Ken Grody Ford Inland Empire

Disrespectful General Manager Redlands Ford: This is on Yelp and your Facebook page! I love the example template that pops up: I love blah blah blah! This is certainly not the c Redlands Ford: This is on Yelp and your Facebook page! I love the example template that pops up: I love blah blah blah! This is certainly not the case! I had turned in my 15 transit for recall purposes on the sliding doors. At the same time I had mentioned that my back hatch door release on the exterior is breaking and that it has to be a manufacturers defect being that there is absolutely no forced entry and the plastic is broken. I had shown the service desk attendant what was going on with it in regards to it having multiple contact points broken on the bottom right side and none anywhere else. I also mentioned that my gas gauge was reading 22 miles for clearly a 4.5 mile trip and that my gas cap could be faulty as well. Then i mentioned that the keyless entry would constantly keep acknowledging the button to unlock and keep unlocking the back hatch as it was opened. Lastly, I mentioned that my blue tooth was disconnecting and not allowing the vehicle to be utilized as expected. Let's start with the recall work. It was done. No charge. I talked to one of the people in charge late in the day he informed me that all the work was completed as per what i wanted to have fixed based upon charges i was going to pay for or not. At which time i didnt want them to fix because they werent going to warranty the faulty equipment and the vehicle was ready for pick up. I get there this morning and the cashier wanted me to pay for 2 charges totalling $130 for a technician to have checked out my back hatch as well as the Bluetooth. Now I can understand the Bluetooth charge because of it being a diagnostic hook up and reading "codes" to determine the issue. However, a charge of $62.98 for a technician to visually verify the hatch mechanics are broken... no freaking way. It doesn't take a genius let alone any tools to visually see something is broken. On top of which, the manager at the express lube, showed me my signature at the additional charge line. He also asked me for my yellow carbon copy. When I checked in the vehicle, I was not told about additional charges to have these concerns looked at, no amount was written into the charges box and I wasn't given my yellow carbon copy. KEEP THIS ALL IN MIND BECAUSE THIS IS A MAJOR RED FLAG! The service manager for the lube and tire told me that regardless of not given the carbon copy and that I signed the estimate slip, that the charges stick. After 2 hours of back and forth with the service manager and his managers, they wouldn't budge and said I would have to pay the charges and then come back to dispute. MIND YOU I WAS DROPPED OFF BY MY WIFE AND 1 YR OLD BABY. THEY WERE 45 MINUTES AWAY BY THE TIME ALL THIS STARTED AND I WASN'T GOING TO DRAG THEM BACK OUT TO PICK ME UP, THUS FORCING ME TO PAY THESE RIDICULOUS CHARGES! When the lube service manager came back with my car I told him I wanted to show why the additional charge of $62.98 was bogus. Low and behold more then half my hatch handle was NOW broken and I told him this is ludicrous! Your technician broke this even more! He said it isn't personal, I replied of course it's business and business is always personal! This place is run by crooks and inexperienced technicians that have absolutely no respect for others property. I will be returning Monday after work to speak with the General Manager of this dealership and raise the undead on social media. Congrats boys! UPDATE: Spoke with service manager and due to pre-existing damage vs. condition I received my car back in regards to the broken back hatch handle, he is willing to cut the repair cost in half plus credit my previous amount paid towards the repair. That's honest work. Thank you. However, in regards to the dealerships General Manager, Louis Rivas is a childish representative for the dealership. He thought my troubles were comical and left a funny comment on my post. This is one of the top representatives for the dealership. I'm sorry that you feel my troubles with the poor representation of your service department are comical. WHAT A LACK OF RESPECT YOU HAVE FOR YOUR CUSTOMERS LOUIS! Clearly there are two types of mentality currently existing at Reldands Ford. One an owners and the other is an employee. The employee mentality is that of fulfilling a paycheck, while the owners is providing to their customers and surrounding community. If you read the reviews about this establishment, you will see an increasing amount of negative feedback left by their customers. Sooner or later you'll run out of people to disrespect and ypur business will fail. Realize that this can all be avoided by common business practice, to treat everyone with respect and not humiliate them behind their backs like a coward! More

A great buying experience I love my new race red F 150. They delivered it straight to my house. What a convenience! No hassle, easy time with great people. I love my new race red F 150. They delivered it straight to my house. What a convenience! No hassle, easy time with great people. More

Great coustermer service Sales person went above and beyond to get me the deal I wanted.and the over all Purchase was a pleasant Experience.So if you need a car check out Redl Sales person went above and beyond to get me the deal I wanted.and the over all Purchase was a pleasant Experience.So if you need a car check out Redlands ford. More

Undoubtedly the best dealer in southern California 1985 to date I have purchased seven vehicles from Redlands Ford, everyone from Lax Internet sales, finance department right down to the service dep 1985 to date I have purchased seven vehicles from Redlands Ford, everyone from Lax Internet sales, finance department right down to the service department are the best! More

new car purchased. easiest car purchase experience ever. I will return again and again to purchase from Redlands Ford. Staff is knowledgeable and accommodating. They eve easiest car purchase experience ever. I will return again and again to purchase from Redlands Ford. Staff is knowledgeable and accommodating. They even delivered my car to my office. More

Missed diagnose on my diesel f 550 I was told my truck blown a head gasket and had a burn value. Cost $10.000 It wasn't EGR COOLER VALUE. $3400.00 I was told my truck blown a head gasket and had a burn value. Cost $10.000 It wasn't EGR COOLER VALUE. $3400.00 More

Quick,fast,and easy It was quick, fast, and easy to buy from Redlands Ford. I walked in talked to Lax (very nice lady) she let me test drive the car I wanted gave me a go It was quick, fast, and easy to buy from Redlands Ford. I walked in talked to Lax (very nice lady) she let me test drive the car I wanted gave me a good price right of the bat that I couldn't resist with no haggle and about a hour later I was driving my new car off the lot. Highly recommend Redlands Ford to everyone I know. More

New Car Purchase This was one of the best auto deals I have ever experienced. Monica in Internet Sales was very patient and accommodating, and knew almost everything This was one of the best auto deals I have ever experienced. Monica in Internet Sales was very patient and accommodating, and knew almost everything about the car I purchased. I was able to drive off in a vehicle that I didn't think I could afford, financed at a low rate that I didn't think was available to me. Sales Manager Ernie was very helpful in finalizing the deal. When I discovered a small error the following day, Ernie ensured the finance team was waiting for me when I arrived and I was walking out of the dealership with the corrected deal in less than three minutes (a good portion of that time was spent walking across the dealership floor to shake Ernie's hand. Thank you both for patience and understanding. More

Purchasing a new car This was the best experience I have had purchasing a new car. I am so impressed with everyone who helped me. I want to thank, Richard Jerez, Ulania This was the best experience I have had purchasing a new car. I am so impressed with everyone who helped me. I want to thank, Richard Jerez, Ulania and Tina Abbott for taking time to answer my many questions! I love my new Fusion and how affordable it was. I will return to Redlands Ford for my next car! More

New car pirchase We purchased two Explorers from Lax in internet sales. She was very personable and very professional. She answered all of our concerns without trying We purchased two Explorers from Lax in internet sales. She was very personable and very professional. She answered all of our concerns without trying to push us in one direction or another We got the two vehicles we wanted at an excellent price. We would recommend Lax and your dealership to friends and family. More