Ken Grody Ford Inland Empire

Great experience and customer service. First of all I already bought a new F150 EcoBoost, loaded, from a dealer in Vegas over three weeks ago. Signed the paperwork everyone was all smiles and sunshine. already bought a new F150 EcoBoost, loaded, from a dealer in Vegas over three weeks ago. Signed the paperwork everyone was all smiles and sunshine. That is until 5 days later I find out that they can't find a dealer willing to make an exchange with them for the vehicle I thought I had purchased. The main issue was the color. So, the vegas dealer now asks me if I wouldn't mind choosing a different color with same options. Not a problem. Two more weeks go by and still no deal done. I get frustrated and establish contact with Robyn Ehorn at Redland. First we exchange a few emails covering the details of the vehicle I want. Next day find out she cannot get the color I want and it will have to be ordered. Now, remember the dealer here in Vegas waited five days to tell me this! I tell Robyn what colors will work for me and within 30 minutes we're on the phone and I have a vehicle. I told her I would be trading in a vehicle and we agreed upon a trade in price sight unseen. Not only did I get a great deal, but I'm getting money back from my trade in. Funny thing is later that day the Vegas dealer calls me to tell me that he can't get me the vehicle I want in that color and that I will have to special order it. He was a little dumbfounded when I told him I already bought a vehicle from a dealer in Cali. Robyn had given me all the info the Vegas dealer did in a fraction of the time. Redland has earned my endorsement. Great people, good atmosphere and excellent customer service! More

Having looked for a used 2007 or 2008 Lexus ES 350 online for several weeks,several were found at different Lexus locations. However, in working with the on-line sales force at these locations, they did not for several weeks,several were found at different Lexus locations. However, in working with the on-line sales force at these locations, they did not appear to take a genuine interest. "It is easy to sell a car to someone who has a top tier FICA score". Continuing my search, I came upon a 2007 Lexus ES 350 at Redlands Ford. I made contact on 7/29/11 with Robyn Ehorn, Internet Sales Manager. After a brief on-line exchange, we spoke on the phone and provided her with additional information. Within a couple of hours, she called with the news "THE CAR IS YOURS". Paperwork was signed on 7/30/11; vehicle delivered on 8/4/11 (my first day back from being out of town) I would definitely recommend Redlands Ford and customer friendly sales force, led by General Manager, Joe Gerardi. More

I have purchase numerous Ford vehicles over the past 17 years. I previously went to Sunrise Ford when they were on Foothill Blvd. After being treated horribly there, we went to Redlands Ford and purchased years. I previously went to Sunrise Ford when they were on Foothill Blvd. After being treated horribly there, we went to Redlands Ford and purchased the same vehicle we looked at over at Sunrise for about $3000 less. We were treated like family and have been loyal customers ever since. We purchased a Fusion, Focus, Taurus SHO and just purchased a 2012 Focus. Jeff, Vic and Joe were all awesome as is everyone else there. Actually consider the guys there, friends now!!!! If you live in SoCal, go to Redlands Ford and avoid Sunrise at all costs(No pun intended) More

I did internet shopping for my new car thru True Car. I visited and test drove locally after research. The dealers all responded immediately with email confirmations and the of course the True Car price w visited and test drove locally after research. The dealers all responded immediately with email confirmations and the of course the True Car price was automatically generated. What brought me to Redlands was that Robyn did what no other dealer did. She sent me a quote for the exact car I requested. Color, upgrades everything I ask for. This was what I was looking for on my purchase. She did not insist on talking with me on the phone to find out more information(I had already submitted that), did not try and sell me something else, she simply found the exact car I ask for. She communicated by email from the beginning, did offer to speak with me, but bottom line is she gave me what I requested. The buying experience was effortless. She was not expecting us but we just drove up. What is funny is the car I wanted was coming from another lot but a color I did not dare ask for (lime) was the model she showed while the other was being delivered. I decided to just go for it and get the lime. After the purchase, she spent about 45 minutes with me setting up the sync, showing me how to use it, answering all my questions and got me totally familiar with my car before I left the lot. She made a follow up call and email the next day to see how everything was going. Overall, this was by far the best car buying experience I have ever had. Again, she gave me what the others didn't, the car I wanted, the up front price, great communication, and she responded to my needs and wants. Thank you , Julia TRumpe More

Great experience at Redlands Ford. Caught the bus there to look at the car I saw online and thought I would be catching the bus home; however, thanks to the excellent service at Redlands Ford, I now drive to look at the car I saw online and thought I would be catching the bus home; however, thanks to the excellent service at Redlands Ford, I now drive a Ford Escape (the exact vehicle I wanted). Great and Awesome experience!!! Thanks a million!!!!! More

Our 2012 Focus was ordered on line. We were put in touch with Robyn who kept us posted regarding manufacture and shipping. She helped resolve a potential problem with the cold weather option. Robyn did an with Robyn who kept us posted regarding manufacture and shipping. She helped resolve a potential problem with the cold weather option. Robyn did an excellent job of orienting us to the operation of the car at delivery. More

Absolutely a wonderful experience. I got a great car for a great deal. Everyone was a pleasure to deal with especially Lex Weerasinghe. I went to other dealerships in my search for a car and this was the a great deal. Everyone was a pleasure to deal with especially Lex Weerasinghe. I went to other dealerships in my search for a car and this was the best in all aspects. What i especially appreciateed was that i felt no pressure from anyone. More

Anthony is a wonderful car salesman. He was very knowledgeable and patient. There was no pressure to buy my new Fusion. He responded to my e-mails promptly, and he took the time to call me to establ knowledgeable and patient. There was no pressure to buy my new Fusion. He responded to my e-mails promptly, and he took the time to call me to establish personal contact the first day of my e-mailing. I would recommend this dealership based on my experience with purshing my new Ford. Launa Kennedy More

Wrong mileage on sales contract with deceptive explanation (found that it was wrong a couple months after sale). Sales person not knowledgeable about car (told me car had features that Ford does explanation (found that it was wrong a couple months after sale). Sales person not knowledgeable about car (told me car had features that Ford does not offer on any Ford cars). Very rude customer service. Tried to renege on written price quote. DO NOT BUY FROM THEM, it is worth the extra money to go somewhere else. More

All the guys over at Redlands Ford are amazing. This was my daughters very first car and she is so in love with her 2011 Fiesta. When she out grows this one you can bet she will return to Redlands. If anyon my daughters very first car and she is so in love with her 2011 Fiesta. When she out grows this one you can bet she will return to Redlands. If anyone I know is looking for a new or used car I will send them this way. More