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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
792 Reviews

792 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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December 30, 2023

I was suprised , they did not wash the car after service . I got 3 safety recall . Did not complete one of them . More

by SENOL.OLCAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 30, 2023

I will never go back to Ganley Toyota. The service department is awful. Nick Marshall the salesman is the only decent person there. More

by SUPACASE17
Recommend Dealer
No
Employees Worked With
Robert Killmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff , in service. 6 stars.
Jan 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 30, 2023

Needed a service on my tacoma they fit me in the next day. Service was flawless from the phone call to make the appointment all the way through the service. More

by AARON508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Aaron and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

December 29, 2023

Very nice dealership very clean, they provide very good service work with you and get the job done More

by DEBO2956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 29, 2023

From the first time I went to look at a potential car to buy, to buying the car and now routine maintenance, every person we have interacted with has been friendly and professional. I said recently to my hu More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Dec 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Ashley, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

December 29, 2023

Good, quick service. Overall it is a good place to service your vehicle, which is why I keep coming back More

by kurtbopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kurt, for choosing Ken Ganley Toyota Pittsburgh!

December 28, 2023

They are always very friendly and helpful fixing whatever problem or question I have about my car. More

by givengohockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 28, 2023

They charged me a 2% fee to pay by credit card. Had I known prior to this I would have bought cash. The credit card fee is an expense of the business not the consumer. This is an expense that en More

by CHIEFMILLS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we regret to hear that you are displeased with your recent experience with us. Someone from our staff will be reaching out to you in the very near future.

December 23, 2023

I got my car back oil changed and heated seats installed. Seats were left on with no instructions or where the button was located. I had to call my salesman who I love he was of course able to assist me I More

by AMYGA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Dec 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 23, 2023

I have been dealing with this dealership for many years. It is only the service department that is keeping me with them. The last purchase I made was my new Tundra. I was less than pleased with my trade in More

by JANICESHEETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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