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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
859 Reviews
Call Service Center (412) 469-3000

859 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

Sort by
March 14, 2025

You are dealing with professionals,who can possibly not feel good?...A constant focus that ensures the proper functioning of your vehicle!... More

by BENZDORZEL
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 12, 2025

Very nice salesman, Ian McCloud. However, the rest of the sales team lacked women in leadership roles! More

by GREINERS5
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 09, 2025

Great experience with Josh and service department. Excellent communication and work was completed quickly. Loaner car was ready to go when I arrived. Would Deff recommend. More

by ORDONSST
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to hear that Josh and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 12, 2025 -

Ken Ganley Toyota Pittsburgh responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Pittsburgh. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2025

Setting up the appointment was easy. Staff was excellent. Mechanics figured out the issue quickly and the repair was very quick as well. Will happily continue taking my truck to Ken Ganl More

by Heckhardt93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

February 27, 2025

A appointment was quickly scheduled. Had great service with a reasonable wait time. Pleasant atmosphere. Love Toyota. More

by sandra19971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Sandra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

Mar 02, 2025 -

Ken Ganley Toyota Pittsburgh responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 20, 2025

I had my tires rotated, oil, change, inspections, and emissions. The following day, every one of my tires were low, and my Low pressure tire light came on. More

by Italigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who serviced my car.
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Feb 23, 2025 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 20, 2025

The dealer always meets or exceeds my expectations. Josh was eager to help me and explained everything involving the service to be performed on my vehicle More

by AJSPGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

February 19, 2025

Slowest dealership in the universe. Horrible communication. Really bad will never go back to this dealership More

by DONNIEPEGSIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Sylvis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 19, 2025

Service was good and Steve took my car through the car wash twice to get all the salt off More

by JMBOUER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota Pittsburgh. We appreciate your business and hope to see you again soon!

February 16, 2025

We always get excellent service here. Steve Sylvis makes the process unstressful and easy! He treats all of his customers with so much kindness and respect. More

by KELLYGLUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Kelly, please let us know.

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