Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Ken Ganley Toyota Pittsburgh

Pleasant Hills, PA

Overview
Employees
Reviews
Vehicles
4.7
2,325 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
Contact Dealership
View Awards

1110 Clairton Boulevard

Pleasant Hills, PA

15236

Directions

By Type

Showing 2,325 reviews

February 02, 2021

Very flexible and courteous. Serve was a third party with at least one day to complete. They provided me with a rental, which I needed since I live 20 miles way. More

by MARTINJEFF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Report | Print
Feb 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 02, 2021

Happy Josh was able to get my truck in on a last minute notice for a oil change. Very friendly service and a great location More

by FITTERETTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear that Josh and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 01, 2021

Everyone was wonderful and kind, very helpful and courteous! Gary Fritch was the most pleasant and knowledgeable about everything! I feel I get the best deal on a new car that’s why I but from Ken More

by STRATHMANNWILLIAM
Recommend Dealer
Yes
Employees Worked With
Gary Fritch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pestino
Other Employees : Richard Clausen
Report | Print
Feb 01, 2021 -

Ken Ganley Toyota Pittsburgh responded

William, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Gary and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 31, 2021

Quality and Excellent Service!!! Great Staff and Exemplary communication and buying experience!! Shawn Muldoon main reason for our purchase/ Fantastic in all areas- Knowledgeable, Friendly and overa More

by tn61390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Report | Print
Feb 01, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much, Tom and Kelly! Shawn is one of the best. We appreciate you taking the time to leave us this wonderful feedback!

January 30, 2021

No pressure which itself was great. Unlike another dealer, no hiding of the figures. What they said & gave in writing is what I paid. Great. If we buy again we will be sure to come here first. From More

by Yespo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Report | Print
Feb 01, 2021 -

Ken Ganley Toyota Pittsburgh responded

Here at Ken Ganley Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 29, 2021

Outstanding in all regards. We'll be checking here first for all future vehicle purchases. Great experience from start to finish. We especially appreciated fast and outstanding detail job on our used vehic More

by dmdroid415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Report | Print
Jan 30, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for choosing Ken Ganley Toyota, we're thrilled to hear that you had such a great experience! Congrats on your new purchase, and let us know if we can be of any more assistance!

January 28, 2021

I was taken quickly and the inspection was done in a very timely manner however my car smelled like a gasoline can spilled from I assume the techs clothes. The staff was very personable and the garage was ve More

by DANDY541
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

January 28, 2021

Best dealership service I have ever dealt with. Doug was extremely helpful and found the exact truck I was looking for. Came here after getting bad service at another dealership and the experience with Doug More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Hirsh
Report | Print
Jan 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review, Nate. We're happy to hear Ken was able to serve you and demonstrate our commitment to exceptional service. If there is anything we can assist you with in the future, please let us know.

January 26, 2021

In the service area, you need to follow up on the people that take your call. Some tell you they will call you back and don't. Others go beyond to help you. More

by KIPPER1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Thank you for your time.

Jan 28, 2021 -

KIPPER1962 responded

I just leased a 2020 Tundra in August. The protectors on the edge of the doors came off. I called got the first degree on mileage, length i had it even though i explaned it when i first started speaking. So i had to repeat it all. Then Josh told me it would take a week and he would call back. Well i have just moved so time was not something i focused on. After over two weeks I called back. Spoke to a woman right now i can not recall her name. Well i got excuses about Josh not bringing there and she would look it up and see if it was even ordered and would call me back. Well a few weeks went by. I was in the area and called to see what was going on. This gentleman said the parts where in and come right in. So i get there, having issues on trying to get the truck into the garage due to so many cars in the area and i had no idea where to take the vehicle. Then the opposite garage door opened i got the truck in and had no idea where to go or who to talk to. Finally i stood at the door way where three people looked up and said nothing but was talking to each other. Finally the rude woman said can i help you. I explained everything and was told to come in. I realized by her voice it was the woman i spoke to on the phone. She gave me excuses they are short handed and she hasn't had time to call me. Told me to go and sit down, again i had no idea where to go and told when they get to it they will do it. So we figured out where to go. We seen Gary the gentleman we leased the truck off of. Explained to him that the service department is terrible and if i knew that i would have never leased the truck there. He was upset directed us to this woman that we explained everything. She was very compassionate. Went in to get the boss of service but he wasn't in. Had us have a seat. A bit later she came over and said they tried to repair it but it kept coming off. So the offer she made was when the part comes in they would come to my home pick up the truck, fill up the tank, they had to take the truck to collision to repair the door guards since the people at your shop was not able to do it correctly. So we agreed. Within that week i was washing the truck and seen the back doors were coming off. So we called and she said that they would take care of it. Within a few days they came out and did as promised. The gentlemen, was great to deal with that came out and got the truck. I havent went out to many times so i hoping that everything is ok on the truck. So now you have it, this is what happened. Overall the job got done three months after I called. Now we are not happy about your service team.

January 25, 2021

It was a pleasant buying experience and I appreciated their willingness to accommodate our concerns about close personal contact during the pandemic. Scott Masters was willing to do everything I asked, More

by David Oyler
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2021 -

Ken Ganley Toyota Pittsburgh responded

David, Thank you for taking the time to share your feedback with us. Scott and our team work hard to make sure our guests have an exceptional experience. It great to hear that our service made it easy for you and your wife to be able to test drive the car and sign the required paperwork. We look forward to working with you again.

1
...
206
207
208
...
233