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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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November 26, 2020

The Corolla 2020 was bought august 26 2019 and was told we only have 6 mnth left on our warranty ?? Is this true ?? Please let me know ? More

by SMONGELLUZZO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. Please reach out to us directly so that we can address your concerns. Thank you for your time, and hopefully we can get to the bottom of this soon!

November 25, 2020

My car needed serviced due to a recall. Tony was able to schedule my car the day after I called and also arranged for a loaner car for me since the estimated time to fix the recall issue was 3 hrs. I am ex More

by BEAGLEBABY14
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Nov 25, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

November 25, 2020

Service exceeded my expectations and returned my vehicle to me cleaner than when I dropped it off. I highly recommend this dealer that are courteous and professional More

by bobk9971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Cronauer
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 24, 2020

I would recommend the dealership to my friends and family for either buying a new vehicle or a used vehicle. Also I would recommend the service department. More

by JMGROSSI15037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pestino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Brooks Jr., Tony Brashear
Nov 24, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate you!

November 24, 2020

The friendly customer service was appreciated and the wait time was very reasonable. My service was completed well before I expected it to be done. More

by CANINESHO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad Josh were able to help, and we hope to see you again!

November 24, 2020

Very quick service appointment. I. Called on a friday and dropped off early the next week. Total time car was there probably less than an hour to complete routine maintenance. More

by DFIORENTINI13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Nov 25, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Tony. We hope to see you again for all your vehicle service and purchase needs.

November 24, 2020

I got scammed. Cost me $110.00. Took my truck in to get its 25,000 mile tire rotation. Gave me my truck back and my steering wheel was shaking like crazy. Took it back and they said all 4 tires wer More

by RICKYDAMICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sylvis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Ken Ganley Toyota Pittsburgh responded

Ricky, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

November 23, 2020

Service is GREAT! The personnel is the best! Lisa is wonderful and Robert Ragland is one of my favorite people! Toyota is the best place! More

by MARIEBARTOLETTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review, Marie! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

Nov 23, 2020 -

MARIEBARTOLETTI responded

I had the last three cars I bought from Ken Ganley Toyota! They are the very best place!

November 23, 2020

I called with concerns about the alignment on my 2020 Tacoma. I was surprised to receive an appointment for the next day. The alignment was found to be incorrect. Adjustments were made under warranty. Th More

by ECRAZORJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

November 23, 2020

My appointment was 9 am. I was not notified until 10:20 that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. A More

by SUSANADAMS7417@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of his name
Dec 10, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello Susan, We are sorry this was your experience, and we will be better there is no doubt in my mind. We appreciate your feedback and promise to continue to build on our service to make a great experience every time!

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