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Ken Garff Jaguar Land Rover Downtown Salt Lake

Salt Lake City, UT

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34 Reviews

150 E 500 S

Salt Lake City, UT

84111

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Showing 34 reviews

July 26, 2021

The dealership itself is ok. The service department is horrible. They don’t know how to provide services and be transparent. They would change your completion time and put other people ahead of you after More

by Azar.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 09, 2021 -

Ken Garff Jaguar Land Rover Downtown Salt Lake responded

Hello, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Keith Gregory keithg@kengarff.com

May 27, 2021

Jeremy Blundell was my salesperson. I purchased a 2017 Jaguar XE in March of 2020. No pressure, hype or anything in between. Let my hubby and I peruse the KBB page on what the car was worth with no one More

by CC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Blundell, Cameron from the parts dept
May 13, 2021

Worst service I have ever received. I started the sales process on a Saturday and here is Wednesday and STILL THE VEHICLE IS NOT READY! The representative I was working with Kori Criddle has NO PROFESSIONA More

by gallegosdl1975
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kori Criddle, Colton Daniel, Baun Jordan
May 14, 2021 -

Ken Garff Jaguar Land Rover Downtown Salt Lake responded

Hi there, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Will Schaerr wills@kengarff.com

May 14, 2021 -

gallegosdl1975 responded

Will Schaerr you are the BIGGEST PROBLEM IN THE EQUATION. The way you spoke to me is RIDICULOUS. Your sales people asking me to change my review is outrageous. Customer Service is horrible!!! Over Promise and UNDER DELIVER.

February 10, 2021

I bought my brand new Lan Rover Discovery Sport HSE in 2018. It lookd everything good, except the tires. After driving about 10,000 miles, I started hearing the noisy sound. I brought my vehicle to the De More

by Binh Nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maintenance Service Team, Baun Jordan
December 13, 2019

Gage Milligan is what I liked about my experience at Jaguar Downtown Salt Lake. Gage worked really hard on my behalf to make me the best deal possible. Best experience I could have hoped for! More

by tracyfink
Recommend Dealer
Yes
Employees Worked With
Gage Milligan, Baun Jordan
September 09, 2019

F-Pace I was pleased with the attention and the quick communication I received from the dealership when inquiring about the various vehicles they had for sal More

by TJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kori Criddle
January 28, 2019

Excellent Cory and Kyle were very helpful, patient and delightful to work with. Spent lots of time showing me how to use many features of car More

by SKrambule57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory and Kyle
December 21, 2018

Enjoyable, but just a little long Fun and exciting. Pretty straightforward process. Waited a little long for final prep of the car, but Chad was great. Could have used a tutorial on al More

by Bighuge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
November 14, 2018

Chad was great to work with. Chad and the rest of the team where great to work with! My wife loves Her new Rang Rover and the process was easy! Thanks More

by Rick Marshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
October 30, 2018

Friendly, straightforward, transparent, and helpful. I worked with Chad on leasing an F-Type and he was a tremendous help. Always friendly and honest. He did everything I could ask for in facilitating my More

by SKANDALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad