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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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December 14, 2020

Whether sales or service my experiences throughout have been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! More

by HEATHER58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Dec 15, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Heather, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 11, 2020

The receptionist is nice, and sometimes they’re nice over the phone, but I get so anxious every time I go in there because most of the people are either neutral or seem extremely annoyed. The waiting room is More

by Celeste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Clausen
Dec 29, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello Celeste, thank you for your review. We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around. We would love for you to look forward to coming in to see us!

December 11, 2020

I did this review previously. I am not happy with Toyota or Ken Ganley for that matter. Might be more Toyota. But Ken Ganley has done nothing to make me feel like a valued customer. More

by CHIEFMILLS24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know there names.
Dec 29, 2020 -

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information, please feel free to reach out to management directly.

December 08, 2020

very good servivice . very nice service people. the service I had was done very quickly. I will be back for servive next time when needed More

by FMESSINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Dec 08, 2020 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 07, 2020

Lisa and service was great… Not only did she Make the appointment for me she also followed up with anything gave me her business card with her direct number so I could call if I needed anything else in t More

by SPRIG10GA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Lisa and the rest of our team. We're glad to hear we delivered such a great experience!

December 04, 2020

I believe the oil should be changed every 5000 miles.....10,000 mile change seems to be too long an interval....Asked him to check tranny fluid level but he didn't give me a correct answer More

by steve taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marshall
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback, Steve! Our goal is to make sure everyone who walks through the door leaves happy. If you would like to reach out to us directly, we would be happy to address your concerns. Thanks again for choosing Ken Ganley Toyota!

December 01, 2020

I called yesterday in a mild panic and Lisa had a good idea what the issue might be and got the car in today. Everyone was very nice! Thank you so much. More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Tony Brashear
Dec 01, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us, Wendy! We work hard to make sure our guests have an exceptional experience. We're so glad that Lisa could help! We will share your comments with our team, and we look forward to working with you again.

November 30, 2020

Always fast and reliable service. All employees are very kind and offer to help any way they can. Have a great Christmas and Happy New Year! More

by ASKSMITH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 27, 2020

I always ask for Steve to service my Rav 4. He's so knowledgeable and helpful, and always smiling. He's also very candid and honest about what servicing needs to be done More

by FIGARO2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your thoughts about your experience with Ken Ganley Toyota, we're glad to hear that Steve has been taking such good care of you. We appreciate your business and look forward to seeing you again soon!

November 26, 2020

Steve Sylvis , the service adviser, is so pleasant, courteous, and professional—always! Service was prompt and efficient. Service center was clean and the lounge was very nice More

by RTROUBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

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