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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
792 Reviews

792 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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December 13, 2023

Very helpful. They fixed my issue for me even though it wasn’t covered by warranty More

by DONNIEPEGSIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 12, 2023

Advisor was very friendly and accommodating the time it took to service car was extremely fast More

by Weissshim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Petrick
Dec 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

Weisshim, It's great to hear that Jeff was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

December 06, 2023

No communication after checking in. No verbal estimate of charges. No update on how service was going after approximately 2 hours. I suspect Jeff is new and needs intensive training More

by RSCHWOEBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Petrick
Dec 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 05, 2023

Fast service, friendly and knowledgeable, any questions you have will be answered, one of the most professional dealerships I’ve been too. More

by bcowart46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

December 02, 2023

Easy to schedule an appointment. Smooth process from start to finish once you arrive at the dealership. More

by kraw4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 25, 2023

very good service and shortly waiting than every other one! I like it very much and keep it in my mind! More

by HZHU218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 24, 2023

I recieve great service here. The nice thing is, unlike other car dealerships, they don't try to upsell services that are not due or needed. This shows honesty, which is difficu More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi Ed, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Toyota Pittsburgh

November 22, 2023

Good. But time wait for service for maintenance on vehicle kind of long wait time More

by BETHYENCHIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name of individual
Nov 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hello, we appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 22, 2023

awful customer service all around. Would not recommend this dealer to anyone. Did not call back or give updates on repairs. And were rude. More

by MELISSAJ.COYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 21, 2023

On Oct 28, 2023, around 8:45am my 2017 Toyota Highlander was towed to the Ken Ganley, Pittsburgh PA dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not More

by ADV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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