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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
809 Reviews

809 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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September 17, 2020

Terrible Customer service! Rude staff, no consideration of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! More

by Disappointed customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Sep 21, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Bob Kilmeyer rkillmeyer@ganleyauto.com

Sep 21, 2020 -

Disappointed customer responded

I did send an email last week with no response

June 03, 2020

Couldn't ask to be treated, no pressure, they listen to what we were looking for and what we were willing to spend and found the perfect car for my daughter More

by Chip.cluley
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Ken Ganley Toyota Pittsburgh Team

May 15, 2020

Mike Moore was awesome.. very clear and had answers for everything I asked. And I must have called him 25 times. Smooth transaction with financial part. More

by Davesbuck
Recommend Dealer
Yes
Employees Worked With
Mike Moore
May 18, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your great review, Dave! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ken Ganley Toyota Pittsburgh Team

April 24, 2020

I wanted to mention the excellent customer service that was provided by the Director Bob Kilmeyer. I had approached him with a situation and he was able to resolve it quickly. This is a very stressful ti More

by Greendeb84
Recommend Dealer
Yes
Employees Worked With
Bob Kilmeyer Director of Service
Apr 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Ken Ganley Toyota Pittsburgh Team

October 14, 2019

Service department allowed a transmission fluid change to be performed when it has UTF fluid that stays in the transmission for its life!!! I found out about how I got More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Yelling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Kilmeyer in service department, Jon Donaldson, Anthony Pandolph
Oct 17, 2019 -

Ken Ganley Toyota Pittsburgh responded

This is not the experience we seek to provide. We would be happy to go over your visit with you again in detail to clarify any miscommunications that may have occurred. Thank you for your feedback. Sincerely, The Ken Ganley Toyota Pittsburgh Team

June 08, 2019

False information about windshield airbag plastic covers The plastic covers that covers airbags next to windshield were coming off so I had visit Ganley Toyota. I had asked if the mechanic could snap them b More

by Disappointed
Recommend Dealer
No
Employees Worked With
Adam
Jun 11, 2019 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your feedback regarding your recent experience. We don't want to lose a customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback. Please contact us at your earliest convenience. Sincerely, The Ken Ganley Toyota Pittsburgh Team

Jun 25, 2019 -

Disappointed responded

At the dealership request, I returned & explained to the receptionist that customer service &/or someone within management had asked that I come back to the dealership; since, they tried to charge me for $300 for airbags that snapped on. Not one person approached me about this issue. In fact, I requested that the technician check my tires to prolong my time within. Consequently, not one person said anything to me so I left. Therefore, I believe this dealership had asked that I come back for public save face. Very disappointed. Especially, because this dealership services my car

September 10, 2018

Service was so bad I don’t know where to start. I had to bring my new 2018 Camry XLE back twice to fix a preexisting scratch that the salesman told me would be taken care of. The first time I took i More

by Kwerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Spencer
Sep 10, 2018 -

Ken Ganley Toyota Pittsburgh responded

Kim, I sincerely apologize for the difficulty that you experienced with us in regards to bringing in your Camry for repair. Your feedback regarding your visit with us will be taken into deep consideration by our staff going forward so that we can improve upon the service offered to future guests. Regards, The Ken Ganley Toyota Pittsburgh Team.

July 31, 2018

Excellent Dealership I recently purchased a 2015 Toyota Sienna. If you're looking to purchase a Toyota new or used. I highly recommend Ken Ganley Toyota! Anthony and Paul More

by mumbles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Clausen, Anthony Burney, Paul Weiner
Jul 31, 2018 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Anthony and Paul. Please let us know if we can ever help you in the future! Regards, The Ken Ganley Toyota Pittsburgh Team.

June 10, 2018

very bad service I had a very bad experience with my car service on this service center. Robert Killmeyer(Service Director), Rodney Lambert(Service Manager) , They a More

by badkenganley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Killmeyer(Service Director), Rodney Lambert(Service Manager)
Jun 10, 2018 -

Ken Ganley Toyota Pittsburgh responded

We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Regards, The Ken Ganley Toyota Pittsburgh Team.

May 02, 2018

2018 - 4Runner Limited I love my 2018 4Runner Limited thanks to Jorge Turbay! Now’s the time for a new Toyota. Jorge will make the deal YOU want. See Jorge at Ganley TODAY More

by Yankee girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kilmeyer, service Mgr, John Mesko, finance, Jorge Turbay
May 03, 2018 -

Ken Ganley Toyota Pittsburgh responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Ken Ganley Toyota Pittsburgh Team

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