Ken Ganley Toyota Pittsburgh

The service was excellent, got me in, did the assessment, and recommended a few items and got me out. My only reason for a 4 verses 5 stars is that I think I should have gotten an approximate price on the re and recommended a few items and got me out. My only reason for a 4 verses 5 stars is that I think I should have gotten an approximate price on the recommended repairs to help me make my decision. More

donfig47 We had been looking for a used hybrid and found one on the intenet. We called to see if it was still available at Ken Ganley Toyota Pittsburgh. We called and set up an appointment with a gent found one on the intenet. We called to see if it was still available at Ken Ganley Toyota Pittsburgh. We called and set up an appointment with a gentleman named Scott to see it. We drove an hour away to see it. Well, it was well worth the trip. Our salesman Scott Masters was one of the most pleasant and easy-going salesmen we have ever dealt with. Believe me we have delt with plenty in our 54 years together! He made sure we were satisfied with the way the car drove and all the options it had. Next, he introduced us John Mesko who handled all the paperwork, Again, personable and knowledgeable (great guy), We were in and out of the finance part in under a half hour. Of all the cars we've bought (new & used) this was the most pleasant and the easiest we've ever experienced. I would recommend Ken Ganley Toyota to friends and family! More

Scott Masters got me the car I wanted, the way I wanted it. When the car arrived he spent almost 2 hours making sure I understood all the controls and maintenance procedures. Best buying experience in ove it. When the car arrived he spent almost 2 hours making sure I understood all the controls and maintenance procedures. Best buying experience in over 50 years More

After not hearing back and have to follow up the recall repair was made without issue. repair was made without issue. More

Everyone is always friendly and usually can get in and out quickly. Even washed my car. out quickly. Even washed my car. More

The experience was excellent, and the salesperson was highly competent. They provided me with a well-organized and comprehensive explanation, assisting me effectively throughout the entire process. highly competent. They provided me with a well-organized and comprehensive explanation, assisting me effectively throughout the entire process. More

I had a great experience during the purchase process, however, bringing the car back in for maintenance was a bad experience. however, bringing the car back in for maintenance was a bad experience. More

On Oct 28, 2023, around 8:45am my 2017 Toyota Highlander was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. was towed to the aforementioned dealership for a diagnostic and mechanical repair. I arrived at the dealership around 9:00 am and did not see my car. After waiting for about three hours, the service provider informed me I needed a new water pump and it would take three days. On Thursday November 2, 2023 I arrived to pick up the car and saw that the rear passenger side had a considerable amount of damage. On the multi-point inspection form for when the car arrives, there was no note of the damage. When I brought up the damage, Robert Killmeyer, Parts and Service Director, informed me that the car was towed there with the damage and that it was noted on the multi-point inspection form. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. This was noted on the form four days after the arrival of my vehicle. Mr. Killmeyer was very rude and raised his voice on multiple occasions. I requested to see the security camera footage of when the car arrived; he informed me that the cameras at the dealership were not working. I then asked to speak to his supervisor and he informed me that he was the most senior person there. According to the towing company, they plan on sending video evidence, there was no damage when the car was picked up or dropped off. My car also has a camera, but all recordings from the moment the car was loaded onto the tow truck were erased and the camera was turned off. More

Very easy to deal with. Loved our salesman Doug Hirsh and his service. Would recommend Loved our salesman Doug Hirsh and his service. Would recommend More

We have now purchased two cars from Ken Ganley Toyota and have had an incredible experience with both Justin and Scott. They were both knowledgeable, efficient, helpful, and extremely easy to work with. have had an incredible experience with both Justin and Scott. They were both knowledgeable, efficient, helpful, and extremely easy to work with. More