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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
792 Reviews

792 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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August 12, 2024

Service with a smile and customer focus all day long! Not just for me, but watching the team with all customers is why I continue to come to Ken Ganley Toyota!! More

by JanetB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Ken Ganley Toyota Pittsburgh responded

Janet, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

August 08, 2024

Steve kept in communication throughout the process and completed my maintenance in a timely Manner. He advised me on future service that I will need and gave me great take away materials! More

by ToyotaRav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Steve here at Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

Aug 10, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

Great and quick service, very transparent and explained everything very well! Highly recommend their service department More

by NATALIEPODKUL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Ken Ganley Toyota Pittsburgh responded

Natalie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve, Josh, and Lisa met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

August 06, 2024

Waited 3 weeks for parts Had to rent a car to travel because, mine was not safe with suspension failure. It should of been covered by Toyota because of the parts fiasco More

by DJC_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 06, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 01, 2024

My Toyota service experience at Ken ganley Toyota is outstanding! My service manager Steve Silvis is always spot on. He always gets me in on time explains everything very well and we always get the best More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Masters
Aug 02, 2024 -

Ken Ganley Toyota Pittsburgh responded

Paul, It's great to hear that Steve was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

August 01, 2024

Excellent service it was like they really care like it was for them and I love how I was treated More

by FRANACKLEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Ken Ganley Toyota Pittsburgh responded

Fran, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2024

I would like to know that there was a credit card surcharge prior to pick. I would have paid cash. More

by RGEKVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. We appreciate your feedback and look forward to having you as one of our valued customers for many more years to come!

August 01, 2024

I had a flat tire and took it to the dealership to get fixed since I have tire coverage. Josh was very communicative and helped have the car ready to pickup by the next day. Lisa helped me when I came to More

by MIKEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Ken Ganley Toyota Pittsburgh responded

Mike, Thank you for your business and this review. We're happy to hear Josh, Slade, Lisa, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2024

Great and informative service,service is fast and efficient,cannot find anything to really complain about More

by bcowart46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2024

Short wait for car inspection. Service person checking me in was very nice. Waiting room was cool on a very hot day. More

by evlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

Aug 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi Evlein, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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