Ken Garff Honda Riverdale

Friendly staff, excellent work This Honda service center does excellent work and has a knowledgeable friendly staff. I would recommend making a reservation as they are always busy This Honda service center does excellent work and has a knowledgeable friendly staff. I would recommend making a reservation as they are always busy it seems. With the reservation the work will be done in a professional way and on time. More

Friendly and courteous Brought my vehicle in for maintenance checks and oil change. Frank was helpful over the phone and provided the info i needed on the necessary maintena Brought my vehicle in for maintenance checks and oil change. Frank was helpful over the phone and provided the info i needed on the necessary maintenance checks. The waiting area was clean and not crowded, which was nice. The service took a little over an hour, which was fine too i appreciated being able to get in and out without too long of a wait thank you! More

Not even close to meeting expectations I made an appointment to have a remote start put on my car. Honda factory remote start that we added on when I pitched my HRV. When I made the appoint I made an appointment to have a remote start put on my car. Honda factory remote start that we added on when I pitched my HRV. When I made the appointment I was told it would take 2-3 hours. I made it at a time(8:30am) I would be able to get it back before I had to go to work. I dropped it off and Duda told me it would take 1/2 day to complete, still ok I could make it to work after picking it up. I called to check in just before 1pm and it wasn’t done but would be done by 3. At 2:15 I was called by Dan and informed that there was a missing piece that they had to get from Salt Lake but not to worry it would be done by 3. Not even 20 minutes later I received another call saying it wouldn’t be done before 5(the time I had to be to work.) He did offer me a rental car, which I didn’t need. A service that I was told would be 2-3 hours initially has now turned into a full day! To say I was frustrated is an understatement. When I was able to go in the next afternoon to pick it up it was yet another circus. I asked the guy who gave me my key in the service department (I don’t know his name), to show me how it worked. We walked out to the car and after trying he said he didn’t know how to work this remote start. We went back in and he found a sales associate, Ethan, because they have had the training on these. Well he couldn’t do it either. He went back to the technicians and it took 2 of them to finally get the simple instructions on how to work it. At that point I would have been better off to sit in the car and read the entire manual. I can’t submit a complaint without having a solution. 1-if you tell someone a time frame make sure you know how long it will really take or over estimate. 2-your service people who are the face of the department should have the training on things like a Honda remote start. More

Routine Maintenance Thanks for your service. Jared was kind, and the service was completed in a timely manner, as promised. I am a happy customer. I will be back. Thanks for your service. Jared was kind, and the service was completed in a timely manner, as promised. I am a happy customer. I will be back. More

Ken Garff Honda Riverdale service Frank took good care of me. He explained all the maintenance that was going to be performed. During this repair he explained what other issues might Frank took good care of me. He explained all the maintenance that was going to be performed. During this repair he explained what other issues might come up. Once the mechanic got inside he found some problems. Frank texted me pictures of the items and the cost of the repair. He was able to answer all my questions. I would recommend him to anyone needing assistance with their car. More

Customer Care satisfaction Suda and then Frank took good care of me, they were able to answer all questions. I would recommend them to anyone needing assistance with their car Suda and then Frank took good care of me, they were able to answer all questions. I would recommend them to anyone needing assistance with their car. . Thank you More

Airbag recall for 2004 Odyssey I was very impressed with the service. The staff were all friendly and helpful. The service recall that needed to be done on my van was scheduled and I was very impressed with the service. The staff were all friendly and helpful. The service recall that needed to be done on my van was scheduled and completed quickly. When I picked my van up it was a nice surprise that it had been vacuumed! More

Ken Garf Riverdale service Always great service at Ken Garf Riverdale. Robert was perfect to work with. He was helpful and informative but not pushy! I highly recomend this ser Always great service at Ken Garf Riverdale. Robert was perfect to work with. He was helpful and informative but not pushy! I highly recomend this service department. More

Friendly and professional Josh gave me top notch customer service. He was very personalbe and went above and beyond to get my Honda in tip top shape. I would highly recommend t Josh gave me top notch customer service. He was very personalbe and went above and beyond to get my Honda in tip top shape. I would highly recommend this service center. More

Very friendly They helped with an oil change and check I. A few minor things under warranty. I git a text when I left and when my car was ready. They helped with an oil change and check I. A few minor things under warranty. I git a text when I left and when my car was ready. More