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Ken Ganley Toyota Pittsburgh - Service Center
Pleasant Hills, PA
789 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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789 Reviews of Ken Ganley Toyota Pittsburgh - Service Center
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August 18, 2017
Service is the worst!!! Didn't reset oil light twice. Did not address low tire light on. It was the spare and I took care of the resets and low air myself. My uncle had Didn't reset oil light twice. Did not address low tire light on. It was the spare and I took care of the resets and low air myself. My uncle had a 2007 prius and we told them we thought the hybrid battery was bad and they charged $1380 for repair (exhaust, sensor, etc.) and said hybrid battery was fine. 2 days later and car not running right again (no power). Took it back down and said hybrid battery wad bad. Wanted $4100 for repair. Greensburg Toyota said $3000 for same job. Preston Toyota price was even less and would pay for tow. What a joke. Never going to them again. I'm more mechanically inclined then their techs for sure and i have no fomal training. Their mechanics, who knows, might be better than some of them. What a joke. Done with them!! More
by Chris 2017
Employees Worked With
Service advisor and service manager
October 17, 2016
Timely Servicd Vehicle was serviced in a timely manner. All of my questions were thoroughly answered. Each item on the service bill was explained in a clear manner Vehicle was serviced in a timely manner. All of my questions were thoroughly answered. Each item on the service bill was explained in a clear manner. More
by Snerd, Mortimer
September 28, 2016
Second time just as good as he first 2 years ago my family purchased a Rav 4 from Jorge, he was not only awesome in meeting our needs he was able to find the car we wanted in the color we 2 years ago my family purchased a Rav 4 from Jorge, he was not only awesome in meeting our needs he was able to find the car we wanted in the color we were looking for. He kept us in the loop as to when the car would arrive and everything in-between. Fast forward 2 years later we were looking to purchase a Camry XSE V6 in black. Not an easy to come by purchase. Again, Jorge and the rest of the team was able to get one here in a great amount of time and was very awesome again in keeping us in the loop. Everything went smooth from the time we decided to purchase to the time the car was delivered. Again, thanks for being a great dealership and we look forward to future purchases. More
by shoegreen
Employees Worked With
Jorge Turbay, Dave Pomocki, John Petrovich
June 25, 2015
AWESOME BUYING EXPERIENCE AND NOW AWESOME SERVICE FROM DAY When I bought my RAV4 from Day I was told "free oil changes for life." At the time and before yesterday's oil change, I thought "yea, right - what's When I bought my RAV4 from Day I was told "free oil changes for life." At the time and before yesterday's oil change, I thought "yea, right - what's the catch." Took the car in yesterday and after the super quick and efficient service, I was presented with the bill. ZERO DOLLARS! How awesome that were no strings attached. Awesome that my bill was $0 for oil change, oil filter, tire rotation, fluid topoff, car wash. I've dealt with many dealers and service depts. of Kia and Ford. Day Toyota is by far the best I've ever dealt with. Love the cleanliness of the entire area. So fast and efficient. Like that you don't spend half your day waiting for service. I've never been more impressed with Day Toyota. I am so glad I left Ford and am now a devoted Toyota buyer. I highly recommend Day after my first buying experience with them and now my first visit to their service department. Hope to be a loyal customer for a long time. More
by LUVMYCARS
Employees Worked With
I believe their young lady who sold us our car is no longer there, but she was very professional and knowledgeable.
September 01, 2014
TERRIBLE Unless you enjoy pumping money into this scam company I would advise you to stay away. The collision center is a joke and the customer service is far Unless you enjoy pumping money into this scam company I would advise you to stay away. The collision center is a joke and the customer service is far from helpful. After the experience I had with this dealership and the brand in general I have learned my lesson and to NEVER buy from this dealership or any Toyota dealership again. More
by junebug88
Employees Worked With
Dave Arbogast, Dave Egnac, Gabe Cetra
June 06, 2014
WHAT A NIGHTMARE I took my Yaris to be inspected. Was told it would cost $1000 to inspect and repair. No written estimate. They insisted I could not drive my car as th I took my Yaris to be inspected. Was told it would cost $1000 to inspect and repair. No written estimate. They insisted I could not drive my car as they has started working on it, but they would "fix me up" with an affordable new lease. I insisted I could not make a payment and that I owned my Yaris, My credit is almost nonexistent. Unfortunately I became confused and overwhelmed and signed the lease in order to have a way home, or so I believed. The pressure was awful. I am elderly and take medications for various physical issues. I am on disability. I called immediately to try to cancel the lease and get my car back and they refused to help me. I even returned with a friend to try to fix this. He took extensive notes on the shifting story from Day. Two months later and even advice from an Elder Care lawyer, I have made no payments as I don't have the money and am waiting for my car to be repossessed. Warning: never enter this dealership without another person no matter what. More
by 2MAD
Employees Worked With
Missy Michaels
November 20, 2012
Went in for service and tire rotation. I paid for this service and they did not rotate the tires even though the invoice said it was done. My front two wheels were dirty when I went in and dirty when I go service and they did not rotate the tires even though the invoice said it was done. My front two wheels were dirty when I went in and dirty when I got home. I had to be inconvenienced and go back to have it completed. More
by rageext2
Employees Worked With
Tom Fuchs, Missy Michaels
April 04, 2012
I took my 2003 Toyota Tundra in because there was a problem with the temperature control for the AC and heat. I knew there was a problem with the cable inside the dash but didn't know the extent of the problem with the temperature control for the AC and heat. I knew there was a problem with the cable inside the dash but didn't know the extent of the problem or the reason it was not working. They diagnosed the problem while I waited, and then told me it would cost $900 for the repair so that I would again have AC and heat. The reason they sited was the 5 hours of labor to take apart the dash, plus the cost of the parts that it needed. Obviously I left and did a very small amount of research. I took out 5 screws and easily removed the bezel that surrounds the radio and temp controls, easily disconnected the cable, then followed it to just above the gas pedal, where it goes through and comes out in easy reach. It took me about 5 minutes to remove the bad cable. I then went to a different dealer and bought a new cable for $23. It took me 5 minutes to install and adjust the new cable, and I am not a mechanic. My AC, heat, and defrost all work properly and I saved $877. It is astounding that what would take them 5 hours to fix, only took me (not a mechanic) 10 total minutes. In these hard financial times for most people, it is so important that you do your research and not let a place like this steal from you. More
by Floydp680
Employees Worked With
Service
April 28, 2010
This is the worst Toyota dealership in my area. After i paid cash for my NEW Camry , things went down hill. Even service is so bad and rude manager makes it worst. The mechanics are the worst. They left th paid cash for my NEW Camry , things went down hill. Even service is so bad and rude manager makes it worst. The mechanics are the worst. They left the Oil cap off one time, another time they almost caused a tragic accident when the mechanic forgot to tighten the nut on the adjuster after allignement. They jeopordized my family's life and when i took it back they wanted me to pay for the repairs AND the damaged parts because of their negligence. I filed a claim with Toyota and still will battle this to the end... Beware sales people are rude too. The owner does not care , she took the business over from her late father who died 2 monthes ago... More
by smove
Employees Worked With
Jeo Norato, Service Manager
