Ken Garff Nissan Salt Lake

Easy, no nonsense car sales Michael Rabbane is a pleasure to work with. He provided me with a car fax immediately upon arrival, had the car ready for a test drive, answered all m Michael Rabbane is a pleasure to work with. He provided me with a car fax immediately upon arrival, had the car ready for a test drive, answered all my questions. He knows his Nissans! The actual purchase/transaction was quick and easy. This was the easiest, most efficient car purchase I've ever made. More

Never by a car here Bought a 2012 truck and right away it has had major electrical issues. The local dealer has informed me that the system can be reset by taking the bat Bought a 2012 truck and right away it has had major electrical issues. The local dealer has informed me that the system can be reset by taking the battery off for 10 minutes. It is clear to me now that that is what the dealer did before the test drive. I have called and left messages with my salesman trey and head salesman Ryan for the past 10 days. No one will call me back. I will never buy a car here again and advise anyone thinking of buy a vehicle to go elsewhere. More

Bad sales experience, HORRIBLE AND SHADY SERVICE DEPT So to start this off I found a car online with Ken Garff. Worked things out for about a week before my wife and I made the trip. We had to drive fro So to start this off I found a car online with Ken Garff. Worked things out for about a week before my wife and I made the trip. We had to drive from Idaho to Salt Lake. Once there we test drove the car and loved it. Everything seemed fine except for the daytime running lights not working. We asked to have those fixed before we left. Well, over 3 hours later of sitting there while our salesman kept disappearing we finally get the word that they don't have the lights there to fix it but they pulled the bulb out so we can go find them ourselves and they credited us $50 toward the light. Come to find out the service people pulled the turn signal bulb out instead of the DRL. So now we are on our way home with no turn signal. We took the car to our local dealership to fix the DRL and find out that the service team and Ken Garff didn't put all the bolts back in the fender well which could have caused it to fall off on the freeway. Not only did they not put all of the bolts back in they put NONE of them back in. It was being held in by a clip. So now I find that the DRL are on a recall which KG should have known as well. Very easy to look up. Go to get these fixed and find that the power steering line is leaking, the rear main seal is leaking and the torque converter seal is leaking. I called the sales manger 3 times and over a week later I still have not received a call back. Got in touch with their "Customer Service Advocate" and she gets me the inspection sheet. Which on the inspection sheet it says that they checked all of the above and that they passed. I asked her if a leaking seal passes and she said yes. How in the he*! do leaking seals and lines pass an inspection? It's now cost us another $1000 to get these things fixed and we still don't have our car back. The after the sale service is HORRIBLE and honestly our sales guy didn't know what he was doing either. I would never buy from Ken Garff again and I wouldn't recommend anyone else does either. They are crooked and shady and offer no help to fix the damage they have done and the extra money they have cost us due to their awful service department. DO NOT buy from these crooks. More

New leaf Mike made it very easy and stress free with the purchase of my new car and James was very helpful explaining the details of my car. Mike made it very easy and stress free with the purchase of my new car and James was very helpful explaining the details of my car. More

Spectacularly awesome Just purchased my second vehicle for these guys. The first time was my very first new vehicle purchase ever! The salesman was great and made it panele Just purchased my second vehicle for these guys. The first time was my very first new vehicle purchase ever! The salesman was great and made it paneless and easy. I had gone to a dealership just before this one the same day. I was judged on appearance & passed to 3 different people in the dealership before I leaft. Jack @ Ken Garf to care of me no problems More

Car Purchase Great place to purchase, no hassle, 2 hrs start to finish, more than half the time was test drive picking color. 45 minutes paperwork and rest of the Great place to purchase, no hassle, 2 hrs start to finish, more than half the time was test drive picking color. 45 minutes paperwork and rest of the time waiting for car to be washed. More

Cash purchase We found a Pacifica at Ken Garff that we were really interested in. When we went to go check it out we learned that the car was scheduled to go to auc We found a Pacifica at Ken Garff that we were really interested in. When we went to go check it out we learned that the car was scheduled to go to auction that day. They told us what we had to do to stop it from going and we did it. They were all so wonderful to work with, so upfront about everything and although we bought our car with cash, I would not hesitate to go back there to purchase another car even if it had to be financed. More

worst service, lied about everything I don't even want to give 1 star. By far the worse car buying experience. Lies from beginning to end, overpriced car, lied about financing, lied about I don't even want to give 1 star. By far the worse car buying experience. Lies from beginning to end, overpriced car, lied about financing, lied about fixing things under warranty. Dec 2012 I was online reviewing cars. Leaning toward the Hyundai for the warranty or Mazda. While online a chat box popped up, guy starts trying to convince me to go to Ken Garff NissanOrem. Claimed a promotion with Nissan a 540 score I would get a 0% interest rate for a current special. I work with credit and had just pulled my actual scores that day and was above that. At 0% the pmnt on a new car would be less than a used one. I stopped next evening to just look at the Altima. It was late & cold. A salesman who claimed war injury limped out to the car I was looking at. Took forever, limped back to get the key, limped back with the wrong key. It was to the Sentra. Convinced me to drive it, claimed more gas mileage, better pick up etc... as soon as he got in the car he wanted to "show" me how the navi system work & called his wife on speaker. She started crying "did you sell a car, what are we going to do for Christmas, are they going to fire you" said if he didn't sell a car that day he was getting fired, with half a leg blown off in Afganistan it was hard to get a job. Pressure! Went back in, in the car he said the car was about 18K that I test drove. Got in there, they pulled credit, half of a dozen sales mngrs etc.. started swarming, and changing out papers for typo's? I put 2k down, traded in a car another 2k (ripped off). But somehow ended with a loan of over 21K. My rate 12.99%. Called the next day, sales mgr said he would call Nissan and get it fixed, (they put me thru Cap One) that this happened before and it would take a few days to get it fixed. A few days later they claimed my score was 1 point too low. Refused to show me my credit report. Couldn't bring the car back because my 3 days passed (imagine that) but wait 6 months he promised he would get a better rate. 6 months later the car is upside down. I bought the car the saleman told me the warranty was the same as Hyundai. It is not, it is 35K miles and 60K on the trany.They lie about fixing stuff on warranty. I bought it, drove it one week (brand new 2013) went on a business trip for 2wks & came back and it wouldn't start 2 days later. Towed back, they had it for about 3 &1/2 wks, claimed the car was so new the part wasn't available. That ended up being a lie. Claimed they had to order a whole new steering column cause it was too new to get the part. Finally got it back. Also when I drove it off the lot the molding around the back door came mangled. 3 times called me to tell me the molding was in, I left the car and when I went to get the car 2x they said they couldn't find the part and the third time they forgot to do it! It is still mangled because I gave up. I took it in for service several times. Once at about 17K miles I took a recall card in on the air bags. service guy swore my car was not part of the recall and quote " they send those to everybody but your car is not one of the ones recalled claimed he checked. Brought it back in again a little later because the passenger side air bags always show off when someone sits in it. They claimed they fixed it. Called them, was told it wasn't wrong that is how Nissan shows it off when it really isn't. Took it in for oil change while under the very short warranty. told them airbag can't be right,shuts itself off when anyone sits in it & the gas tank seemed to leak if I filled it to the top & the transmission (goggle NIssan CVT transmissions) reved, and seemed to not be in gear once in awhile.. Picked it up, was told they couldn't get the trany to duplicate it. I doubt they tried. They didnt suggest any service on it when I ask them to check the transy. They did not touch the airbag, they didn't look at the gas tank and told me when I ask that there were no recalls on the car. Another lie. When the car hit 57K miles I took it back in the trany was still slipping every once in awhile and reving occasionally I could still drive it but it was not right and I had found out the warranty was not 100K miles. I parked it crooked in their lot. Exactly the same way and place I picked it up. didn't look like they moved the car. When I picked it up I argued, told them was worried it was going out and should be fixed under warranty. mechanic was on his way to Vegas PROMISED me I had brought this to their attn to keep driving they would TAKE CARE of me when it happened more. finally at 80K took it back, drove it in fine, had to tow it out. Recall on a prog in the tranny that they knew about the last time. claimed to fix it this time and the car has not run since. Towed it out. they now want 4k to fix. Tim Dahle wants 3k. Will take it to them when I find the money. Drove it in Towed it out.. looking for an attorney. negligent endanger my passengers for 3 years. Airbag, gas tank was recalled. multiple recalls were in place each time I took it in and they said there weren't any.. More

Excellent Good inventory. Good pricing. Straightforward negotiations. Friendly service. Responsive to questions, needs and issues. I would recommend the dealers Good inventory. Good pricing. Straightforward negotiations. Friendly service. Responsive to questions, needs and issues. I would recommend the dealership and these employees. Love the Murano. More

Bad experience We purchased a Murano in 2006 and found the service and sales department to be professional and accomodating. The service dept. was seasoned and we we We purchased a Murano in 2006 and found the service and sales department to be professional and accomodating. The service dept. was seasoned and we were happy with the quality of workmanship. However, over the last five years the turnover in personel has been over 100% , which is always a bad sign. Had my car towed in and like most AVT transmissions of that age, it was toast, so I decided to buy rather than repair. I didn't want to buy there as I was no longer happy with the incompetence of the service department and found myself in a hostage situation in relation to my Murano. I couldn't get a straight answer about how to move forward. Knowing that I didn't have another car they were not negotiable about new car prices and almost adversarial about negotiating. Wish I had left my car in my driveway! I didn't need anyone to charge me to tell me it was the transmission as it was obvious! I had suspicions something wasn't right 11 months before when there was still some warranty and had to have it towed twice then for differential work?? But of course the warranty ran out by the time the transmission was toast. !! More