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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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January 11, 2021

They never put my controls back the way I had them. The gal at the service department was short with me when I complained about my car not being washed and that my controls were not the way I had them. I More

by STILLERFAN1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Fritch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello, We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Someone from our management team will be contacting you to discuss these issues further.

January 07, 2021

Every time I stop at Ken Ganley for anything it is a very pleasant experience. I would recommend anybody to buy or lease a vehicle from them! Great people!! More

by NFRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

January 07, 2021

First time I was not greeted when entering service area. First time I did not receive car wash. Waiting area was adjusted for social distancing. More

by LM54SVIDRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Jan 07, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry to hear that you weren't fully satisfied with your recent service experience. We will share your comments with our team, and we hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service.

January 05, 2021

No problems with my 2014 Toyota Corolla. Always get the best service from this dealership. Have only had to get oil changes, tires and inspections. Great dealership, no problems at all !!!! More

by KARENVIETMEIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Jan 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Karen, for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 31, 2020

Josh got my defective edge guards replaced.... Now if only someone would get my registration fixed.... PennDot says my plate is still registered to my Camry that I traded in..... More

by M.B
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota. Please reach out to us, so we can get registration figured out. We appreciate your business and hope to see you again soon!

December 29, 2020

Easy to get a appointment that fit my schedule. They never seem to get the correct air pressure in the tires after rotating them ! Customer in the waiting room did not have a mask on ! Signs clearly sta More

by RMARUCA379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2020

My RAV4 was serviced promptly on the scheduled time of my appointment. The work performed was as discussed and the brake service that was needed to pass inspection was done quickly. More

by JSESTOKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything Josh or out team can assist you with in the future, please let us know.

December 26, 2020

convenient, complete service. Expect to keep Highlander For extended time. Hopefully the best way to do it. Highly recommend this Toyota Dealership For all aspects of their business. More

by KOMARFB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 22, 2020

shuttle driver had to be told to wear mask, didn't even have one with him.no manual or paperwork for key fob. No demonstration or info on fob functions. Not very customer centric. More

by Bill QUALTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello Bill, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

December 21, 2020

Steve always knows who I am and somehow Remembers my story. Along with my trust in the work on my car, that makes me feel valued. More

by HOLLY118BERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Ken Ganley Toyota Pittsburgh responded

Holly, Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

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