Ken Ganley Toyota Pittsburgh

Easy. Simple. Fair The process of dealing with this company was easy, simple, and in my opinion,fair. I would recommend this company to all of my friends and family. The process of dealing with this company was easy, simple, and in my opinion,fair. I would recommend this company to all of my friends and family. More

Pleasantly surprised I was pleasantly surprised with my experience at Ken Ganley Toyota. My sales person was Trevor Bronder; not only is he polite and friendly, but most I was pleasantly surprised with my experience at Ken Ganley Toyota. My sales person was Trevor Bronder; not only is he polite and friendly, but most importantly he did not waste my time. He found a car that matched what I was looking for and he worked quickly to offer a fair deal on that car. Robert Ragland also was extremely helpful and patient explaining all of the advanced technology my awesome RAV4 has. Every employee I came in contact with during this visit was very welcoming. More

enjoyable, friendly people---even were nice to my dog Jorge, my sales rep was extremely professional and courteous. I think that I purchased the perfect car for my needs---a 2016 Camry And Bud, the gen Jorge, my sales rep was extremely professional and courteous. I think that I purchased the perfect car for my needs---a 2016 Camry And Bud, the gentleman in the Service dept.was just as nice and helpful as Jorge was. Recently, However, I had the car waxed for $100. They did not do a good job, in my opinion. The chrome was not polished, and they did not remove the tar marks below the doors. Bud, the service rep told me to bring the car back and that they would not charge me. I used to bring my other car to Day Collision, and they did a fantastic job every year. More

Satisfied Had a great experience with Ken Ganley Toyata. From the salesman Robert to GM Justin and finally with financial manager Rich. This probably this best Had a great experience with Ken Ganley Toyata. From the salesman Robert to GM Justin and finally with financial manager Rich. This probably this best experience l have ever had dealing with a vechical. Pleasant and efficient. Thank you so much. JohnA.DeAntonio More

A pleasant experience I can't say enough about how wonderful everyone was at this dealership. They were extremely knowledgeable about the vehicle we were purchasing and Tr I can't say enough about how wonderful everyone was at this dealership. They were extremely knowledgeable about the vehicle we were purchasing and Trevor Bronder couldn't have been nicer. I would recommend him in a heartbeat. He was a great salesman. More

Above and beyond I was treated very well by everyone and they made sure my buy went smoothly. My sales person Trevor Bronder even picked me up at my home for the deliv I was treated very well by everyone and they made sure my buy went smoothly. My sales person Trevor Bronder even picked me up at my home for the delivery of my vehicle. I shopped online which is very convenient, Trevor contacted me about the deal, the rest rest of the sale was quick and accurate to what my needs were. Great team! More

Painless Smooth and painless transition on a new 2018 Tundra. Trevor Bronder was our salesperson. Very knowledgeable and patient. He explained everything ev Smooth and painless transition on a new 2018 Tundra. Trevor Bronder was our salesperson. Very knowledgeable and patient. He explained everything every step of the way. Highly recommend. More

Service was so bad I don’t know where to start. I had to bring my new 2018 Camry XLE back twice to fix a preexisting scratch that the salesman told me would be taken care of. The first time I took i I had to bring my new 2018 Camry XLE back twice to fix a preexisting scratch that the salesman told me would be taken care of. The first time I took it back, they has just put a coat of paint on the scratched area. The scratch was still visible and I had to bring it back. After about a week, I got it back fixed properly. Both times that I had to take the car in for the scratch, I asked to have the car detailed, as promised by my salesman, because it was never detailed when I drove it off the lot the day I bought it because the detailers were gone for the day. I was told this would be done when it came back for the scratch. The black marks on the back of the front seats (both sides) in the white interior were not touched after the first visit, the exterior was filthy and I had to go through and pay for a car wash myself. Oh, and of course it was not detailed. I took the car back again for the scratch, again was told they would detail the car, and that they were upset that it wasn’t done the first time as promised. After the second visit, the black foot marks are still on the backs of the front seats. The car is still not detailed. Also, I have asked to have the breaks looked at twice because the car vibrates when you break above 40 mph. I was told it was ‘Normal’ and to call back in a month if it is still happening. The service guy at another Toyota dealership informed me that it was not normal and that Ken Ganley Toyota was trying to buy time so that they could blame me; and what is suspected to be warped rotors would no longer be covered under warranty. Poor customer care to say the least. When I filled out my survey, I was asked if I was given a full tank of gas. I answered honestly. No. I was asked if anyone went over my car’s features or the Entune system. I answered honestly. No. I was asked if the representative offered to connect my Bluetooth. I answered honestly. No. I was asked if my brand new vehicle was clean inside and out. I answered honestly. No. In fact I did have difficulty with Entune. I called Ken Gangly for assistance and they were at a loss. I had to figure it out myself. Now for the cherry on top. Who expects to pick up their brand new vehicle in worse shape than they dropped it off? Who thinks, I’d better go over this car with a fine toothed comb because these guys aren’t trustworthy? When I picked up the car after they finally fixed the scratch, I did not do a “walk around”, I went to the scratch in question and looked at it. It looked great so I got in my car, a then satisfied customer. It was after getting the car home, and less than 24 hours after I picked the car up and parked it in my single car wide driveway, that I noticed that someone had hit my passenger door with a car door causing a chip and scratches on the paint. 100% certain that this happened while in the care of Ken Ganley Toyota. I called and was told, that because I didn’t see this before I drove off the lot (because I trusted them) it was my problem. After calling Toyota directly, the dealership said that I could have them fix it at cost but that was the best they could do. I went to another Toyota dealer. I told them exactly what happened and that the Ken Ganley Toyota representative said that I likely wouldn’t get good customer service any where else. This other dealership is fixing the ding in my door at no cost and they are now my service center. They will be who gets my repeat business and who I refer my 5 grown children, their spouses, and friends to. More

Great Experience! I recently purchased a used car from Trevor at Ken Ganley Toyota, and it was awesome! From start to finish they did everything they could to work with I recently purchased a used car from Trevor at Ken Ganley Toyota, and it was awesome! From start to finish they did everything they could to work with me and get me in the car I wanted. Trevor, John, and Justin were all amazing! More

Recent purchase Trevor at Ken Ganley Toyota was very knowledgeable and efficient in the process of leasing a 2018 Tundra. From the first contact in explaining my requ Trevor at Ken Ganley Toyota was very knowledgeable and efficient in the process of leasing a 2018 Tundra. From the first contact in explaining my requested terms to looking over all the features of my new truck the service was exceptional. I'll be back when it's time to trade. More