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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
866 Reviews
Call Service Center (412) 469-3000

866 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

Sort by
July 15, 2021

I'm forced to give a star. If it was up to me it would be a negative star. Untrained receptionist should not give advice More

by JENNPOLLITT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Ragland
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Aug 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello Jenn, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 13, 2021

I felt that the Ken Ganley Toyota service department was very courteous and efficient. The customer waiting area and restrooms are very clean and comfortable also. More

by GUK3230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

July 12, 2021

Ken Ganley staff are consistently available, easy to schedule service with, and the staff are so friendly, courteous, and helpful. My car maintenance is in good hands. More

by CANINESHO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 08, 2021

First time at the service dept and found it to be Friendly and quick service only thing I wish I had done was the car ran thru the car wash :) More

by KRISTA_ZINK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
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Jul 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Krista, Thank you for taking the time to share your thoughts on working with Tony, Lisa and our team. We're glad to hear we delivered such a great experience!

July 07, 2021

They took care of everything that was supposed to be done. No estimate of service cost. Didn’t see anyone until the car was ready. So it was taken care of with minimal contact. More

by WITTAD2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He never gave me his name.
Report | Print
June 25, 2021

Inspections, alignment and balance, required service as needed. I bought a great vehicle and would like to keep it that way for a very long time. Everyone there has shown a top professional program More

by KOMARFB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. Lisa and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 25, 2021

Always great! Tony always listens to exactly what I need to get done. I appreciate it! More

by CFMAGUIRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Report | Print
Jun 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your business! Tony and our team looks forward to serving you again soon!

June 25, 2021

Ken ganley Toyota is the best car dealer in Pittsburgh More

by PUSPA.KADARIYA2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pestino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Brooks Jr., Richard Clausen, Tony Brashear
Report | Print
Jun 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

Puspa, Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad Tony, Josh, Lisa and our team were able to help, and we hope to see you again!

June 22, 2021

It’s very nice and good service in this dealership More

by HARI.ODARI
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Report | Print
Jun 22, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 22, 2021

Great service. Service was done in a timely manner and cost was reasonable. Service person was courteous snd explained everything that was done quickly and understandably. More

by KWOODDELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Report | Print
Jun 22, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. Tony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

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