Ken Grody Ford Inland Empire

Rene, Mike, and Chris explained all the terms needed to get me the best trade in value and truck ourchase get me the best trade in value and truck ourchase More

Joe Picasso was great to work with! !!! He earned my business and was very professional!!!! Thanks Joe! !!! He earned my business and was very professional!!!! Thanks Joe! More

As a recent customer of Ken Grody Ford Redlands, I'm delighted to share my excellent car-buying experience. From the moment I stepped onto the lot, the atmosphere was welcoming, and the team was incredi delighted to share my excellent car-buying experience. From the moment I stepped onto the lot, the atmosphere was welcoming, and the team was incredibly knowledgeable and eager to help. Their expertise and no-pressure approach made a huge difference, letting me take my time to find the perfect vehicle. I found not only a car that fits my needs but also gained confidence in it thanks to the detailed explanations provided. I highly recommend visiting them if you're in the market for a new or used car More

I had a fantastic experience with Ken Grody Ford! JJ, Tommy and Savannah went above and beyond to help me find a vehicle that met my needs and stayed within my budget. They were attentive, friendly, JJ, Tommy and Savannah went above and beyond to help me find a vehicle that met my needs and stayed within my budget. They were attentive, friendly, and genuinely cared about finding the best deal possible for me. I never felt pressured or rushed, and they made sure I fully understood all my options. Thanks to their dedication, I walked away with a great car and a great deal. They also gave me top dollar on my Trade. Highly recommend Ken Grody Ford for anyone looking for a smooth, hassle-free buying experience! More

We really needed a bigger family vehicle and Fabian at Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles bu Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles but enjoyed the process at Ken Grody. We found the Expedition to be a great family vehicle that would fit our family needs for many years. The only thing was Bench seats or captain chairs? We brought our car seats and stroller and Fabian made sure we were able to truly see ourselves in our vehicle. Buying a vehicle is not easy and to spend hard earned money when life has been tough recently was difficult but Ken Grody in Redlands promises to be competitive and family oriented. We have been driving & enjoying our Expedition! Even our baby loves it, and our baby usually does not enjoy car rides. Thank you Fabian for great memories discovering our much needed family vehicle, and we look forward to many fun memories in our Expedition. God bless everyone at Ken Grody Ford In Redlands. More

Muy accessible y atentos con el cliente, muy Clara la informaciòn,sinceros, el mejor dealer informaciòn,sinceros, el mejor dealer More

It was a great experience. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership. More

My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pre outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience. More

My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pre outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience. More

I have a 2015 F150 2. 7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quit 7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quite a variety of issues so I decided to bring it to the dealer thinking they would have the best equipment to diagnose and fix the problem. I spoke to Chad (service rep) when I dropped my truck off. That was Thursday 7/19/24. Chad called the next day and said they'd have the parts in on Monday and my truck would be ready to be picked up on Tuesday. I called Tuesday. Chad was on vacation. No worries, surely someone is covering his accounts in his absence. That was not the case. I called every day the following week trying to reach anyone in service who might confirm that my truck was ready for pickup. Chad finally called on 7/30/24 saying the truck was ready. When I went to get it I could see that there was a new dent just above the left rear taillight. I brought that to Chad's attention. He apologized and said to bring it back at my convenience and they would repair it. I took my truck home, hooked up my trailer and drove seven miles before the I lost turbos again and the 0299 code came back. I called Chad and he said bring it back. They had replaced one waste gate solenoid and the turbo bypass valve. Parts were $243 and labor was $900 (4 hours @ $225/hr). Clearly that was not the problem. I brought the truck back to Ken Grody on 8/5/24 with Chad again. Chad called me back on 8/6/24 and said it would be done on 8/6 or 8/7. I called every day for the rest of that week and couldn't reach anyone in service. I finally rode down there and spoke first to Cal (8/12) and then Angel (8/13 and 8/14) and finally to the actual mechanic working on my truck - Sam. Sam told me he couldn't find anything wrong with it but suggested I replace both turbos as he could not tell which, if either, was possibly bad. They cost $2500 each. The labor for two turbos is between $1800 and $2700. That means without knowing it would remedy the situation the mechanic was recommending spending between $7000 and $8000. I had them reassemble everything they had taken apart and I picked it up the following day (8/14). When I got it home I checked the oil and noticed the oil cap could not be removed because the engine cover had been installed incorrectly. And it was missing a nut! I took the truck to Terry's Auto in San Marcos. Using a smoke machine he was able to determine that there were two vacuum leaks. Both right at the spot where the turbo bypass valve was replaced. I have since road tested my truck towing my trailer up Palomar mountain, hitting speeds of 75mph up 6% grades and the truck performed flawlessly. I put another 60 miles of high load driving on it and the code never came back. I can only imagine how frustrated I would have been had I let Ken Grody service have their way with my truck. I called Chad to see if they would refund my fee since they neither diagnosed nor fixed my problem, the two things they were contracted to do. Chad said no because they diagnosed that the truck needed the two parts they installed and I could not be reimbursed for that. I argue that those parts were not needed as they did not fix the problem. My complaint fell on deaf ears. Hectar De La Fuentes, the service manager did see my point however. He offered to give me $900 credit at the dealership. I see that as getting a gift card for a restaurant you don't like. The service seemed both incompetent and shoddy. I would think that the lot assistant that was driving my truck when they backed into something (causing the dent) would have at least told the service rep they had done so and not let the customer find it on their own. At least Chad did not argue that point. In summary, I will never take my vehicle to Ken Grody Ford again. Nor will I ever trust a dealership to do top notch work. More