Ken Garff Honda Riverdale - Service Center

Great Service Getting my oil change and tires rotated was quick and easy. Definitely recommend making an appointment and going to this dealership. Staff was friend Getting my oil change and tires rotated was quick and easy. Definitely recommend making an appointment and going to this dealership. Staff was friendly and efficient. More

Maintenance Service This dealership is prompt in getting my service completed. The technicians always discuss the work needed with me beforehand. The service staff make This dealership is prompt in getting my service completed. The technicians always discuss the work needed with me beforehand. The service staff makes suggestions that are helpful. The service prices and rates are competitive. More

Good customer service The employees I’ve worked with have all exhibited good customer service and look to keep me informed of any specials or get the car serviced as quickl The employees I’ve worked with have all exhibited good customer service and look to keep me informed of any specials or get the car serviced as quickly as possible More

Great service Service at this dealership is great. Jared Dille is always so pleasant to do business with. He should be commended for his professionalism and always Service at this dealership is great. Jared Dille is always so pleasant to do business with. He should be commended for his professionalism and always with a smile. More

Customer Comes First My son left his iPod that he uses as a medical device on the seat of our Odyssey when we brought it in for a tire rotation, oil change, and recall rep My son left his iPod that he uses as a medical device on the seat of our Odyssey when we brought it in for a tire rotation, oil change, and recall repairs. The iPod wasn’t spotted and it slipped down into the seat and got destroyed while they were working on it. Ken Garff Honda has been so wonderful to work with. They were very apologetic and have offered to replace the iPod. They said that they like to take care of their customers. We will continue to bring our Odyssey here because of the wonderful staff. My kids love the kid zone and the free drinks and popcorn. More

Excellent The sales staff is amazing! love working with Tyler he is always available to answer any of my my questions checks on his customers purchases The sales staff is amazing! love working with Tyler he is always available to answer any of my my questions checks on his customers purchases More

Ken Garff Ogden... One of the best Ken Garff dealerships in the Garff Family! From my sales man Marlin to my techs in service Suda and Kevin Atwood... love working with One of the best Ken Garff dealerships in the Garff Family! From my sales man Marlin to my techs in service Suda and Kevin Atwood... love working with them all! More

Fast, efficient, professional I had a great experience at Ken Garff Honda service, in Riverdale. The car was ready at the time promised, and all issues were addressed. Other conc I had a great experience at Ken Garff Honda service, in Riverdale. The car was ready at the time promised, and all issues were addressed. Other concerns were found however I was not pressured to take care of them at that time. Very professional. More

Ken Garff Honda Riverdale does not value Recall Customers Over the past year, my '07 Honda Pilot has had two manufacturer recalls on the driver and passenger airbag inflators. On the first recall I was co Over the past year, my '07 Honda Pilot has had two manufacturer recalls on the driver and passenger airbag inflators. On the first recall I was contacted by Honda directly regarding scheduling an appointment to have my recall taken care of. The Honda Corporate representative facilitated a three way call with a service agent at Ken Garff Honda Riverdale where an APPOINTMENT was scheduled. On the morning of the appointment when I arrived there was no record of my appointment. Needless to say it was very disappointing. This required additional time for me to leave my vehicle. On the second recall I contacted the Ken Garff Honda Riverdale service department to schedule an appointment. I was again disappointed to learn that the "48 minute" fix would require me to leave my Pilot for up to four hours. I was not quite sure why the recall notice would state that a repair time of approximately 48 minutes, but the service department would require up to 4 hours. Anyways, an APPOINTMENT was scheduled. On the morning of the appointment the vehicle was dropped off, but when my wife called four hours later, she was told that the repair work had not even been started and would require additional time. So in all, it took 6 hours to do a repair that Honda Corporate said should only take 48 minutes. So here are my "take a-ways": 1. Ken Garff Honda Riverdale does not place priority for manufacturer recalls. 2. Ken Garff Honda Riverdale requires longer-than-recommended time to repair. This means more $$$ out my pocket. 3. Ken Garff Honda Riverdale service department will not get my business. More

Exceptional Service Couldn't be happier with the service team, especially the service manager. Went to another place to fix my heater and they quoted me $1000 to fix issu Couldn't be happier with the service team, especially the service manager. Went to another place to fix my heater and they quoted me $1000 to fix issues based on their diagnosis. Took to Ken Garff for a second opinion and they were able to resolve my issue for less than $100. Brian was very informative and great to talk to- really made me feel as a customer that he cared about fixing the problem at the best price. I've had some recall and warranty items fixed there over the last few weeks as well and everyone I talked to was friendly. Kevin did a great job- even found my seatbelt under warranty that needed to be replaced when somewhere else quoted me $300. I will definitely go to them from now on instead of another auto repair shop! Quality service and more than fair pricing. More