Ken Garff Honda Riverdale - Service Center

Great! Ken Garff service center always deliver excellent customer service... The team does a great job at explaining to me what type of services my car need Ken Garff service center always deliver excellent customer service... The team does a great job at explaining to me what type of services my car needs. So I don’t ever feel like I’m being ripped off. More

Very quick service. All were helpful and willing to meet my needs. Follow up kept me updated and was willing to listen to the questions we had. Was impressed. All were helpful and willing to meet my needs. Follow up kept me updated and was willing to listen to the questions we had. Was impressed. More

Frank was awesome. He got me right in and was friendly. Frank got me right in and was friendly. He kept me posted on what was going on. He let me know what filters needed replaced and did not pressure me t Frank got me right in and was friendly. He kept me posted on what was going on. He let me know what filters needed replaced and did not pressure me to buy them. He explained the cost of the key and why the total was what it ended up being. I was satisfied with everything. More

Very pleasant. They did what they promised. I was having charging system problems had to jump to start took in to Grant Brubaker he found it wasn,t a charging problems it was a short in the aud I was having charging system problems had to jump to start took in to Grant Brubaker he found it wasn,t a charging problems it was a short in the audio system. They replaced the radio and fixed the problem. He called me and sent a driver to my home to pick me up. More

Taken advantage of. I was taken advantage of because I am an inexperienced, young, girl. I walked in planning on receiving a prepaid service that I opted for when purchas I was taken advantage of because I am an inexperienced, young, girl. I walked in planning on receiving a prepaid service that I opted for when purchasing my car one year ago and left paying $200 for services I did not really need, because that was “required for my car to be fully maintained and ready to go.” They told me that after only one year, my services had “lapsed.” discounted me only $30 for the service that I originally went in for when I should have been discounted much more. I’m very disappointed and won’t be going back unless I have someone experienced with cars with me so I won’t be taken advantage of. More

Excellent Service The experience with the service team was excellent. If any improvements could be made, I believe it would be best to remove the metal debri (washers, The experience with the service team was excellent. If any improvements could be made, I believe it would be best to remove the metal debri (washers, bobby pins, etc.) from the parking lot. Having taken a screw in the tire two or three weeks prior to my visit, I have been more conscientious of was is on the ground where I am parking. Due to the service teams honesty and clarity about the condition of my car, as well as understanding of my concerns, I plan to return services I was made aware of. More

Great communication and service thanks for the quick service and the shuttle ride to work. I was kept up to date on the status of my car and was able to have a ride to and from wor thanks for the quick service and the shuttle ride to work. I was kept up to date on the status of my car and was able to have a ride to and from work. thanks! More

Brake service Service department personnel have always been extremely friendly and helpful. They explain what needs to be done and gives an estimate on the cost. D Service department personnel have always been extremely friendly and helpful. They explain what needs to be done and gives an estimate on the cost. Did an outstanding job on the service and even got a car wash as a bonus. More

Well Done During a very busy holiday season afternoon, the service center finished a recall fix on my Pilot 20 minutes earlier than estimated. The service manag During a very busy holiday season afternoon, the service center finished a recall fix on my Pilot 20 minutes earlier than estimated. The service manager was helpful and kept in touch with me so I did not feel forgotten. I was impressed with my first ever visit and plan to use Ken Garff again in the future. More

Service Grant did a great job! I appreciate everything he did for me, keeping me informed etc - my car was finished in a timely manner and nice a clean :) Grant did a great job! I appreciate everything he did for me, keeping me informed etc - my car was finished in a timely manner and nice a clean :) More