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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
795 Reviews

795 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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May 03, 2021

I special ordered my 2021 4Runner in December. I was very specific in what I wanted and when I wanted it. (April). Nick Marshall worked with me and was extremely detailed throughout the process! I am e More

by JDEIB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Nick here at Ken Ganley Toyota. Congratulations on your new 2021 4Runner!

April 30, 2021

Service is good.when l call for certain time it’s available.what I am disappointed in was the added charges added to my statement, which in earlier oil changes never existed. More

by SOJO36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to submit a review. We take pride in good customer service and happy to hear we provided good service however regret that you are disappointed about the added charges. If you would like to further discuss your concerns, feel free to reach out to us at your convenience.

April 23, 2021

Chip guard came off along the doors and bottom of fended. They didn’t care and did nothing to help fix the problem. This was a factory installed chip guard. So I figured it should be covered on the manufact More

by KEVIN101776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Onderko
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Thank you for your time, Kevin.

May 07, 2021 -

KEVIN101776 responded

That’s great. Will clear this up on my 10000mile visit.

April 21, 2021

It is the best dealer sheep in our city. I never had problem with them and always recomended it to my friends. Thank you for your buisness, take care and stay healthy. More

by LZREMNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Apr 21, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

April 19, 2021

Very efficient and friendly. Staff was very polite and explained all they did. I liked the fact they asked me if I had any questions about visit. More

by RWMAY330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thanks for your review! We're glad you enjoyed working with our team, and we're always happy to answer any questions you may have. Thank you for choosing Ken Ganley Toyota!

April 17, 2021

Always like going to Ganley Toyota. In and out quickly and especially like that I can always get an appointment with in a week or two. More

by AJSPGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Apr 18, 2021 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

April 16, 2021

Service was good and the staff was very friendly as always. The waiting area is also comfortable. The staff does a good job explaining the work that needs to be done. More

by First Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive service experience working with Josh! We sincerely value your business and look forward to your next visit.

April 15, 2021

They have a very comfortable waiting area. The service is always quick and efficient, and the staff is very pleasant and helpful. They also have a nice clean restroom. More

by DORISBRAUN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 14, 2021

Service was quick and professional. Tony was very friendly and helpful. The waiting room was comfortable and the wait time was definitely reasonable for the service. More

by SC.GIRL
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Apr 15, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Tony and the rest of our team. We're glad to hear we delivered such a great experience!

April 12, 2021

I have always been extremely pleased with the service I've received at Ken Ganley's Toyota dealership. I recently was there for inspection & a couple of problems needed to be taken care of that was goin More

by JMLGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob, I don't know his last name. The fellow who took me home & came to get me when the repairs were done.
Apr 12, 2021 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Steve and Bob were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Toyota!

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