Kendall Chevrolet of Marysville

Beautiful buying experiance We just purchased a 2015 Chevrolet Silverado 1500 pickup. Ian Lugg could not been any more helpful and courteous to my wife and myself. He made this p We just purchased a 2015 Chevrolet Silverado 1500 pickup. Ian Lugg could not been any more helpful and courteous to my wife and myself. He made this purchase very easy for us and did not pressure us in any way. I would recommend Ian to anyone looking to purchase a car. I would also like to say Beverly was very nice in the finance office. More

Extremely easy to work with I just purchased a 2001Corvette from Roy Robinson Chevrolet. I was very happy with the salesman, Ian Lugg was extremely courteous and helpful. One of I just purchased a 2001Corvette from Roy Robinson Chevrolet. I was very happy with the salesman, Ian Lugg was extremely courteous and helpful. One of the most important areas that impressed me was that there wasn't the usual pressure to "make a decision now" like in some dealerships. My entire experience at Roy Robinson was actually very enjoyable and I would definitely recommend them and Ian Lugg to any of my friends that were in the market for a vehicle. More

First timer... glad we found them! We have two Subies, and have always wanted to provide them the best care through the dealer. After a bad experience at an eastside dealership, I wa We have two Subies, and have always wanted to provide them the best care through the dealer. After a bad experience at an eastside dealership, I was very worried about taking our babies to another dealership and having the same lack of customer service and disregard for my time. Roy Robinson's crew at their new Subaru facility changed all that! I'm very glad we found them! First part was super easy: I used their service scheduling tool, on their website to create a profile and schedule a time to bring in our Legacy for service. The tool had lots of service options to choose from and I was able to request all services with easy. Second part was even easier: I pulled into their clean, covered service area and was greeted by Tammy M. Tammy met me with a smile and started quickly taking notes as we were talking about my appointment and the service on the car. She was very thorough, and a Subaru tech was waiting very patiently to snag my keys from her and get started on the car. (It was pulling away as she was walking me into her desk, to review my requested services.... that has never happened before) Tammy quickly and thoroughly reviewed my requested services and the fees associated, making sure that I was satisfied with everything we had talked about. And then... because I hadn't been into RR Subaru before, escorted me to the customer waiting area. She explained the vast, available amenities and made sure I didn't need anything else. Literally- five minutes later, Tammy found me lounging with a cup of coffee and let me know of a few more items that my Legacy could benefit from (because the tech ACTUALLY was performing the Multi-Point inspection on the car) She asked if I wanted to have those items replaced, and reviewed the additional cost. I agreed that the car did need those items taken care of and she conveyed the "yes" to the tech. While my car was being serviced, I did decide to check out the lot and stretch my legs. I was approached once by a young lady, making sure I didn't need anything. She smiled when I stated that I had one being serviced and was doing well, while looking around. She politely stated to let them know if I needed anything, smiled, and carried on with her original task. Total time for the laundry list of items I asked to have done to the car, from pulling in, to paying my bill... 55 mins. Tammy made sure I didn't have any questions or concerns and then walked me to my car. Y'all just won me over for life! :-) Let's compare that to the last TWO experiences with that eastside dealer mentioned earlier- both times I had an appointment. Both times- my car (once with each of our models) sat for 1+ hour before it was brought into the service area. Both times- were JUST oil changes. One time- I had asked for OEM wiper blades to be installed, and they forgot. Occurrence 1 of 2: my car, time, and patience were abused for 3 hours total (for an oil change???) Occurrence 2 of 2: my car, time, and patience were abused for 4.5 hours total! ( again... I only wanted an oil change: I could have driven to Wentworth Subaru in Portland for an oil change, picked up Case Study Coffee, and been past Vancouver, traveling north in that time) We used to go to said dealer because they were close to work (and home at the time) and to be honest- the service didn't always suck. My point? NONE of that xxxxxx business from the Roy Robinson team. They care and it shows! Thank you Tammy, the service techs I didn't get to meet, and the rest of the Roy Robinson team! Keep up the good work!!! We'll be back! (and if you're not already a Roy Robinson customer... GO! ;-) I hear from a reliable source... they are good at selling them too! ) More

Resolved Repair Issues Roy Robinson resolved the water damage problems with my travel trailer and I am extremely happy with the solution. I recommend them for used sales and Roy Robinson resolved the water damage problems with my travel trailer and I am extremely happy with the solution. I recommend them for used sales and service. More

Excellent customer service!! I have now purchased two vehicles from this dealership, they are by far the best dealership I have worked with. I will continue to purchase all my veh I have now purchased two vehicles from this dealership, they are by far the best dealership I have worked with. I will continue to purchase all my vehicles at Roy Robinson Chevrolet. The sales associates are very helpful and patient a nice change from the stereo-typical pushy car salesman. More

Great Dealership! I went in to look at a new Colorado to replace my aging truck. Nick came out and asked what I was looking for and directed me to the perfect truck out I went in to look at a new Colorado to replace my aging truck. Nick came out and asked what I was looking for and directed me to the perfect truck out of several on the lot. Sale was very straightforward, no pressure and no nonsense to speak of. After the sale Nick went so far as to contact a local canopy dealer to tell him I would be coming so he would stay a little late. Nick even brought back a canopy brochure to hand me at delivery of my new Colorado to look over. I would definitely recommend Nick if you are looking for a new Chevy. More

Great Job! Randy was very easy to work with getting my Tahoe lease done. First class all the way! I will be going back when my lease is up. Randy was very easy to work with getting my Tahoe lease done. First class all the way! I will be going back when my lease is up. More

Nick Buckles Nick was awesome in helping me with my new Tahoe and I just love it will be telling all my family were to go for any new vehicle they need and to pl Nick was awesome in helping me with my new Tahoe and I just love it will be telling all my family were to go for any new vehicle they need and to please ask for Nick Thank you so much Jackie Howes More

Excellent as always We have purchased many vehicles from Roy Robinson, and this buying experience was no different than the first time. We have always been treated with We have purchased many vehicles from Roy Robinson, and this buying experience was no different than the first time. We have always been treated with respect by a friendly and knowledgeable staff. Never any high pressure sales tactics. They didn't have the vehicle we wanted on the lot but were able to locate one at another dealership, which happened to be in Oregon, and had it for us within two days, and kept us informed through the entire process. Everyone we dealt with made for a very pleasant experience, starting with the salesman all the way to the finance department. Everyone involved was friendly and helpful. I would highly recommend this dealership to anyone. More

People that know there business Friendly easy to talk with salesman helped us with our selection and locating the right vehicle for us. All questions I had were answered and expl Friendly easy to talk with salesman helped us with our selection and locating the right vehicle for us. All questions I had were answered and explained to my total satisfaction. More