Ken Ganley Toyota Pittsburgh - Service Center

I have been consistently impressed with the outstanding customer service provided by Lisa Onderko in the service department at Ken Ganley Toyota. Every time I bring my car in for service, Lisa goes above a customer service provided by Lisa Onderko in the service department at Ken Ganley Toyota. Every time I bring my car in for service, Lisa goes above and beyond to ensure that I am well-informed and comfortable with the recommended services. She takes the time to explain what is necessary for my vehicle and offers advice that feels genuinely in my best interest. Lisa's dedication to her customers is evident in her approachable and honest manner. She makes sure I understand the value of each service, which builds my trust and confidence in the dealership. Her professionalism and friendly demeanor make every visit a positive experience. It's clear that Lisa is committed to providing excellent customer service, and I truly appreciate her efforts. I highly recommend her to anyone seeking reliable and thoughtful service advice. She even resolved a misunderstanding with one of the technicians during my visit that would have caused me more money and time. More

I enjoyed the in-service video inspection so I could see what was being done to my car. what was being done to my car. More

Excellent service, everything was completed as promised, on time, and as quoted. Appreciate it...Thanks Guys!!! on time, and as quoted. Appreciate it...Thanks Guys!!! More

Very easy to deal with to schedule any service work needed in a timely manner. needed in a timely manner. More

Service advisor Jeff Petrick was the best. He took good care of my regular inspection and other problems. It is nice to work with someone polite and thoughtful. Dennis 5-30-2024 . He took good care of my regular inspection and other problems. It is nice to work with someone polite and thoughtful. Dennis 5-30-2024 . More

Great service and quick turn around, was in and out in no time! Thank you! time! Thank you! More

Excellent service. Thoughtful employees. Genuine care and efficient service. Could not have been happier with the outcome. Thoughtful employees. Genuine care and efficient service. Could not have been happier with the outcome. More

Lisa ,,, super knowledgeable and great customer service…. . my Tacoma 15k was fast and easy She definitely knows her job . my Tacoma 15k was fast and easy She definitely knows her job More

Service was quick and efficient. I’m very satisfied with the service and the notice I get on my car to be serviced. I’m very satisfied with the service and the notice I get on my car to be serviced. More

The dealer had no vehicles available to either test drive or even sit in the higher trim I was interested in. I had indicated what I was looking for in or email exchanges and they set up an appointment with or even sit in the higher trim I was interested in. I had indicated what I was looking for in or email exchanges and they set up an appointment with me. They really wanted an appointment day and time. When I arrived the sales person seemed to not know about the appt and did not have anything to show me. It was a complete waste of time. More