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Ken Ganley Nissan Medina
Medina, OH
1,682 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 06, 2020
The whole staff was Fast friendly and efficient. I have The whole staff was Fast friendly and efficient. I have been going to Ken Ganley for about 10 years and have always had great timely service. The whole staff was Fast friendly and efficient. I have been going to Ken Ganley for about 10 years and have always had great timely service. More
by SHAFFERACING
Verified CustomerEmployees Worked With
Matt Swords, Tony Szabo, Tigh Shaffer, Mike McNeeley, Vincent Vectirelis, Nick Bena
May 05, 2020
A pleasure, as always at Ken Ganley. Great staff! Ken Ganley is by far one of the best dealerships in our area. Efficient, friendly, and customer oriented. In the past, I purchased a Murano and a Ken Ganley is by far one of the best dealerships in our area. Efficient, friendly, and customer oriented. In the past, I purchased a Murano and a Rouge from Ken Ganley. I now own a Mazda CX5, but your service department didn't hesitate to take care of my request for a vehicle detail. Dorothy Bench More
by DEBENCH
Employees Worked With
Mike McNeeley, Alyssa Beaudette
May 04, 2020
I came in with a defective battery which was replaced and problem taken care of. As usual service and parts were wonderful and made it right. problem taken care of. As usual service and parts were wonderful and made it right. More
by SANDYKQUINN
Employees Worked With
Tony Szabo, Mike McNeeley, Vincent Vectirelis
May 04, 2020
The service garage has never failed me. I had experienced a failed battery and they fixed the problem quickly. Mike and Vincent do awesome for this dealership. experienced a failed battery and they fixed the problem quickly. Mike and Vincent do awesome for this dealership. More
by SANDYKQUINN
Employees Worked With
Mike McNeeley and Vincent V, Tony Szabo, Mike McNeeley, Vincent Vectirelis
May 04, 2020
When ever I need help with my car nissan is there to help me there service department is extraordinary and always helps me when I'm in need. me there service department is extraordinary and always helps me when I'm in need. More
by AJS111299
Employees Worked With
Tigh Shaffer, Mike McNeeley, Vincent Vectirelis, Nick Bena, Alyssa Beaudette
May 02, 2020
Good service, but no Covid 19 precautions were visible at time of service. I was suprised that no staff had masks on and chairs in waiting area were right next to each other. time of service. I was suprised that no staff had masks on and chairs in waiting area were right next to each other. More
by MIKESFACE
Employees Worked With
Vincent Vectirelis
May 02, 2020
Dealer did not keep their word Dealer said they would touch up some paint chips on the used car I purchased. Called several times and felt like I was getting the run around. My husb Dealer said they would touch up some paint chips on the used car I purchased. Called several times and felt like I was getting the run around. My husband showed up on the day he was told to bring the car in only to be told the paint guy wasn't there. He was told we would be contacted to schedule another appointment. Nobody ever called. I called and left a message. Nobody ever returned my call. Very disappointed with this dealer. More
by CDRS6849
Employees Worked With
Mike McNeeley, Steven Rader
May 01, 2020
I had a transition problem. After one day of keeping the truck I received back in worse condition. Was charged over $500. Feel this was unethical and a effort in bad faith. truck I received back in worse condition. Was charged over $500. Feel this was unethical and a effort in bad faith. More
by timtnttullous
Employees Worked With
Tigh Shaffer, Vincent Vectirelis
May 01, 2020
The only reason I’m giving it 2 stars is because my sales person was very helpful and nice. Otherwise it would’ve been a ZERO. However, we were sold on an extended warranty that included free oil changes and person was very helpful and nice. Otherwise it would’ve been a ZERO. However, we were sold on an extended warranty that included free oil changes and tire rotations. We specifically asked if with this warranty we could go to any dealership as we had just bought a house 2.5 hours away. We were assured that we could go to ANY dealership and they would honor this warranty. They lied 100%. Another dealership even said they get people all the time from Ken Ganley that were told this and they constantly have to turn people away. When I tried calling and speaking with someone about this, I was put on hold for almost 30 minutes only to be hung up on. When I called back I was instructed to leave a voicemail. I did. No one called me back for almost 2 days so I called again. I literally NEVER spoke to anyone at the dealership about it because I kept getting the run around. Finally I just called the company the extended warranty was through and they even said not every dealership accepts them. They were luckily able to find me ONE dealership within 100 miles that would accept their warranty. All in all, we were straight out lied to. We were sold a fake promise. And their customer service is non existent. I do not recommend them to anyone. More
by Errinea
Employees Worked With
John Arendash
May 01, 2020
Overall good experience Jimmy Koty was very helpful throughout my entire car buying experience. I appreciated being able to test drive the Nissan Murano from home. Thank yo Jimmy Koty was very helpful throughout my entire car buying experience. I appreciated being able to test drive the Nissan Murano from home. Thank you! More
by KCWALTER
Employees Worked With
Jimmy Koty
