Ken Garff Honda Riverdale

Poor customer service Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I interacted with him/asked him about my vehicle. He made a couple rude and sarcastic comments. He also didn’t notify me when my car was ready. It was not a very professional experience. More

Very Easy Don’t let the fear of car buying scare you away from going to Ken Garff. Mario helped us when we were under a big time constraint. Don’t let the fear of car buying scare you away from going to Ken Garff. Mario helped us when we were under a big time constraint. More

Frank was awesome Thank you Frank. I appreciate everything you did for me. I look forward to working with you again. I can’t wait for my detail. Thank you Frank. I appreciate everything you did for me. I look forward to working with you again. I can’t wait for my detail. More

Amazing service Abby Burns, was a very helpful sale rep. She kept me updated while I waited for papers to get processed, she offered complimentary, hospitality, and g Abby Burns, was a very helpful sale rep. She kept me updated while I waited for papers to get processed, she offered complimentary, hospitality, and great communication skills. If I was going to buy/trade a car from honda again, I would definitely recommend Abby Burns. A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ More

Service Writer was Excellent! The young gal Merissa, that helped me with my recall was very helpful and pleasant. She made me feel as though my needs were a priority. Instead of The young gal Merissa, that helped me with my recall was very helpful and pleasant. She made me feel as though my needs were a priority. Instead of waving me up to the counter to give and ask information, she walked over to me in the waiting area. She even walked me to my car when finished! Little things like this shows great customer service. Sorry to lose Jill to SLC Honda, but ever so glad that she has been replaced with this sweet gal! More

To be or not to be As a university administrator and professor, I was impressed with Frank’s interpersonal relationship skills. He has excellent communication skills. He As a university administrator and professor, I was impressed with Frank’s interpersonal relationship skills. He has excellent communication skills. He fostered within me a sense of confidence in the service department. More

Getting the job done right Very respectful while offering peace of mind about your vehicle! Merissa Cook excellent to work with! Thank you for all the help. Your the best! Very respectful while offering peace of mind about your vehicle! Merissa Cook excellent to work with! Thank you for all the help. Your the best! More

Exceptional Service Dealership was extremely busy the day I brought in the vehicle. Suda took care of everything and followed up promptly. Service with a smile! Highl Dealership was extremely busy the day I brought in the vehicle. Suda took care of everything and followed up promptly. Service with a smile! Highly recommend this individual and service department.... More

Thank you Frank I want to express my appreciation to Frank at your Riverdale location. He got me in the day I called, and provided continuous care until Element was I want to express my appreciation to Frank at your Riverdale location. He got me in the day I called, and provided continuous care until Element was ready to be picked up. I love my ELEMENT PLEASE BUILD THEM AGAIN. I won’t buy another car.until you do. Make them flex fuel, and market to millennials as dog friendly. More

Too many mistakes made. We went in just to look and to see what options we had. We found a car we loved. Them making the deal take a long time. They spend a lot of time in t We went in just to look and to see what options we had. We found a car we loved. Them making the deal take a long time. They spend a lot of time in the “back room” We finally found something that worked. Then the next day I got a call asking for us to come back in. They messed up the VIN. They sold us the wrong car... So we went back in, signed paper work again. They messed up AGAIN?! So third time is the charm they got it right. Now I’m dealing with the bank because they got the financing wrong and sent to the wrong account. What a mess. More