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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
792 Reviews

792 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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September 12, 2023

The waiting room was very nice but the airflow could be improved maybe with ceiling fans. More

by CAMPBELL168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback regarding the ceiling fans and the kind words for our service department! We look forward to sharing your suggestions with them and don't hesitate to let us know if we can be of further assistance.

September 09, 2023

Only issue I had was I waited for 3 1/2 hours for my tire change and alignment to be done. Waited and waited with our anyone coming out to tell me that there was a line for the alignment. It was just nerve r More

by WHAT_BOUT_BOB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 08, 2023

Service department is outstanding and very helpful and I appreciate their help for service needed More

by SABLEHRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

Sep 11, 2023 -

SABLEHRCH responded

Good service

September 01, 2023

steve was great in service john was great in finance and scott was great in sales. highly recommend these guys and this company.made purchasing a new truck a great experience. keep up good work guys More

by PENNDEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steve, John, and Scott. Please don't hesitate to let us know if we can be of further assistance.

Sep 05, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi Penndex, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 26, 2023

My service (new timing belt, water pump, fan belts) went well and was completed in a timely manner. Josh kept me up to date with the status of the repair. The service technician returned my vehicle clean More

by RLEASURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for Josh and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Aug 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2023

I was conned out of over $100. I was due to have my oil replaced last February but was talked into waiting an extra 6 months because I had put so few miles since my prior oil chan More

by TJCANCILLA
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 17, 2023

Lisa was great checking me in and Jeff Petrick worked hard to get me the part I needed as quickly as possible so my car would pass inspection. Waiting area and restrooms are always clean. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Jeff Petrick
Aug 18, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Patty, for sharing about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

August 15, 2023

Service dept does not realize what intermittent means. Can't check unless problem is presently occurring. More

by frankmccurry
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
Aug 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry that you didn't have a completely satisfying visit, Frank. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 13, 2023

We were apprehensive about bringing our car to the dealer because we normally go to a local shop. We were pleasantly surprised by the service, price, and great attitude. Josh was great, as was Jeff, who reco More

by RESCHOSS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Petrick
Aug 14, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with Josh and our team. We're glad to hear we delivered such a great experience!

Aug 15, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Pittsburgh. Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2023

It had to do with a recall and they explained everything that might happen. They had to replace some parts for the passenger airbag which was going to take about 4 hours . Gave me a courtesy car and we were More

by rlynch2244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Aug 15, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

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