Ken Grody Ford Inland Empire

I was apprehensive about buying a car, it had been a really long time since I Had done it alone. Nick Fletcher was very informative from the very beginning, He answered all my questions and I felt he really long time since I Had done it alone. Nick Fletcher was very informative from the very beginning, He answered all my questions and I felt he was very upfront. He worked hard to make me happy and got me everything i wanted on my car. Everyone I can in contact with at Redlands Ford was friendly and helpful. More

This Dealership lacks integrity. They lied to me about coming down on the price saying, "We are only making $300.00 off this vehicle." One sales person even said he took offense when I told he was a sales coming down on the price saying, "We are only making $300.00 off this vehicle." One sales person even said he took offense when I told he was a salesman and would do whatever to took to make a sale. He stated he was offended that I called basically calling him a Liar. Well as you will see after reading this review, he did lie so did their Finance person and their internet sales person because when I went home and did some research online at a us week news ranking and rating of cars website. I received a certificate saying "Redlands Ford guarantees that Customer will save at least $2,245 on ANY in-stock 2014 Ford Focus Sedan S." It was the exact Ford Focus we had purchased. The new Focus we were buying odometer didn't even work. We had no clue what the miles were. I am angry at myself for not even noticing it until we were driving home in the car. What I didn't understand is how the finance person put 10 miles on our contract. We also had problems with the key opening the doors. If the sales person had done an efficient job in showing us the Focus, he would of noticed the problems. When we showed the dealership the research I printed online. The Finance person said she was gonna talk to the owner. She came back and immediately did paperwork to take the Focus back. She never apologized or responded to what I showed her. The owner and one of the salesman we dealt with just walked right by never said a word or apology. It looks a little shady to me. If you decide to use this dealership make sure you do your research and do not believe ANYTHING they tell you. They are amazing Liars. I still can not believe how well they lied to my face without any remorse. I love Ford vehicles but of this is what Ford as a corporation stands for then I guess I will not be buying Ford cars. In fact, I went to Toyota, got a better deal, lower interest rate and a better vehicle with all the perks. More

Outstanding car buying experience! Mr. Fletcher went out of his way to accommodate me. He even drove 2-1/2 hours to pick me up when he heard that I had totaled my old vehicle. Excellent customer service! of his way to accommodate me. He even drove 2-1/2 hours to pick me up when he heard that I had totaled my old vehicle. Excellent customer service! The truck was exactly what I was looking for More

If you are considering a new Ford I would recommend contacting Nick Fletcher in the Internet Sales department. He contacted us right away upon our internet query and was able to answer all the questio contacting Nick Fletcher in the Internet Sales department. He contacted us right away upon our internet query and was able to answer all the questions we had. We made an appointment to meet with him at Redlands Ford and he was able to get us in a new Ford Escape with the payments we were looking for. For once, it was a pleasant car buying experience. Also, another reason for purchasing through Redlands Ford is their service department in fantastic! I've been going to them since I purchased my first Ford Escape in 2002. They have the fastest service and best prices in town. More

The service department at Redlands Ford is outstanding. They always have my vehicle serviced in a timely manner and it's done right the first time. Their prices are very reasonable and their employees are They always have my vehicle serviced in a timely manner and it's done right the first time. Their prices are very reasonable and their employees are top notch. I would recommend Redlands Ford service department to anyone. This department was the main reason I bought a new 2014 Ford Escape instead of going to another brand. More

This is the first time that we have applied for a auto online and it was fantastic. The service from the time we arrived until we left was exceptional. What normally takes a really long time - they acco online and it was fantastic. The service from the time we arrived until we left was exceptional. What normally takes a really long time - they accomplished as fast as they could. Everyone we spoke to were friendly, informative and helpful. We left feeling very satisfied with Redlands Ford and we wouldn't hesitate to recommend them to anyone. Sincerely, Carol J. Olmo More

Lax and the team at Redlands Ford did a great job of making us feel welcome. Everyone was up front and honest about the pricing, and we felt like we got a fair deal. making us feel welcome. Everyone was up front and honest about the pricing, and we felt like we got a fair deal. More

Friendly, courteous service by all personnel. Answered Friendly, courteous service by all personnel. Answered questions - knowledgeable about their products and services. Helped setup mytouch phones, et Friendly, courteous service by all personnel. Answered questions - knowledgeable about their products and services. Helped setup mytouch phones, etc. Finance person explained options and answered my annoying questions patiently and courteously. More

After a bit of a rocky start (due to miscommunication, it happens) I bought my new 2013 Focus ST with the exact color and options I wanted. No BS, no games, Nick was very helpful and communication was great. happens) I bought my new 2013 Focus ST with the exact color and options I wanted. No BS, no games, Nick was very helpful and communication was great. I would highly recommend the Redlands Ford team to anyone looking for a new Ford. More

They were all very friendly and not pushy. I love my new car and hope that everyone has the same expierence as I did. Thank you all for your great service and hard work making my purchase so stress free... car and hope that everyone has the same expierence as I did. Thank you all for your great service and hard work making my purchase so stress free...... More