Ken Garff Honda Downtown

Professional and personable service Want to thank Becky Anderson, Brandon Graham and Kandice Crosby for very professional and cordial attitude they demonstrated when arranging the oil c Want to thank Becky Anderson, Brandon Graham and Kandice Crosby for very professional and cordial attitude they demonstrated when arranging the oil change and helping with eliminating CHECK ENGINE sign on my car. They went out of their way to solve problems and make me feel as a valuable customer. Also I liked very much the ambience of the service area: modern, clean, full of light, and very attentive to customers' needs. Wait time went by really fast in this pleasant and thoughtful environment. Thanks a lot. Irina Z. More

Great experience Toni Miller took excellent care of us today for our new CRV purchase. Bad experience with Larry H. Miller trying to overcharge for dealer options. Toni Miller took excellent care of us today for our new CRV purchase. Bad experience with Larry H. Miller trying to overcharge for dealer options. More

Efficient and outstanding The salesperson was patient yet efficient in explaining all the features and actually showed us several cars for different interior/exterior color com The salesperson was patient yet efficient in explaining all the features and actually showed us several cars for different interior/exterior color combinations. He understood our needs and gave us an excellent deal on the price matching our requirements. Finance person educated us on several options for coverage without pressurizing us to purchase them. He gave us a great interest rate beating one of the best pre-approved offers I already had in a short amount of time. Overall outstanding experience with great efficiency! More

They always take good care of my cars. Ken Garff Honda has always taken good care of my cars, new or old. They have kept a couple of my older cars safely on the road for years. I am alway Ken Garff Honda has always taken good care of my cars, new or old. They have kept a couple of my older cars safely on the road for years. I am always made aware of each cars service needs. They are both friendly and professional. I would recommend them to anyone. More

Car left sitting for 2 months Very disappointed with the service I received here. Took my '09 Honda CRV in to get the airbag inflator fixed, per a recall letter I was sent. The rec Very disappointed with the service I received here. Took my '09 Honda CRV in to get the airbag inflator fixed, per a recall letter I was sent. The recall covered a high number of cars and so my repairs took 2 months. During the whole time my car was at the dealership, it was left to sit without being turned on and so when I came to pick it up, the battery was dead (had been in use for 2.8 yrs) and the Service Manager told me that it would fall to American Honda to help me if I wished for a reimbursement on the cost of a new battery. Talked with Honda and it turns out the dealership was responsible, as they had the car and were servicing it. Very unhelpful and will not return. More

Nicole is a very professional person to work with Great service! answered all of my questions, very happy to deal with this dealer. Looking forward to my next oil change :) Nicole is very dedicated t Great service! answered all of my questions, very happy to deal with this dealer. Looking forward to my next oil change :) Nicole is very dedicated to providing great customer service and it shows. Will be glad to work with her for all future service needs. Nicole you rock!! More

The only place I will go From the first time I called to ask questions about service for my Honda, I have been treated with respect and professionalism. I know that my car wil From the first time I called to ask questions about service for my Honda, I have been treated with respect and professionalism. I know that my car will receive the best care and I will be treated with honesty. Chris has always professional and will answer my questions openly and with no pressure. Ken Garff Honda Downtown is the only place I will take my car for any type of service. More

Very positive experience every time Ken Garff Downtown Honda is the only dealership I have trusted to service my vehicle in almost a half century of driving. They provide excellent servi Ken Garff Downtown Honda is the only dealership I have trusted to service my vehicle in almost a half century of driving. They provide excellent service to keep my Element running well and safely, and treat me as though I can understand a what is going on with my car. They are always quick with repairs and keep me apprised of what is going on and anything unexpected they may find. They have a van service I have only used a couple of times which was also an efficient and pleasant experience. Their service reps are uniformly friendly and welcoming. Even though there are a lot of people working there, I always feel like I have come to my neighborhood garage where they have known me for years. I can't say better than that! More

Excellent, professional sales and service High recommendation for both sales and service. Their service department is the best I've ever experienced. They truly want to live up to their name High recommendation for both sales and service. Their service department is the best I've ever experienced. They truly want to live up to their name of service. They explain everything they are doing. They tell me about possible problems in the future and we discuss options. Ken Garff Honda goes above and beyond to make sure you are satisfied. More

Great experience from beginning to end They were honest, straightforward, nothing was hidden, no pressure, just good service. Eddie knew all the features of the car and was able to help us They were honest, straightforward, nothing was hidden, no pressure, just good service. Eddie knew all the features of the car and was able to help us out by getting us extra head phones for our entertainment system. More