Ken Ganley Toyota Pittsburgh - Service Center

The service staff, Josh and Steve are very helpful and always extremely pleasant. My experience aside from interaction with the two of them has been frustrating and time consuming. I have been there a lo always extremely pleasant. My experience aside from interaction with the two of them has been frustrating and time consuming. I have been there a lot, and often for a repeat issue which is starting to seem almost unrepairable. I want out of my vehicle for something els and I’m concerned that these trips to the dealership are going to yank the value. More

For exhaust pipe repair not recommended. Failed to completely fix on first attempt. Had to return for repairs to be properly completed to the level of quality expected when I first picked up Failed to completely fix on first attempt. Had to return for repairs to be properly completed to the level of quality expected when I first picked up my car. More

Lisa did a great job scheduling my appointment and follow through. Lisa called be when the service was finished through. Lisa called be when the service was finished More

They were very nice and the car was taken care of very fast. That is all I have to say fast. That is all I have to say More

Jeff did a terrific job making sure the shield was installed correctly. He researched the issues for the insurance coverage that I purchased at time of auto purchase to maintain the interior and ext installed correctly. He researched the issues for the insurance coverage that I purchased at time of auto purchase to maintain the interior and exterior appearance pristine. Not his fault, but very disappointing to learn that there is now a separate process that I need to handle with the insurance company. I have never purchased this kind of coverage before, so now I am quite skeptical that I paid handsomely for something that I will not get benefit from. I will check back after I take time out of my schedule to contact the agency. According to Jeff, I will still end up having to bring it back to Ken Ganley once they “agree” to fix it. At the moment it feels like a sham. Time will tell. More

Quick response to address an issue for a protective cover. Jeff placed the order and I have an appointment scheduled for Thursday. He also showed me where the parking assist sensors are. cover. Jeff placed the order and I have an appointment scheduled for Thursday. He also showed me where the parking assist sensors are. More

Service personal was friendly and informative. The service on my vehicle was done very quickly… The service on my vehicle was done very quickly… More

Lisa Oderko is simply outstanding in her role as a customer service representative. From the moment you walk through the door, Lisa greets you with a warm smile and a genuine interest in helping you. customer service representative. From the moment you walk through the door, Lisa greets you with a warm smile and a genuine interest in helping you. She takes the time to listen to your concerns, answer your questions, and provide you with the information you need to make informed decisions about your vehicle. Lisa has also been a trusted advisor to me for years, and has helped not only me, but also my family members with all of our Toyota service needs. She has become a familiar face and a trusted friend to our family. We can rely on Lisa to provide us with honest and accurate information. What really sets Lisa apart is that she truly cares about her customers, and it shows in everything she does. In short, Lisa Oderko is an absolute gem and a true asset to the Toyota dealership service department. Note that I currently have 3 Toyota vehicles that Lisa typically helps me and my family with. One recent experience is when my track was vandalized and the side windows were shattered, she worked diligently with me, my insurance company and the parts department to get everything done and it was a huge relief for me. Thank you Lisa! More

Just there to check mirrors and rotate tires. Service department had us in and out in 15 minutes. Service department had us in and out in 15 minutes. More

Steve is professional, kind and knowledgeable. He always explains things so that I understand exactly what is happening with my truck. He always explains things so that I understand exactly what is happening with my truck. More