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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
792 Reviews

792 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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December 22, 2023

Very helpful arranging prompt service after my car was towed in. Kept me informed and service progress and diagnosis. More

by RICKHYK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Pittsburgh! If you have any further questions, please give us a call. We're always happy to help!

December 22, 2023

no problem with the staff or the dealership. Just thought $450 for one key was quite rediculous. More

by JMFEICK
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

no problem with the staff or the dealers

December 21, 2023

It is convenient. I liked the service person explanation of the deal on service packages but did not like that I was being charged an extra 2% for using a credit card More

by KARROBENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi Karrobenda, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you for your feedback. It helps us to get even better.

December 20, 2023

I have felt with this service department for many years. The dealership has changed but I’ve always received excellent service every time I go there More

by wcsheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

December 19, 2023

Had my Truck in for service last week, and Steve suggested that I look at getting new tires. Today they install the new tires and I could not be happier More

by Donaldsikora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Donald, for taking the time to share your thoughts on working with our team. We're glad to hearSteve delivered such a great experience!

December 18, 2023

Lisa O in service did an incredible job and got me in for service in a pinch. That was priceless and toe worth gold. I had a problem with my Tacoma and they fixed it and did an oil change in 45 minutes which More

by newloveintheruins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota Pittsburgh.

December 17, 2023

Just had a great experience at Ken Ganley Toyota service .Super quick and efficient service! Josh was friendly and professional, More

by Purna Bhattarai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Ken Ganley Toyota Pittsburgh responded

Purna, it's great to hear that Josh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

December 15, 2023

I meet with the service writer for my appointment and I added a few small items to my service for the dealership to check and still spent minimal time waiting for my vehicle. More

by YOUNGT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Dec 17, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 13, 2023

Waiting room is clean, beverages are nice. Staff is professional and courteous. I was able to get my car back shortly. Only downside from this visit is that they didn't properly close the hood More

by Jeff G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Jeff, feel free to contact us at your convenience.

December 13, 2023

I always use Ganley Toyota because it's easy to get an service appointment within a reasonable time frame. More

by AJSPGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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