Ken Ganley Toyota Pittsburgh - Service Center

Steve is a complete professional and puts you at ease when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. More

Ken Ganley simply is the best dealership I have dealt with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob Killmeyer is also as honest as they come from a service department. I appreciate the team assembled here. More

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more important thing is for me to complete multiple surveys. Pretty disappointed with Toyota and this dealership. Not at all happy about putting my 4 year old in my car twice per day with an open recall that “can’t yet be fixed”. Would I choose Toyota for my next vehicle? Based on my experience, what do you think? Would you? More

Starting from the salesman to service, without a doubt best experience I have ever had purchasing a car and getting great service. Polite and caring employees best experience I have ever had purchasing a car and getting great service. Polite and caring employees More

Everything went very smoothly though time will tell if repairs were done properly. So far , so good. I was particularly and happily impressed with the setup for social distancing while waiting there. repairs were done properly. So far , so good. I was particularly and happily impressed with the setup for social distancing while waiting there. More

Terrible Customer service! Rude staff, no consideration of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! More

Couldn't ask to be treated, no pressure, they listen to what we were looking for and what we were willing to spend and found the perfect car for my daughter what we were looking for and what we were willing to spend and found the perfect car for my daughter More

Mike Moore was awesome.. very clear and had answers for everything I asked. And I must have called him 25 times. Smooth transaction with financial part. everything I asked. And I must have called him 25 times. Smooth transaction with financial part. More

I wanted to mention the excellent customer service that was provided by the Director Bob Kilmeyer. I had approached him with a situation and he was able to resolve it quickly. This is a very stressful ti was provided by the Director Bob Kilmeyer. I had approached him with a situation and he was able to resolve it quickly. This is a very stressful time for everyone and he was very kind patience and understanding and I really appreciate that. Since it Ken Ganley has taken over I have noticed the difference in staff and they seem to go beyond the traditional standards they're very friendly and informative and very patient. It's very consistent that no matter what department I encounter everyone is very professional and friendly. My family and I have been coming here for 15 years I would highly recommend Ken Ganley Toyota. Deborah Greenberg More

Service department allowed a transmission fluid change to be performed when it has UTF fluid that stays in the transmission for its life!!! I found out about how I got allowed a transmission fluid change to be performed when it has UTF fluid that stays in the transmission for its life!!! I found out about how I got "BEAT" when I talked to another dealer about changing the fluid which I thought was "Required"!!! After talking to the service manager he tried to twist it around and say that I requested the service and wasn't going to refund my money!!! Waiting for Toyota North America to contact Ken Tablet to get resolved before I get my lawyer involved!!! ☹️☹️☹️ More