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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
794 Reviews
Call Service Center (412) 469-3000

794 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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July 12, 2023

They have no clue what's going on. Tried and did charge me for emissions when it was exempt. I had to call and get my money back when they realized I had the receipt from last year. Ca More

by SCOTTZIMMERMAN78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sylvis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 12, 2023

Got me in and out quickly even found me a better deal than I thought More

by KEVIN.EDKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, Kevin, we look forward to having you as a valued customer for many years to come!

July 10, 2023

Things went very smoothly. Salesperson was friendly and took care of me with a smile . More

by Jan.murdoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Jan, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

Jul 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2023

Outstanding service. Justin, GM, and Josh in service dept. go out of their way always to please their customers. More

by wfhuber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to hear that Josh and Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 07, 2023

Took 2 times to fix the problem, upset I had to bring it back twice More

by PLINDSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 22, 2023

Work needed was performed in a reasonable amount of time. As vehicle was purchased at the dealership, inspection was no charge. More

by ZIGGIWANNA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 26, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2023

Nice dealership take bot my vehicles there great dealership nice waiting area friendly employees close to home More

by alvin_mucci
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Alvin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

Jun 26, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you so much for your positive comments about Ken Ganley Toyota Pittsburgh! If you have any further questions, please give us a call. We're always happy to help!

June 21, 2023

Bob is a very good listener and is just as his job title says…he is a good service oriented service manager. More

by PK3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (not sure of last name) - service department - 4*
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Jun 22, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad Bob, Jeff, and our service team was able to help, and we hope to see you again!

Jun 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

June 21, 2023

Lisa is very good at her job. Love coming to her Work done quickly and can’t complain More

by SUSAN.KUKULKA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2023 -

Ken Ganley Toyota Pittsburgh responded

Susan, Thank you for your very kind review. Lisa and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

June 16, 2023

My service is usually very good but yesterday I was told the problem with my key fob was resolved. After I left the dealership I discovered that it was still not working correctly. More

by Donna Barnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Ken Ganley Toyota Pittsburgh responded

Donna, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

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