Ken Grody Ford Inland Empire

Couldn’t of gotten a better advisor. He was awesome and recommend him to all!!! He is well trained and follow up with customers were perfect!! recommend him to all!!! He is well trained and follow up with customers were perfect!! More

Excellent Have purchased 3 cars from this dealer. Always excellent service & friendly. They treat you with the utmost respect & answer any questions. The whole Have purchased 3 cars from this dealer. Always excellent service & friendly. They treat you with the utmost respect & answer any questions. The whole process was excellent More

Making an appointment is a waste of time I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 m I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 minutes for somebody to come up to my vehicle, and at that, the person was not qualified to check me in. Instead, the employee said that he would find the appropriate employee to assist me, and to stay put. After a little while, and with no interaction with a service tech, a porter approached me and asked if I could please move my vehicle out of the way so that other vehicles could move forward. He also instructed me to go inside to make contact with a service tech. All in all, it took 45 minutes to be attended to. Next time, I'm just showing up because I'll get attention before all the suckers who make an appointment. More

Patient and caring We had Lincoln vehicles since the MKX (2007) (Ford Edge 2006) as we walked away from Land Rover once Ford sold it to TATA Motors. In 2009 we had an is We had Lincoln vehicles since the MKX (2007) (Ford Edge 2006) as we walked away from Land Rover once Ford sold it to TATA Motors. In 2009 we had an issue with another Ford Dealership in Riverside, as we were considering switching to Ford (from Lincoln). We talked with Lax, her sense of caring while acting accordingly to sales is special. We had many issues with the Lincoln Dealership in Riverside (which no longer exists, losing its franchise in 2016-2017) and we came to Redlands Ford for service the 2016 Lincoln. The service surpasses those of the Lincoln brand in both Orange County (Costa Mesa) and Riverside. We faced numerous warranty issues with the 2016 Lincoln, based on our experience the more money spent on a Lincoln MKX (now Nautilus) the more trouble. Mike in Service - Customer care took every challenge and solve our issues with Lincoln. Lincoln provides a connoisseur service agent that we find when non-existent it is just an annoyance. Ford Redlands helped us with care and attention; as the yea 2016, Lincoln is the only vehicle that left us stranded twice, in the past three decades. Best summarized in this writing, this is why we would recommend Redlands Ford. More

Every thing was great! I submitted a review under the name “Barefoot”. I meant to give everything a five star rating. But after I submitted it, and went back to read it sev I submitted a review under the name “Barefoot”. I meant to give everything a five star rating. But after I submitted it, and went back to read it several categories are marked 1 star. I have tried so many times to change it bit I cannot. Please see my update here. More

Great Customer Service We stared looking for a Ford Ranger and contacted different dealers. When we called Redlands Ford, Chris Curtis was helpful and very knowledgeable ab We stared looking for a Ford Ranger and contacted different dealers. When we called Redlands Ford, Chris Curtis was helpful and very knowledgeable about the new Ranger. He answered all our questions, searched for the model we wanted, followed up via text and calls. They found the model we wanted and stayed way past closing to go over all the features. His sales manager went above and beyond to work with us on our trade in and explaining the Rebates Ford was offering to help us receive the best price. Great overall experience! More

Good communication in letting me know what’s going on All employees acknowledge you instead of ignoring because they are too busy. One upsetting thing that happened was when I picked up my explorer when All employees acknowledge you instead of ignoring because they are too busy. One upsetting thing that happened was when I picked up my explorer when finished. The mechanics had pushed the a/c buttons and messes up my cold Air It took me a while to get the hot air to stop blowing and find out what was wrong. I thought it was broken More

Service Helped with my answers and my recall thank you I would definently return back Was very friendly and was told a diferent pay when i picked my truck Helped with my answers and my recall thank you I would definently return back Was very friendly and was told a diferent pay when i picked my truck up and they fixed it right away to the pay that i was told at first for my oil change More

Dreamy So my wife went in the dealership looking for the truck of her dreams. Darrell was her salesmen, , he met all he expectations of options she wanted on So my wife went in the dealership looking for the truck of her dreams. Darrell was her salesmen, , he met all he expectations of options she wanted on the truck. All the way down to the color. It was fast and super pleasant. That in fact I will be purchasing my next vehicle from this dealership. I got the best deal in town. More

Explorer Purchase From the moment I stepped on the lot to the time I left I was treated very well. An excellent price was given for trade in and new Explorer. Dealer wa From the moment I stepped on the lot to the time I left I was treated very well. An excellent price was given for trade in and new Explorer. Dealer was honest about price and incentives. More