Ken Garff Honda Downtown

The customer service was excellent. I feel they gave me the best price and service I could have received. Lucy and Ernie were just not trying to sell a car, but to help me find what was best for me. This i the best price and service I could have received. Lucy and Ernie were just not trying to sell a car, but to help me find what was best for me. This is the best dealership in town. More

I had taken the 2002 Honda Odyssey to an independent auto repair facility to have snow tires put on the vehicle. They noticed a leak from the front right strut and also recommended changing the timing belt/w repair facility to have snow tires put on the vehicle. They noticed a leak from the front right strut and also recommended changing the timing belt/water pump/seals given the age of the low mileage vehicle, as well as changing spark plugs and a fuel system flush. To verify their analysis and determine whether their pricing was competitive I took the vehicle to Ken Garff Downtown Honda where Service Advisor Jared Royce (who I did not previously know) advised that the fuel system flush was unnecessary, new spark plugs were not needed, and that the independent repair shop had failed to include a "tensioner" (a critical component) with their estimate for replacing the timing belt. He also recommended four-wheel alignment would be advisable after replacing the struts [even though, in his opinion, only one strut really required immediate replacement]. He made it clear that the Honda dealer wanted the business and would adjust its price to be competitive. Given the vehicle age and lack of recent service, he recommended draining and filling the transmission, flushing and replacing the brake fluid, flushing and replacing the engine coolant, and flushing and replacing the power steering fluid. During the work the mechanic observed that the main seal on the oil pan was leaking from the rear (normally an $800 job to replace given the location and work involved). They also discovered a broken rear motor mount, and observed that the stabilizer sway bar end links were loose and needed replacement. Because so much work was being performed on the vehicle, the additional work to replace the rear motor mount and sway bar end links was performed at no charge. Additionally, the dealership has a 15% discount for work performed on Wednesdays. All-in-all, with the 15% discount I saved over $450, as well as had various work done at no charge except for the cost of parts (probably valued at another 5% discount). Additionally, this Honda dealer performed a deluxe wash and mini-detail for free! The car, mechanically, is like new. I would recommend this dealer to anyone. They were honest in their assessments, did not take advantage of my inferior bargaining position given the circumstances (which some other dealer or repair shop might have done), and with their discounts not only came closer to the independent garage's pricing for the originally needed repairs, but discovered important items really in need of repair, which the independent garage missed. I especially would recommend Jared Royce both for his excellent knowledge about Honda vehicles as well as his willingness to discount the work to be competitive as well as to completely discount some additional work because the vehicle already was in a state of disassembly such that additional work could be performed at no cost to me except for parts. More

I felt that both gentlemen listened to my needs, gave no pressure, gave me information which assisted me in making an informed choice. I love the car and will and have) recommended others to ask for these pressure, gave me information which assisted me in making an informed choice. I love the car and will and have) recommended others to ask for these folks because I was dealt with on such a professional level. More

Lucy and Eddie were so great to work with! They were really low pressure and listened to my needs. I really appreciated how nice and helpful and professional both of them were. Eddie was also very fai really low pressure and listened to my needs. I really appreciated how nice and helpful and professional both of them were. Eddie was also very fair with me on my trade-in. I wanted more, of course, but I felt like with the trade-in and the fair price on the used CRV, I left there not feeling like I had to give up my house to afford the "new" car. Thank you! I wish you had a women sales person, even though Eddie was really nice! More

Both Eddie Jeppson and Lucy Monson were great to work with, we purchased a 2008 Honda Pilot in June and I felt like I was treated with honesty and integrity. The process went smoothly. I would reccomen with, we purchased a 2008 Honda Pilot in June and I felt like I was treated with honesty and integrity. The process went smoothly. I would reccomend either Eddie Jeppson or Lucy Monson, they were wonderful. More

Eddie was a very helpful salesman. He was courteous and friendly. He made us feel welcome. He went the extra mile to find a car for us. We started loooking at one car which we rejected because of it's h friendly. He made us feel welcome. He went the extra mile to find a car for us. We started loooking at one car which we rejected because of it's history. Eddie then search for and founnd another car which fit out needs. More

Very professional as well as friendly staff. Purchased a used CRV and am very happy with it so far. This is my second Honda purchased from Ken Garff. I returned due to the good sales experience the first ti used CRV and am very happy with it so far. This is my second Honda purchased from Ken Garff. I returned due to the good sales experience the first time back in mid-90s. Thanks again! More

This was probably the best crew of sales and service people I have ever dealt with. Very relaxed atmoshere with helpful upfront people, and were generous on my trade in. Thanks Gents! Rick people I have ever dealt with. Very relaxed atmoshere with helpful upfront people, and were generous on my trade in. Thanks Gents! Rick More

Eddy was great to work with. We arrived shortly before closing and the required empoyees stayed several hours past closing to complete our purchase. I would defintely reccomend friends to see Eddy. closing and the required empoyees stayed several hours past closing to complete our purchase. I would defintely reccomend friends to see Eddy. More