Ken Grody Ford Inland Empire

Had an issue with my new truck and I’m leaving on a trip! But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blow But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blown away at their level of service! Highly recommend this dealership!!!👍 More

Lax at Ken Groody Ford was very helpful. She was able to help me trade in 2 of my vehicles and keep my payments where they needed to be with very little effort on my part. I had been to 3 other dealerships help me trade in 2 of my vehicles and keep my payments where they needed to be with very little effort on my part. I had been to 3 other dealerships in Redlands that day looking for transit connect style vans and was disappointed when the other dealerships said my rates would be dramatically higher because of my credit. I highly recommend calling Lax up and see if she can help you get into a 0% loan. I will be doing more business with this dealership in the future. Very pleased with my experience. Thank you More

This place has a really unrighteous staff and trickery repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace com repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace compressor and blown fuse for over $1,200 and I told them to forget about it, I went to auto zone and got the fuse for $3.49 replaced the bad one and now my A/C is blowing freezing cold air again. Bad Bad Bad people More

Good service and customer attention Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for ser Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for service, which I was, so I made an appointment. However, when I arrived I was told no appointments for basic service so I'm not sure why I was given a time and day. It didn't really affect me since check-in was speedy as a walk-in anyway. They may want to clarify what needs and appointment and what does not as I see another commented on that too. I did like the phone call and email reminders for oil changes etc. as it keeps me on my toes for maintenance needs. More

Couldn’t of gotten a better advisor. He was awesome and recommend him to all!!! He is well trained and follow up with customers were perfect!! recommend him to all!!! He is well trained and follow up with customers were perfect!! More

Excellent Have purchased 3 cars from this dealer. Always excellent service & friendly. They treat you with the utmost respect & answer any questions. The whole Have purchased 3 cars from this dealer. Always excellent service & friendly. They treat you with the utmost respect & answer any questions. The whole process was excellent More

Making an appointment is a waste of time I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 m I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 minutes for somebody to come up to my vehicle, and at that, the person was not qualified to check me in. Instead, the employee said that he would find the appropriate employee to assist me, and to stay put. After a little while, and with no interaction with a service tech, a porter approached me and asked if I could please move my vehicle out of the way so that other vehicles could move forward. He also instructed me to go inside to make contact with a service tech. All in all, it took 45 minutes to be attended to. Next time, I'm just showing up because I'll get attention before all the suckers who make an appointment. More

Patient and caring We had Lincoln vehicles since the MKX (2007) (Ford Edge 2006) as we walked away from Land Rover once Ford sold it to TATA Motors. In 2009 we had an is We had Lincoln vehicles since the MKX (2007) (Ford Edge 2006) as we walked away from Land Rover once Ford sold it to TATA Motors. In 2009 we had an issue with another Ford Dealership in Riverside, as we were considering switching to Ford (from Lincoln). We talked with Lax, her sense of caring while acting accordingly to sales is special. We had many issues with the Lincoln Dealership in Riverside (which no longer exists, losing its franchise in 2016-2017) and we came to Redlands Ford for service the 2016 Lincoln. The service surpasses those of the Lincoln brand in both Orange County (Costa Mesa) and Riverside. We faced numerous warranty issues with the 2016 Lincoln, based on our experience the more money spent on a Lincoln MKX (now Nautilus) the more trouble. Mike in Service - Customer care took every challenge and solve our issues with Lincoln. Lincoln provides a connoisseur service agent that we find when non-existent it is just an annoyance. Ford Redlands helped us with care and attention; as the yea 2016, Lincoln is the only vehicle that left us stranded twice, in the past three decades. Best summarized in this writing, this is why we would recommend Redlands Ford. More

Every thing was great! I submitted a review under the name “Barefoot”. I meant to give everything a five star rating. But after I submitted it, and went back to read it sev I submitted a review under the name “Barefoot”. I meant to give everything a five star rating. But after I submitted it, and went back to read it several categories are marked 1 star. I have tried so many times to change it bit I cannot. Please see my update here. More

Great Customer Service We stared looking for a Ford Ranger and contacted different dealers. When we called Redlands Ford, Chris Curtis was helpful and very knowledgeable ab We stared looking for a Ford Ranger and contacted different dealers. When we called Redlands Ford, Chris Curtis was helpful and very knowledgeable about the new Ranger. He answered all our questions, searched for the model we wanted, followed up via text and calls. They found the model we wanted and stayed way past closing to go over all the features. His sales manager went above and beyond to work with us on our trade in and explaining the Rebates Ford was offering to help us receive the best price. Great overall experience! More