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Ken Ganley Toyota Pittsburgh

Pleasant Hills, PA

4.7
2,325 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
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1110 Clairton Boulevard

Pleasant Hills, PA

15236

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Showing 2,325 reviews

November 23, 2020

I had a great experience at Ken Ganley Toyota. Shaun Muldoon is a great salesman and got me a great deal! The dealership is the fastest I’ve ever seen during the sign out process. Great job guys! More

by BRUCEAARON1065
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Muldoon, Richard Clausen
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shaun, and our team, and we look forward to working with you again. We hope you enjoy your new car, Bruce!

November 23, 2020

Drove two hours to shop for a Rav 4. What a selection ! What a price! Top it off with a Professional Salesman! I'm more than happy! Thanks Shaun More

by 66rambler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Nov 24, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Shaun here at Ken Ganley Toyota. We appreciate your business and hope to see you again soon! We hope you enjoy your new RAV4! Thank you, for this awesome five-star review!

November 23, 2020

Service is GREAT! The personnel is the best! Lisa is wonderful and Robert Ragland is one of my favorite people! Toyota is the best place! More

by MARIEBARTOLETTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review, Marie! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

Nov 23, 2020 -

MARIEBARTOLETTI responded

I had the last three cars I bought from Ken Ganley Toyota! They are the very best place!

November 23, 2020

I called with concerns about the alignment on my 2020 Tacoma. I was surprised to receive an appointment for the next day. The alignment was found to be incorrect. Adjustments were made under warranty. Th More

by ECRAZORJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

November 23, 2020

My appointment was 9 am. I was not notified until 10:20 that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. A More

by SUSANADAMS7417@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of his name
Dec 10, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello Susan, We are sorry this was your experience, and we will be better there is no doubt in my mind. We appreciate your feedback and promise to continue to build on our service to make a great experience every time!

November 23, 2020

Staff is friendly and always helpful . Technician did a great job on handling my issue; taking care of the maintenance needed. The dealership always has hours to accommodate my servicing needs More

by MM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 23, 2020

Steve is a complete professional and puts you at ease when needing service on a vehicle. Always a pleasure to work with Steve! He communicates and makes the process easy and convenient. More

by KLECKENBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2020

Rick Cronauer was great, very responsive to my concerns and generally great to be around. I'm very happy with the experience and my new car. More

by BRENNAN
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Cronauer, Richard Clausen
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your experience with us, Brennan! We're happy to hear it went well with Rick. We hope you enjoy your new vehicle. We truly appreciate your feedback!

November 23, 2020

Ken Ganley simply is the best dealership I have dealt with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob More

by CHARLES.J.BARKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Charles, Thank you! We appreciate your business and Bob, Justin, and our team looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

November 23, 2020

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor More

by JACKHATLEY
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Yelling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Ken Ganley Toyota Pittsburgh responded

Jack, I'm so sorry this has been your experience. This is Justin Yelling the General Manager, I have reviewed my previous messages emails, and voicemails and had not found anything until I searched a spam folder so I'm sorry it seems to have gotten lost along the way. I would like to reach out and call to discuss how I can help if that is ok. Our commitment is to face every issue head and deliver the best possible experience and I promise that is what we intend to do.

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