will help you without hesitation, best prices, best trucks, kend Please go with sales person Mike Barcelo and his personal assistant Angel Garcia they will help you without hesitation, best prices, best trucks, kendall dodge More