Ken Garff Honda Downtown

My husband and I had been dreading looking for a new car, but finally did some research online! We decided we liked the Honda Odyssey 2013, so off we went!! More then dreading finding the right car we we but finally did some research online! We decided we liked the Honda Odyssey 2013, so off we went!! More then dreading finding the right car we were nervous about finding the right dealership. We went to a couple dealerships, but just weren't comfortable with the sales people high pressure tactics. I grow tired of pushy sales people who think I will respond to scaring rather then just good clean customer service! Good clean customer service is exactly what we got with Eddie!!! He is refreshing!! No high pressure! No scare tactics! Just great customer service that builds trust and friendship!! He made sure we understood everything about the Odyssey! He helped us load our car seats in the van and let us go on a test drive with all five of our kids to make sure we were 100% on the Odyssey! What a great example Eddie is to how car sales SHOULD ALWAYS BE!!!! Eddie made sure the paper work and all that really "fun" stuff was a breeze and hassle free! We will definitely recommend him to all our friends and family!!! Trevor was also a pleasure to work with on the financial end of the day! He is very smart and made sure we were well informed about all the insurances and coverages that were offered. I could tell he really genuinely wanted us to get the proper coverage for our brand new van!! He put a package together for us just the way we wanted it! What a guy!!! More

Brandon was very helpful. He answered all the questions we had. He explained the insides of the car to us. He was very concerned about our satisfaction. We did not feel any pressure to buy. The car sol we had. He explained the insides of the car to us. He was very concerned about our satisfaction. We did not feel any pressure to buy. The car sold itself. After doing some research, we felt that the Honda Pilot was the right car for our needs. He was very patient with us and took the time to find the car that was suitable for us. We enjoyed doing business with him and we would recommend him and Ken Garff dealership to our friends and family. Brandon was also very knowledgeable in all aspects of the car business. More

It was nice and fast-- I loved it -- it was not a all day Nightmare- we picked the car they got us signed and we were out the door!!!! Nightmare- we picked the car they got us signed and we were out the door!!!! More

Eddie was excellent to work with. He didn't try to push me into any other vehicles. I told him what I wanted in my car and he provided an awesome experience. There was no pressure. It was non-pushy push me into any other vehicles. I told him what I wanted in my car and he provided an awesome experience. There was no pressure. It was non-pushy and just chill. I will definately go back to Eddie for another sales experience. Thanks Eddie! More

I had a great experience with Jake at Ken Garff Honda Downtown. He was very helpful and informative. He answered all of my questions, and if he didn't know the answer, he promptly found it. He spent seve Downtown. He was very helpful and informative. He answered all of my questions, and if he didn't know the answer, he promptly found it. He spent several hours with me on two different occasions. He made sure that I test drove the cars that I had on my list. He didn't push me to buy a car, which was really nice. The dealership had a great selection of what I was looking for. They treated me with respect and were very helpful. I am happy that I bought my certified used CR-V from Ken Garff. More

My wife and I were looking for a 2nd vehicle and dreaded the idea of going to car dealerships. From past experience it usually was a long, drawn out, haggling process which was not a lot of fun. One thing the idea of going to car dealerships. From past experience it usually was a long, drawn out, haggling process which was not a lot of fun. One thing was certain, we both new for sure that we wanted a Honda. As an owner of a Civic and my wife being a past owner of a Honda City (in Thailand) we both have had positive experiences and were sold on the brand. We both agreed to check out Ken Garff Honda in downtown Salt Lake. When we arrived at the dealership we met Eddie Jeppson and we told him we were interested in used Pilots. He pulled out his own sheet of used Honda vehicles that were on the lot and gave it to us. He let us roam the lot and let us know that if we had any questions just let him know. He stayed in the background while we did our thing. Amazing! He was very laid back and confident in the Honda name. No pressure at all. It turns out that we decided to look around at other dealerships and let him know this and gave him back the list. He was not upset or disappointed and he let us know that we were welcome to come back anytime. We visited two other dealerships that week. Both dealerships were not as friendly or as helpful as our experience with Eddie at Ken Garff Honda Downtown. There was more of a vehicle selection there also. So we went back to Eddie, decided on a Honda CRV after test driving, and then started the finance process. Eddie was very friendly and easy to work with. We let him know what we were willing to pay and it turns out that they could make it happen. It was not a lengthy, tedious process at all. It was a pleasure buying a car from Eddie and his team! More

After my Nissan Maxima was totaled, I was in the market for another car. After almost three weeks of searching, I was recommended to Eddie at Ken Garff by a friend of mine. I had been having little success for another car. After almost three weeks of searching, I was recommended to Eddie at Ken Garff by a friend of mine. I had been having little success finding a good car for a reasonable price on the private market, and even less at other dealerships I had gone to. I had been to several dealerships such as Karl Malone, Dahle Nissan and Mazda, as well as a myriad of smaller dealerships, to no avail. The salesmen at these dealerships tried to talk me into buying something brand new, or buying something far above my intended price range. They were aggressive, and tried to pressure or goad me into going along with it. One of the salesmen tried to incessantly compliment me and talk to me like he was my best friend, which came across as fake and dishonest. One of my goals going in was to not have an astronomically high car payment, as well as not feeling like I had settled for something I didn't want. In comes Eddie. I went to the Ken Garff dealership to meet him as per the recommendation of a friend of mine, and he immediately showed me their list of inventory. He made a point out of showing me the cost the dealership had invested into the vehicle, and told me that he did not intend on selling me a vehicle that was marked up. We test drove a Hyundai Elantra, which was nice, but I wasn't quite feeling it. When we got back to his desk I asked him about their selection of Mazda 3's, and he pulled up all of their stock from other locations. We saw the 2010 Mazda 3, and I immediately wanted to check it out. He drove my girlfriend and I to the Ken Garff Fiat dealership to test drive the Mazda. I noticed a couple of things I didn't like, and he said that those things would be repaired if they would impact my decision to buy the vehicle. After the test drive, we drove back to his home dealership to talk cost, and he worked to get me a good price on a bumper to bumper warranty good till 100,000 miles (The car had 68 at the time), which basically is the same as a stock manufacturers warranty. He also got me a deal on window tint, and a few other extras as well as making sure I understood all the perks and benefits of their Garffcare. After all was said and done, I walked out with the car and a lot of other extras such as undercoat protection. When I got home, I noticed that the horn didn't work, and I called Eddie. He told me that when I brought the car back in for tinting, they would fix the horn for me, no problem. The car only came with one key, and I asked Eddie if he would be willing to get me another. He said that shouldn't be an issue, and has been working to get me an extra. The service I have received from Eddie and the other staff at Ken Garff has been amazing, and is completely opposite of how I felt at other dealerships. I wasn't pressured or bullied, he didn't try to talk me into buying something I didn't want. He wasn't aggressive, and he has done everything he could to accommodate me, even after my purchase. A lot of other dealers wouldn't give me the time of day once I had left with the car. I would recommend my friend and family go to Eddie, as I felt really good after dealing with him. I am happy with my purchase, and do not feel like I was coerced or conned. This experience has definitely changed my mind on Car Dealerships, and Ken Garff has earned my respect and future business, all thanks to Eddie. More

Within hours after the accident that totalled my car, I walked into Ken Garff Honda. Because my car was getting older, I had already been browsing the internet inventories and knew Ken Garff could toe the walked into Ken Garff Honda. Because my car was getting older, I had already been browsing the internet inventories and knew Ken Garff could toe the line on price. The first person I met was Eddie Jeppson. He didn't seem at all like a typical salesman but consulted with me for a few hours as we discussed all the options available -- new and used cars of several makes and models, specials, and financing. I kept in touch with him and I reached out to about half a dozen different dealerships. I read scads of online reviews, took a former car salesman out to lunch, test drove models, and built a massive spreadsheet of options. My search started with Eddie at Ken Garff and two weeks later concluded with Eddie at Ken Garff. Through all my interactions with so many dealerships and salesmen, it was clear that Eddie was in a league of his own-- friendly, supportive, reliable, above-board, forthright, and the kind of person who would go the second mile for you. Start your car search by talking with Eddie first -- like I did -- you'll be glad you did. More

Not sure how to write this review without readers thinking Eddie paid me, but I seriously do have to elaborate on my family's "rescue." My wife and 4 children cruised across the Bonneville salt fl thinking Eddie paid me, but I seriously do have to elaborate on my family's "rescue." My wife and 4 children cruised across the Bonneville salt flats with a 2004 Ford Freestar that was running hot. By the time we hit Wendover, it was "all over." I pulled into the Rainbow Casino hotel to keep from damaging the engine and quickly figured out that there was NO-ONE I would trust to repair the van (probably the water pump since the system had just been flushed and had a new thermostat, but who knows) and no one that could get it done to get us back on our family vacation by the next day or maybe within several days. I called the Ken Garff dealership the next morning and asked for a "salesperson." Fortunately, I got Eddie and am comfortably sitting in Sacramento, CA on vacation THIS SAME DAY. Why? Because Eddie had a very nice used Toyota Sienna that he could make affordable for us (we can't afford a new van regardless of the make/model). But it's not the affordability that has led to this review. Eddie went and picked up a trailer and HAULED THE SIENNA TO US in Wendover, worked up all the paperwork in advance so that we could do the whole deal in the hotel parking lot, then loaded up our van as a trade and took it back to SLC! We were on the road back on vacation in our "new-to-us" van in less than 6 hours after I made the first phone call!! From a transportation standpoint we were truly "stranded on a desert island" with no good way off. And, in true "extreme van makeover" fashion, Eddie played along with me to fool my wife would thought I was out attempting to find a mechanic to do the repair and was expecting to be stranded in Wendover for days. She had been asking for a Honda Oddessy or Toyota Sienna for quite some time and was stunned as Eddie played "Brad the mechanic" and said he was sorry he couldn't fix our van so he brought her a new one. It's been a long day...but a good one. Thanks, Eddie. Aaron from Franklin, TN More

Eddie Jeppson & Sean were kind, helpful, friendly, & great to work with. Recommendations/Suggestions: When I ask what your best price is, don't be so hesitant to give me a number. We both want to ma & great to work with. Recommendations/Suggestions: When I ask what your best price is, don't be so hesitant to give me a number. We both want to make a good deal. Being forthright speeds up the process & is easier for both of us. I appreciated the deal we received and think it will be a good car for us. Also, while I'm sure you were trying to be helpful, it comes accross negatively when we were so often reminded that other customers were coming in to test drive this car. I'm aware the deal is up for grabs and Would prefer not to have been reminded of this so often. Waiting 90+ minutes for Taylor Johnson was NOT acceptable. This negatively tainted our overall impression of the Ken Garff dealership. Taylor was aware but acted like it was no big deal that we waited this long. His dealings with us took only 10-15 minutes. He somehow should have worked us in rather than make us wait with our 7 year old daughter! The people in front of us must have been important. We left feeling non-important... a non-priority. We agreed to the deal before 9:00 p.m. It was around 11:00 p.m. by the time we finished. More