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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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March 24, 2021

Great work - and extremely fast. The employees in the service department are both knowledgeable and trustworthy. It's always a pleasure bringing my car to Ken Ganley Toyota for service. More

by peachtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Mar 24, 2021 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 17, 2021

Annoyed that my Sequoia required service within 2 weeks. My oil change should have been caught on my first visit with other services they recommended. More

by A_BLUEMLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Onderko
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 16, 2021

Two years ago I purchased a Tacoma. From the beginning of my experience to my current situation it has been a true blessing. Everyone is professional, courteous, very informative and truly respect you throug More

by KARPERBRICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we look forward to seeing you next time!

March 11, 2021

Nice and excellent and perfect service. Hope they will do better on future. Giving first priority to the customer as always. Spade is nice guy More

by TANKA.REGMI
Recommend Dealer
Yes
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

Tanka, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Spade and our team, and we look forward to working with you again.

March 11, 2021

Vehicle was accepted at the scheduled time and was serviced immediately and much more quickly than I expected. Service rep was friendly and knew what needed to be done and answered my questions to my More

by JRJ3PGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Lisa was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Toyota!

March 10, 2021

Price was more than fair and Steven was very thorough, suggesting future service targets I needed to be aware of. Way better experience than I had with Rohrich, last year. Ganley was even willing to exten More

by BRAZEPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your business and our team looks forward to serving you again soon!

March 10, 2021

Excellent, friendly and professional service staff and knowledge friendly and honest sales professionals. My 2020 Camry Hybrid exceeds expectations with an overall MPG average of over 45! Individual trips More

by JOHNSONKDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pestino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Ragland
Mar 10, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2021

I called my salesperson, Gary, to ask about my service inspection. Gary, who is very personable and easy to work with, took care of everything from scheduling to calling me when my car was done. I also More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review, Mary! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Gary and Steve here at Ken Ganley Toyota.

March 04, 2021

Overall good service. I did not receive a summary of the multi point inspection which would have been helpful to know when I might be needing brakes, tires etc. Also, although the weather was decent, did n More

by HILLPRESC
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear Josh and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 04, 2021

I had a wonderful experience during my truck’s recall. All staff was extremely friendly and helpful. I will recommend this dealership to everyone I know! More

by KILLMT2390
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Mar 04, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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