Ken Garff Honda Riverdale

Nice calm environment with no real pressure to get or do anything that wasn't fully discussed. anything that wasn't fully discussed. More

Jeremy was great to work with! With a new baby on the way he helped guide us in the right direction. Transparency from start to finish. Happy with the service, stoked on our car, t With a new baby on the way he helped guide us in the right direction. Transparency from start to finish. Happy with the service, stoked on our car, thank you sir! More

Collin was upfront and was excellent to work with. ...made me feel relaxed about the service that was needing to be done...thanks to him and the service department! would definitely recommend Collin an ...made me feel relaxed about the service that was needing to be done...thanks to him and the service department! would definitely recommend Collin and the Ken Garff Honda! More

I think Ken Garff is a great and reliable dealer. Easy to work with. My only beef is with with the service department. They generally do a great job but I find their promotion of "express service" to Easy to work with. My only beef is with with the service department. They generally do a great job but I find their promotion of "express service" to be misleading at best. An oil change without an appointment is anything but express. If you can't deliver express service, don't advertise it. My biggest issue however, something I have asked on multiple occasions and always without a reasonable explanation. When they do an oil service they check multiple things. Two of the things they look at are the air filter an the cabin filter. They actually take each filter out, video them, and then put them back in. What I have asked before is if I approve replacement of both, why can't they replace the filters without charging a labor fee? It makes no sense to me. You are already doing the work, one way or the other. Why would you want to charge for something that is helpful to your customer when doing so is not costing you anything and would encourage the customer to purchase the parts from you. I am sure you have a mark-up on your parts so wouldn't this be more profitable than to have the customer go elsewhere to buy the parts. Please help me to understand the rational, because rather than walking away feeling good about the service I just received, I walk away with a negative feeling about the $100+ I just spent. If you could give me a response to this question, that obviously eats at me every time I service either of my two cars, it would be appreciated. Thanks for your time. Are you "Listening" More

Dino did a great job! This is all I want to say. Don't give me a 15 word minimum again if you want feedback. This is all I want to say. Don't give me a 15 word minimum again if you want feedback. More

Customer service oriented place. Clear explanation of the services, and advice on the needs of vehicles. Good waiting environment., good at responding to possible questions we may ha Clear explanation of the services, and advice on the needs of vehicles. Good waiting environment., good at responding to possible questions we may have. More

Tyler was great to work with . It was a super easy and relaxed buying experience! It was a super easy and relaxed buying experience! More

It was a very helpful and buying experience thanks Tyler very friendly and well explained very friendly and well explained More

Mario has been great to work with. The process was smooth and easy the whole way. The process was smooth and easy the whole way. More

We have loved working with Tyler. This is our third car purchased. We had a specific price range and car type we were looking for. Tyler would share when things fit into our needs. Wh This is our third car purchased. We had a specific price range and car type we were looking for. Tyler would share when things fit into our needs. When the car we purchased came up he worked with our unique schedules to make it happen. We recommend Tyler to all our friends and family. More