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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
792 Reviews
Call Service Center (412) 469-3000

792 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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November 07, 2023

I was stuck as needed service immediately but may look else where for service next time More

by JAMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 06, 2023

good experience every visit. Josh and Steve are always friendly and helpful. I have never had any problem More

by MEDVEDFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

November 05, 2023

All gd/ timely/ had to change appt. date/ no problem/ truck washed/ not a long wait/ More

by COLORSTORM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

November 03, 2023

My truck was in to repair a chip in the paint on the front left edge of the hood . I’m pleased to report that you can’t even tell where it was I give the body shop high marks More

by RICK.ONDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Rick, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

November 03, 2023

staff is friendly and knowledgeable, however work took twice time estimated and was not completed. More

by zenrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 03, 2023

The service department made it easy when I called to schedule my appointment. They worked quickly, didn't have to wait long while I waited for my car. More

by LINDALEEC131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Lindalee, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 02, 2023

Hey couldn’t ask me for cabinet filter and the engine filter and they change it and change me money 💵 so the guy he said he ask me which is not me he asked another guy about my car so be careful everybo More

by TAMANGBIBEK120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sylvis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 01, 2023

The service center is always on top of all my car's needs. Love getting the reminders. Lisa explained everything needed on my car and all of my options . Car was done quickly. Needed brakes and I More

by LISAM6700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Ken Ganley Toyota Pittsburgh responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

October 30, 2023

Always taking care of treated with respect and that I am a part of the Ken ganley family More

by derekprice603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Ken Ganley Toyota Pittsburgh responded

Derek, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

Nov 01, 2023 -

Ken Ganley Toyota Pittsburgh responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2023

I purchased my new vehicle and appreciate the free service updates. Fantastic dealer and my experience with Lisa has been outstanding! More

by DIPERELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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