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Ken Ganley Toyota Pittsburgh

Pleasant Hills, PA

Overview
Employees
Reviews
Vehicles
4.7
3,055 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
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1110 Clairton Boulevard

Pleasant Hills, PA

15236

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Showing 3,055 reviews

December 21, 2021

Salesman Jeremy was very easy and pleasant to work with. The finance manager was great as well. Would he ghly recommend More

by MAMCKEAGUE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Gianoutsos, John Mesko
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Dec 21, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. Jeremy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

December 19, 2021

Service Dept failed my car for state inspection and wanted more money to fix minor problem. Instead, had to go to my local shop that fixed the minor problem for the price of inspection sticker. Don't t More

by JAB6070
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sylvis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 24, 2021 -

JAB6070 responded

After your dealership failed my Camry for "stuck open" calippers on rear, and because my husband didn't trust them, I took it to my local shop for inspection. They stated in writting that the calippers were NOT stuck and put an 2022 inspection sticker on it for less cost than you quoted. "

Jan 05, 2022 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 06, 2022 -

JAB6070 responded

Waiting for your follow up

Jan 06, 2022 -

JAB6070 responded

Waiting for your follow up

December 16, 2021

Rick and Shaun were great to work with! Both were very personable and made the purchase easy. More

by KISH.JM
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Pestino
Other Employees : Shaun Muldoon, Rick Cronauer
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Dec 16, 2021 -

Ken Ganley Toyota Pittsburgh responded

Congratulations on your new vehicle! We are so glad that Rick and Shaun had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 16, 2021

They were understaffed. They were not friendly or helpful. Very slow service & poor communication. They did not seem to value customers. The sales & finance departments are great, service departme More

by highlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Onderko
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Dec 19, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your review. We're sorry your service experience was subpar, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 02, 2022 -

Ken Ganley Toyota Pittsburgh responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

December 14, 2021

I had a great experience , fast , friendly , not pushy. Very helpful. I will come back to this dealership again. More

by BEACHCAMPER1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slade Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Dec 14, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota!

December 14, 2021

Josh, in service was polite, patient and clear in describing what problems my Prius was having. Steve was the person who waited on me when I was picking up my care and paying the bill. He also was More

by PEGKRAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2021 -

Ken Ganley Toyota Pittsburgh responded

Peg, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2021

I would like to thank Scott Masters for making our car buying experience very pleasant. He was very knowledgeable about explaining everything the car has to offer. I would recommend anyone to check out More

by betsy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Ken Ganley Toyota Pittsburgh responded

Betsy, We are very happy to hear Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 11, 2021

We did not have to wait long for the service. Thanks for washing the car More

by MARYJANELEACH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2021 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 11, 2021

Lisa is an amazing service rep! Helped me know what needed done on my Camry and saw to it that all went smoothly. More

by rmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
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Dec 12, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2021

Scott and Shaun were great to work with, both very professional and knowledgeable. Made the transaction easy! More

by Sandy
Recommend Dealer
Yes
Employees Worked With
Christopher Pestino
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Dec 09, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Sandy! We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Scott and Shaun, and it was a pleasure having you at the dealership. We appreciate your review!

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