Our experience at this auto shop was extremely disappointing and unprofessional. While Luis, the salesperson, was initially friendly, his demeanor quickly changed during the test drive. He made several contradictory comments, acted in an overly macho and unprofessional manner, and seemed more focused on inserting himself into our personal decision-making as a couple rather than assisting us with purchasing a vehicle. We came to buy a car, not to hear opinions about our marriage or finances. When we declined one vehicle after noticing issues, he became visibly frustrated when we did not agree to the financing terms. This made us feel pressured into accepting a deal rather than being treated as valued customers. Later, Mr. Poppett stepped in to renegotiate, and although we eventually agreed, we were then told the vehicle would need to stay overnight due to a battery replacement. The following day, we returned to complete the purchase. Fabian was the only employee who greeted us professionally and courteously throughout the process. Unfortunately, once we met with Josh in finance, we were informed that the wrong VIN number had been placed on the contract and the paperwork needed to be redone. At that point, after so many issues and inconsistencies, we chose to cancel the deal entirely. Jesse Ramos, the sales manager, handled the situation professionally and took responsibility for the overall experience, even though many of the mistakes were not his own. We appreciated his professionalism and effort to resolve the matter. My recommendation to management is to ensure employees take accountability for their own mistakes, communicate honestly, and treat customers with respect. Buying a vehicle should feel transparent and professional, not confusing, pressured, or uncomfortable.

Purchasing my 2024 Ford F250SD at Ken Grody Ford Redlands was a smooth and enjoyable process. The team, particularly Mo Gad and Cristian Mancia, were friendly, professional, and attentive to my needs. Together , they transformed what could have been a stressful experience into a memorable, even an enjoyable one. I left the dealership not only with a great new vehicle but also feeling truly cared for as a customer. Highly recommend to anyone looking to get a new vehicle with a stress-free, friendly service.

5-Star Experience at Ken Grody Ford! From start to finish, the team at Ken Grody Ford delivered an exceptional experience. The customer service was professional, friendly, and truly focused on making the entire process easy and stress-free. Every question I had was answered clearly, and I never felt rushed or pressured. The dealership was clean, organized, and welcoming, and everyone I interacted with went above and beyond to make sure I was taken care of. I left feeling confident, satisfied, and genuinely appreciated as a customer. If you’re looking for a smooth, trustworthy, and top-level car-buying experience, Ken Grody Ford is the place to go. Highly recommend! 🚗✨ Also I want to give credit to TYLER & JOE Sales Managers they were one of the reasons I chose them. Will be back for more business with them !

My recent car buying experience at Ken Grody Ford Redlands was surprisingly smooth and enjoyable! The dealership had a peaceful vibe that made me feel at ease right from the start. I worked with a salesperson named Alex who was really informed and attentive, making sure I understood everything about the 2025 Ford Escape which really suited my needs. His friendliness added a personal touch that isn't always common in car sales. I left happy with my purchase and impressed by the customer-oriented service. If you're looking for an stress-free experience, I'd highly recommend them! Jimmy the sales manager was top notch best experience I’ve ever had buying a car and I’ve bought plenty of them

Overall, my experience was excellent. Travis Manning was fantastic—he took the time to explain all the features of the car in detail and answered every question we had. The entire process, including signing the paperwork, was quick and efficient. Everyone at the dealership was friendly and welcoming. I would definitely recommend this dealership to others!

Travis went above and beyond to ensure that the vehicle we wanted was available. Jon Long from Finance kept pressuring us to maintain the dealer financing from Chase. APR was ridiculously high. Told him that we were getting financing through our local credit union. Showed up a few days later with a check and he was not available as usual. Left the check with Christian. He did not tell Jon that we left the check. Fast forward 2 weeks later and I am constantly calling back and finally get a hold of Jon and he said that Ken Grody sent the Check back to my Credit Union because the time had elapsed to payoff the vehicle with them. Spoke with Mike the Finance manager and he said it was my fault for not ensuring the box at the bottom of the paperwork was checked stating we were seeking financing through a different institution and that it was only $300 in interest I would have to pay. In all reality, it was closer to $800 in interest that I ended up paying because they are incompetent and like to screw over customers. Did not even want to talk about assisting in correcting the problem. Never will I purchase from Ken Grody Ford!!!!